Vidyo Blog
The Power of Data, Connected Customers and Real-time Video in Digital CX

The Power of Data, Connected Customers and Real-time Video in Digital CX

Although customer engagement is becoming more self-service oriented, research shows that live, real-time video collaboration improves customer experiences and increases satisfaction and lifetime value. Video combines the best of convenience with connection and, according to research from Dimension Data, nearly one-third of contact centers expect to deploy video chat for customer engagement. Today, brands use  Read More