Vidyo Blog
Vidyo Helps the Royal Bank of Canada Offer Video Chat to Small Businesses

Vidyo Helps the Royal Bank of Canada Offer Video Chat to Small Businesses

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For hundreds of years, the foundation of the banking industry has been built on personal, face-to-face relationships built on trust. Industries change, but core values should not. How will banks appeal to Millennials? How will they make sure that their values survive? For financial institutions, as I’ve written before, simplicity is the future of customer  Read More

Vidyo and Genesys Make Waves at G-Force 2016

Vidyo and Genesys Make Waves at G-Force 2016

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Vidyo was proud to participate as a platinum-level sponsor at G-Force, a customer engagement event hosted by Genesys. G-Force featured more than 100 educational and breakouts sessions and networking activities that explored a wide range of key topics, including digital transformation, customer journey management, hyper-personalization and the Internet of Things. On the first day of the conference,  Read More

How Customer Experience Leaders Leverage Video

How Customer Experience Leaders Leverage Video

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In our previous post, we discussed the evolving role of video for customer interactions. Let’s explore how Customer Experience leaders are leveraging video. Customer service is becoming transactional  A few years ago, the Corporate Executive Board released its research on customer loyalty. Published under the provocative title “Stop Trying to Delight Your Customers”1, it showed that,  Read More

The Evolving Role of Video Communications for Customer Interactions

The Evolving Role of Video Communications for Customer Interactions

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For the past decade, Enterprises have used video to avoid travel. The videoconferencing impact on transportation is such that Scientific American dedicated an article on its effects reducing greenhouse gas emissions. Lately, enterprises have started to revisit how they can leverage video. In a world ruled by the customer experience, they are finding video can fulfill the  Read More