Vidyo Blog
How Customer Experience Leaders Leverage Video

How Customer Experience Leaders Leverage Video

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In our previous post, we discussed the evolving role of video for customer interactions. Let’s explore how Customer Experience leaders are leveraging video. Customer service is becoming transactional  A few years ago, the Corporate Executive Board released its research on customer loyalty. Published under the provocative title “Stop Trying to Delight Your Customers”1, it showed that,  Read More

The Evolving Role of Video Communications for Customer Interactions

The Evolving Role of Video Communications for Customer Interactions

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For the past decade, Enterprises have used video to avoid travel. The videoconferencing impact on transportation is such that Scientific American dedicated an article on its effects reducing greenhouse gas emissions. Lately, enterprises have started to revisit how they can leverage video. In a world ruled by the customer experience, they are finding video can fulfill the  Read More

Customer Engagement and Video Conferencing on Wearables at Enterprise Connect 2015

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Vidyo will attend Enterprise Connect in Orlando, Florida March 16-19 with a focus on video enabled customer engagement solutions for more personal online customer interactions that build brand loyalty and create upsell opportunities across various industries. eCommerce has become a double edged sword for enterprise. On one hand, it provides customers with the convenience they  Read More