In My Opinion: Telehealth Solutions Enhance Patient Care Engagement

Telehealth adoption is increasing rapidly. Health systems across the country are looking to this technology to help reduce costs, improve quality and access to care across the Emergency Department, ICU and even to the home. Although hospital leaders typically focus on the details of a significant capital appropriation, they often overlook the need for relationship building among their care teams to help sustain the success of the program.

So, we have technology, but do we have trust?

Thanks to interoperability advancements, virtualized teams suffer not from a drought of information access, but instead from the false assurance that having all the information can replace the need for frequent and meaningful bi-directional engagement with the care provider teams physically on site at the patient bedside1. This partnership creates a finely orchestrated collaboration, centered around delivering exceptional patient care and evidence-based software tools that seek to create an environment where: interventions are proactive versus reactive, audio-visual solutions that can bring people closer by producing real-time, low-latency interactions, and a bond between clinicians, whether at the bed-side or remote.

Patient care doesn’t stand still; care enabled through telehealth solutions that can support access and patient care engagement will change the way care is delivered.  Thanks to the Philips IntelliSpace eCareManager Platform powered by Vidyo technology, tomorrow’s telehealth solutions can be recognized today. The platform features significant tools for enabling coordination of patient care and monitors patients in the ICU and other areas of the hospital. Whether through mobility strategies focused on getting the right message to the right person, on time, or connecting families across geographies to provide comfort when it means the most, care delivery going forward is reliant on advancements in telehealth – and the collaborative teams and companies working together to provide them.

1. Darek M. Haftor, Anita Mirijamdotter, Gunilla Bradley, Information and Communication Technologies, Society and Human Beings: Theory and Framework, 2011, IGI Global, PA (Chapter 18; p 225-240)

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Karsten Russell-Wood is a healthcare marketing professional with over 12 years of global product development and strategy experience. He currently serves as the Senior Global Marketing Manager for the Philips Enterprise Telehealth Solutions business. Prior to joining Philips, Karsten held global product management roles within GE’s healthcare businesses with an orientation to targeted patient populations. He graduated from The Johns Hopkins University with a concentration in International Relations and Asian Studies. He graduated in 2010 from The Carey Business School, Johns Hopkins with an MBA and is presently pursuing on-going graduate work through the University of Massachusetts centered on public health.