Vidyo Deployed at Aspen Institute Stevens Initiative for Global Video Diversity Initiative

Diversity awareness is fast becoming one of the most important and widely discussed issues in the world today, for a host of reasons, both within the business world and in life outside the office. It is the key to managing conflicts, ranging from everyday tasks to changing the world.

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Secretary Madeleine Albright and The Stevens Initiative. The initiative will provide funding, through merit-based competitions, for organizations to administer virtual and physical exchange programs between youth in the United States and the Middle East and North Africa.

The Aspen Institute Stevens Initiative, named after U.S Ambassador Christopher Stevens, who died in Benghazi, recently announced the opening of their second global competition to fund innovative virtual exchange programs that are helping young people across the U.S, the Middle East and North Africa better understand each other and their diverse cultures.

Alongside the Bezos Family Foundation and the U.S. Department of State’s Bureau of Educational and Cultural Affairs, we are proud to be a partner in the project, making sure that these virtual exchanges that rely heavily on video chat run amazingly well thanks to Vidyo’s unbeatable level of clarity, flexibility and reliability.

The Stevens Initiative is helping young people from opposite parts of the world succeed in an increasingly fast-paced, diverse and complex global landscape that will require a higher level of cultural knowledge, empathy and awareness. The goal is to foster respect and open authentic dialogues that are based on our common ground.

“As someone who has lived and worked in many places, including the Middle East, Africa, APAC, Europe and North America, I know first-hand how important it is for the next generation to understand cultural diversity,” said Vidyo CEO Eran Westman. “We are proud to be a partner in this meaningful project.”

Read the official announcement: Stevens Initiative Opens Global Competition to Fund Virtual Exchange Programs Connective Youth in the United States, Middle East, and North Africa

Introducing Vidyo Integration for Slack 1.0

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Look, we know that Slack is already pretty awesome, but it just got even more productivity-pleasing by integrating with Vidyo. We’re excited to integrate our feature-rich video conferencing technology into everyone’s favorite messaging app, on PC, Mac, iOS and Android. Slack users can now easily integrate our high-quality video chat application with a few simple commands.

Don’t have Vidyo? Start your free trial here, and see why people love using our technology.

For our customers who are interested in Microsoft Teams, we’re happy to look at integration there as well.

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Administrators can install the Vidyo application from the Slack App Directory store here. Watch this how-to video to get started setting up the app and using Slack with Vidyo.

We all know those moments that just require a face-to-face conversation – using Slack with Vidyo will help you make things happen, with the people you need to talk to most, while staying right within your collaborative workflow.

If you use VidyoCloud™ or VidyoConferencing™, this integration makes it easier to meet over video conferencing, right from Slack. The Vidyo integration for Slack saves you time when launching a meeting by bringing these environments together seamlessly.

Using Vidyo for Slack, you can easily invite people into Vidyo Neo™ and VidyoDesktop™ meetings directly from Slack, with one simple command, and more:

Invite Members to Conferences with One Simple Command

The Vidyo for Slack Integration makes it extremely easy for you to create channels and invite public channel members, private channel members, external members, and direct chat members to conferences. All you have to do is use /vidyo command as shown here:

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Your Slack channel name for Vidyo doubles as your Vidyo room name, and a PIN is generated for private channels with a link so that only channel members and invitees can join the chat. Simply typing in the /vidyo command will take you back into the video conference any time.  Use /vidyo @username”to invite someone who is not part of the channel.

Search for Channels Easily within Vidyo Neo and VidyoDesktop™

Vidyo Neo and VidyoDesktop sync perfectly with the Vidyo integration for Slack app, making it easy for you to search for public and private channels.

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The app requires a paid subscription to VidyoCloud or an on-premises deployment of VidyoConferencing. For assistance and updates, visit our Vidyo Slack Integration Help and Support page if you’d like to get additional details on all the new features. Questions? Email support@vidyo.com.

Vidyo, Hurricane Matthew and Telehealth: Training for Disaster Response

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In the aftermath of Hurricane Matthew, which has devastated Haiti, it’s important to note the grassroots organizations that focus not just on relief and recovery, but also community and cultural sustainability. The Haiti Medical Education Project’s mission is to keep the best and brightest Haitian medical talent living and working Haiti, creating a continuous  braintrust that will put the country’s care in a better place for decades to come. We’ve donated our video technology to the project for several years to help them do so.

The Haiti Medical Education Project is a non-profit organization established by international healthcare providers, academics, and social activists after a major turning point for the country, the massive earthquake in 2010 that killed more than 100,000 people. Vidyo has helped Haiti train its doctors since that cataclysmic moment that changed the country forever. Through our video conferencing technology, Haitian medical students connect to physicians and medical educators around the globe, thus continuing their education – while remaining at home in their own country.

haitiblog300The historic 2010 earthquake, in one fell swoop, exposed Haiti’s dire need for highly-qualified medical doctors that are also well-trained in mass emergency situations that deal with entire populations. In Haiti, while plans for disaster response are laid out, implementing a system for delivering emergency care has not been so easy. It’s been a challenge for them to put repeatable medical processes in place throughout a fragmented nation. Hurricane Matthew has yet again challenged this nation in disaster response. How the state will coordinate with NGOs to normalize these systems is what the Haitian people want to see moving forward. Vidyo has become a key asset.

It is not only the day of Hurricane Matthew itself that has caused destruction, but its effect on the existing cholera epidemic in Haiti that is now going to get worse. There have already been 400 suspected cholera cases reported in the wake of Hurricane Matthew. What encompasses a system for disaster response is complex and different everywhere, and the Haiti Medical Education Project has little time to waste, which is how Vidyo has helped them stream critical lectures and lessons to hundreds of doctors across the country at the same time. They need to act fast, with little downtime to spare.

To act quickly and efficiently, the HME Project has built out five or six (sometimes up to eight) different lecture sites around the country, with anywhere from 100 – 150 medical students and professionals connecting remotely via Vidyo all at the same time to share their strategies and knowledge. The challenge is that they have to achieve this while operating under very low bandwidth conditions and bad networks. According to HME President Dr. Cruff Renard, the ability to connect to the lectures via mobile devices, with stability regardless of location, has recently been a gamechanger for the project.

Vidyo has worked with HME for six years, with evolving needs. The Haitian government and NGOs operating in the country have learned lessons in relief response from the 2010 earthquake. For example, PTSD psychological services will be essential for medical professionals to be aware of when treating patients going forward.

Initially, to do distance learning, HME struggled to find video technology that just worked. Regular electrical problems and unpredictable internet are made worse when disaster strikes. Vidyo has helped HME focus on their task at hand, not IT issues.

By conducting distance learning via Vidyo, more than 500 Haitians health care professionals (medical students, residents, nurses and practicing physicians) from five differents hospital and institutions have attended HME’s weekly lectures, and they expect the number of hospitals they partner with to double by next year. Additionally, over the last 18 months, HME – in partnership with Global CALS – has trained more than 100 Haitian nurses and physicians on basic emergency care delivery, using standardized evidence-based guidelines that have been adapted for a country with limited resources. According to Dr. Renard, using simple skills and simple tools that are readily available is a key factor in access to emergency care in Haiti.

Vidyo has assisted HME in recently creating an integrated research course based in Port au Prince, involving participation from 35 different faculties. After learning basic research methods, each faculty has to then design an adaptive curriculum for their respective institutions throughout Haiti. The professor, from the City University of New York, is able to remote in from anywhere thanks to video chat technology.

The long-term mission of the HME is sustainability. According to Dr. Renard, Hurricane Matthew will unfortunately be a major step back for Haiti. However, they maintain a positive outlook. He also believes the resilience of the Haitian people will persevere once again. To learn more, visit http://www.hmeproject.org.

Rackspace Relies on Vidyo for Global Video Conferencing

Rackspace Uses Vidyo Video Conferencing

Rackspace, the largest managed cloud provider, chose Vidyo’s video collaboration tools to connect its 6 thousand employee global workforce because Vidyo provides the most innovative and highest-quality interactive video communications platform available.

Rackspace had a unique set of collaboration needs that only Vidyo was equipped to address. According to Rackspace Global Workplace Technology Director, Michael Petrie, “We needed a platform that could accommodate our high-demand for a quality solution that runs effectively across the board, especially on Linux. Because Vidyo’s technology is highly software-based, highly scalable and can be leveraged by all major operating systems, we were able to efficiently and affordably deliver the benefits of the VidyoWorksTM platform to satisfy Rackspace’s quality requirements and varied user preferences.”

Today, Rackspace employees also known as “Rackers”, log more than 450 simultaneous Vidyo calls per day across Microsoft, Apple, Linux and Android operating systems. A situation demonstrating the importance of video collaboration and how it can transform workflows transpired when 200 Rackers across the globe collaborated in a virtual Vidyo “war-room.” Over a 48-hour period, they collaborated to efficiently manage and resolve an internal incident. The result of Vidyo’s reliable, adaptive technology enabled Rackers to engage face-to-face, share content and collaborate with in-call chat without latency or dropped connections.

Furthermore, since the Vidyo deployment, Rackspace customers have downloaded Vidyo’s software more than 10 thousand times. Rackers now use Vidyo as a primary means to communicate internally with colleagues and externally with customers, often opting for a Vidyo call versus traditional audio calls or in-person meetings. Rackspace’s commitment to using Vidyo’s video collaboration tools as their primary means of communication both internally and externally is a true testament to our innovative technology.

Vidyo Teams with Logitech to Put Customers First

Vidyo is very proud to announce our participation in the Logitech Collaboration Program! Together, we will provide our customers with an exceptional integrated collaboration experience, by enhancing business solutions with seamless, face-to-face video communication. Vidyo’s group and personal solutions work with a broad range of industry standard peripheral devices for VidyoRoom™ and VidyoDesktop™ deployments. See a full list and details here.

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“Vidyo’s software based platform delivers high definition, multipoint visual communications on virtually any device and network,” said Mark Noble, Vice President, Strategic Marketing, Vidyo. “Professional grade cameras like Logitech’s CC3000e deliver superb HD quality pictures that complement and leverage Vidyo’s industry-leading video conferencing technology. We are happy to support this Logitech camera, among others, for our growing customer base who have come to expect the best quality the market has to offer.”

Vidyo’s patented, innovative technology puts high definition, multipoint video communications within reach of anyone on any device and network. We are excited to be working with Logitech to deliver the best experiences and solutions for our customers.

“The Logitech Collaboration Program will focus on an exceptional user experience by enhancing business communications with end-to-end solutions that simply work,” said Jason Moss, general manager of Logitech’s collaboration group. “Working together with industry-leading technology companies on the integration of Logitech products will provide improved product functionality, customized user experiences, and will accelerate new innovations into the collaboration market.”

Some Logitech® Cameras that Vidyo supports include:

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You can learn more about the Logitech Collaboration Partner Program here.

Vidyo Positioned as Leader in Gartner Magic Quadrant!

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Great news! Gartner issued their first Magic Quadrant for the topic of Group Video Systems and Vidyo was one of only three companies positioned in the critically important “Leaders” quadrant!* We see this as a tremendous acknowledgment of both Vidyo’s vision and Vidyo’s ability to execute. Read more about the report in our latest Gartner Newsletter!

According to Gartner, “The introduction of innovative new form factors, software infrastructure and cloud services is reshaping enterprise video collaboration. The following vendors offer potential for greater reach, scale and interoperability while addressing the most critical video user cases.”

Gartner goes on to say, “Group video systems primarily serve the need for high-quality video interaction across a range of meeting room sizes. In addition to one or more screens of video, these systems allow for content sharing, as well as integration with unified communications (UC) platforms. As participants join meetings from outside the conference room, these systems also accommodate desktop and mobile endpoint add-on while providing continuity of experience.”

We believe that being placed as a Leader in the Gartner Magic Quadrant is confirmation of Vidyo’s market momentum. Today customers of all sizes including those requiring extreme security are using Vidyo to visually connect their global teams, and customers, providing the highest level of collaboration tailored to the specific needs of each company.

The VidyoWorks™ platform is being selected by enterprise companies, financial services, telemedicine providers and government agencies and offers an innovative alternative to incumbent providers. Vidyo offers enterprise companies the best and most affordable way to connect and collaborate and as our customers tell us, ‘it just works.’

Don’t forget to learn more about the report in our latest Gartner Newsletter.

* Source: Gartner, Inc., Magic Quadrant for Group Video Systems, by Robert Mason and Tom Eagle, July 15, 2015

Required Disclaimer:
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

#VidyoToolbox: Vidyo Infrastructure 100% Virtualized

Vidyo Interface Vidyo is the leader in virtualized video communications infrastructure. In 2012 we started by virtualizing the VidyoRouterTM, a highly efficient and scalable virtualized media server. In 2013 we added virtualization support for VidyoPortalTM to provide highly scalable call control and management. Last year our focus shifted to virtualizing our interoperability servers, delivering virtual editions of our transcoding and interoperability servers for third party H.323, SIP, Microsoft Lync, and WebRTC. We are excited to announce that we have now extended virtualization support to the final product in our infrastructure portfolio: VidyoReplayTM.  This means all Vidyo infrastructure components are now available and fully supported as virtual appliances. The VidyoReplay VE (virtual edition) delivers all of the same features available in the appliance version of VidyoReplay but in a more flexible virtual appliance form factor. Like the appliance version, VidyoReplay VE can be clustered to scale recording capacity for any sized deployment. VidyoReplay Virtualization In addition to adding virtualization support for VidyoReplay, we have made updates recently to all of our VE products. This includes:

  • VidyoGateway VE and VidyoReplay now automatically detect allocated resources and adjust capacity to fit. This allows you to manage your VM resources more efficiently and optimize your Vidyo deployment specific to your organization’s needs.
  • Virtual editions of Vidyo infrastructure can now be run co-resident with other applications allowing you to utilize CPU resources even more efficiently.
  • The resource allocation and reservation figures have been optimized on most products delivering more capacity per vCPU resource, which is particularly useful when your VMWare environment is limited to 8vCPU virtual machines.

Virtualization doesn’t stop with the data center. Organizations that have chosen to deploy VDI on the desktop no longer have to sacrifice video quality or forgo real-time collaboration in their VDI environment. In the summer of 2014, Vidyo also released VidyoDesktop VE, providing support for Citrix XenApp or XenDesktop. Check out our white paper on virtualization for more information on Vidyo’s virtualized infrastructure and desktop solutions, You can also get more details about the virtual editions from each of the product datasheets or admin guides.

Customer Engagement and Video Conferencing on Wearables at Enterprise Connect 2015

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Vidyo will attend Enterprise Connect in Orlando, Florida March 16-19 with a focus on video enabled customer engagement solutions for more personal online customer interactions that build brand loyalty and create upsell opportunities across various industries. eCommerce has become a double edged sword for enterprise. On one hand, it provides customers with the convenience they demand for any time, anywhere access to the enterprise’s offerings. On the other hand, eCommerce has turned the enterprise into a faceless web presence that breaks the personal relationship with the customer which is vital to brand loyalty.

With Vidyo enabled customer engagement, enterprises get the best of both worlds with the combination of the convenience and exposure of online service and high touch personalized customer care that is rooted in rich, personal video interactions on any network, with any device.

The VidyoWorks™ platform is a clear choice for high-touch customer service and enables companies to embed visual communications into the web portals or existing contact center infrastructure of financial services, healthcare, and retail organizations to become an integrated component of workflow or business processes. In fact, some of the world’s leading banks have selected VidyoWorks to power their mobile and desktop-based banking services for secure HD video meetings between customers and service reps, branch managers and portfolio executives.

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During Enterprise Connect, Vidyo will demonstrate its customer engagement reference design and several customer engagement applications built upon the VidyoWorks platform in addition to a host of other visual enablement use cases. Visit the Vidyo Booth, #621, to experience the following demos:

    • Field Service Smart Glasses Demo with Vuzix
    • Vidyo Enabled vGreet Kiosk
    • American Well Direct to Patient Care on Desktop and Mobile
    • Vidyo’s Contact Center Reference Design
    • 4K Conference with VidyoRoom
    • VidyoConferencing Universal Meeting Demo

Vidyo executives will also be featured in a series of panels and speaking engagements throughout the conference! Be sure to mark your calendars for the following sessions:

    • Tuesday March 17, 12:30 PM: Revolutionize work flow and brand loyalty with Vidyo-enabled customer engagement, Theater Session with Joan Vandermate, VP Marketing, Vidyo (Showfloor)
    • Wednesday March 18, 8:00 AM: Video Everywhere: What Happens to Your Workflow? Panel Session with Ofer Shapiro, Co-Founder and Vice Chairman, Vidyo (Room Sun C)

VidyoWorks enables dozens of applications across the enterprise with adaptability and scale, leveraging new devices and endpoints as they emerge. One recent example is VidyoWorks on smart glasses, which was selected as a finalist for the Best of Enterprise Connect award.

Smart Glasses Application Field Service

The implementation of VidyoWorks APIs on smart glasses enables amazing see-what-I-see and augmented reality applications with the promise of advancing enterprise communications across industries. Applications range from remote expert assisted field service, surgical tele-mentoring, first responders for telestroke, real-time virtual real estate tours, retail product demonstrations, law enforcement and military missions. Vuzix is the first smart glasses maker to feature this solution on its enterprise-grade Vuzix M100 smart glasses.

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For more information please visit the Vidyo booth during Enterprise Connect 2015 (Booth #621), March 16-19 in Orlando, Florida or contact press@vidyo.com if you’d like to schedule a briefing. See you at Enterprise Connect!

 

 

 

Vidyo Top VaaS Enabler as Ricoh Cloud Usage Surpasses 70 Million Minutes

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Vidyo partner Ricoh, a global provider of Unified Communications (UC) services, is one of more than 50 service providers that use the VidyoWorks™ platform for visual enablement to support its Video as a Service (VaaS) solutions.  Market response to Ricoh’s UC solution has been extremely positive, with more than 70 million minutes of video conferencing in 2014.

Ricoh’s portfolio portfolio of award-winning UC solutions for the “huddle concept” include innovative form factors like the Ricoh P3500 that brings visual enablement to new customers and markets, creating new video communications engagements.

“We are very pleased with the market response in Japan to Ricoh’s UC solution and look forward to a continued partnership with Vidyo and their innovative offering as we expand globally,” said said Hede Nonaka, Corporate Senior Vice President, Ricoh Company, Ltd. “Vidyo was clearly a great choice for a visual enablement platform that could offer our customers the highest level of quality and stress-free video communication. The tremendous usage of this service speaks to the quality, scalability and ease of use of this solution and the success of our partnership with Vidyo.”

Ricoh’s industry-leading UC service offering is another example of Vidyo’s leadership position in cloud-based VaaS offerings. The VidyoWorks platform is driving cloud-based VaaS offerings for more than 50 service providers around the world and will continue to work with industry leaders and new market entrants to address the growing opportunity for highly scalable VaaS solutions.

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 Ricoh P3500 pictured with Ricoh PJ WX4141 series ultra-short throw projector

#VidyoToolbox: Better User Experience for Third Party Systems with VidyoGateway

Interoperability with third party H.323 and SIP based videoconferencing systems has always been a hallmark of the Vidyo experience. VidyoGateway™ delivers affordable interoperability that is easy to deploy, manage, and scale. Now, with the release of the latest v.3.2 of VidyoGateway software, new features improve the user experience for participants joining from third party endpoints.

Participants connecting from H.323 or SIP systems can now enjoy a new layout view for multipoint calls. The new gallery view delivers a 7+1 layout with the active speaker prominently displayed and up to 7 other participants located in a strip below.

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In addition to a new screen layout, third party endpoints also will receive updated notification information. If the conference is being recorded with VidyoReplay™, both audio and on screen indicators will be played when a recording is initiated. When other participants join or leave the conference, participants on third party systems will receive audio join and leave tones. Whether you’re participating from a Vidyo client or a third party system, you will always know the current status of the conference.

This release also brings added flexibility for administrators of VidyoGateway Virtual Edition (VE). The virtual edition of the VidyoGateway now detects the amount of resources that have been allocated and automatically sets the capacity. This means administrators have the flexibility to size the VidyoGateway to their exact capacity needs to use resources more efficiently. Administrators also have the ability to run multiple instances of the VidyoGateway VE on a single physical host. Combined with the existing VidyoGateway clustering support, the VidyoGateway VE enables high availability and precise sizing of the Vidyo system.

There are many other feature enhancements in this release. Please check the release notes for more details and software dependencies. Visit the Vidyo Support Portal for more details on what’s new and get upgraded today!