Vidyo’s Leadership in Healthcare and Financial Services Recognized by Frost & Sullivan

Frost and Sullivan AwardIn a sign of Vidyo’s increasing footprint and influence, Frost & Sullivan announced that Vidyo was selected as the winner of the 2015 North American Customer Value Leadership Award for its critical role in eliminating barriers to the mass adoption of video conferencing solutions in the North American healthcare and financial services markets. The VidyoWorksTM platform allows organizations like healthcare providers and financial institutions, system integrators, and software developers to video-enable applications and workflows.

“Vidyo has consistently focused on the core principles of simplicity and reliability to address the growing demand for more user-friendly video collaboration,” said Frost & Sullivan Industry Director Roopam Jain. “As a result, it has successfully disrupted the market and seen strong adoption for both B2B as well as emerging B2C applications in healthcare and financial services.” Healthcare Engagement

In healthcare Vidyo’s solution delivers HD video conferencing into the home, expanding patient access across diverse care settings for better patient outcomes. In banking, Vidyo enables financial institutions to conduct secure click-to-connect HD video meetings between customers and service representatives, branch managers and portfolio executives on mobile devices and desktops. Examples of Vidyo’s traction in healthcare include Mercy Safewatch and American Well. IndusInd Bank is a prime example of Vidyo’s mobile banking capabilities.

Over Shoulder of Woman In Kitchen Using Laptop - Online Chat with Nurse or Doctor on Screen.“Vidyo has effectively leveraged its expertise in video solutions to reposition video communications from an endpoint solution to an integral part of the workflows in healthcare and banking,” noted Jain. “It has truly enhanced customer value through innovation and sound execution, making it a worthy recipient of Frost & Sullivan’s Award.”

Vidyo is proud to receive this prestigious honor and looks forward to continuing success and recognition in all markets where visual communications can benefit business outcomes.

Learn more on Frost & Sullivan’s Best Practices Awards and read the full award brief here.

Samsung Galaxy S6 and VidyoMobile Enable Video Conferencing for the Enterprise

Samsung Galaxy Shot

The All New Samsung Galaxy 6 Edge

Today Samsung announced the Galaxy S6 and Galaxy S6 Edge smartphones at Mobile World Congress in Barcelona, two amazing devices for videoconferencing! The Galaxy S6 phones feature a 5.1-inch Quad HD (QHD) Super AMOLED screen offering users the highest pixel density of 577ppi and enhanced outdoor visibility with a brighter display (600cd/mm) and a powerful camera for an unmatched user experience.

We’re pleased to announce that VidyoMobile on the Galaxy S6 enables the first QHD video conference on a smart phone. VidyoMobile was selected as a preferred app in the Samsung Galaxy App store and Vidyo was selected to demonstrate VidyoMobile and Samsung Flow in Samsung’s booth at Mobile World Congress. Samsung will ship the Galaxy S6 later in April and VidyoMobile will be featured in the Galaxy App store beginning later this month.

Vidyo and Samsung

Vidyo’s Sam Waicberg with Samsung’s David Eun, Executive Vice President and Head, Open Innovation Center, and Tim Baxter, President and COO of Samsung Electronics America

Vidyo will be demonstrating integration with Flow, a Samsung technology for seamless transition of applications and data across devices in the Samsung booth during Mobile World Congress. To see a demonstration of a live videoconference using VidyoMobile being passed seamlessly from a Samsung smartphone to a Samsung tablet using Flow, visit Hall 8.1 March 2-5, or visit our YouTube ChannelContact us to learn more about VidyoMobile.

VidyoMobile leverages the innovative features of the Galaxy S6 to bring the highest quality video conferencing experience to users in the home, office, or on- the-go. As a leader in the global smartphone market, Samsung will give millions of users an easy, high performance means of connecting to Vidyo’s industry-leading visual collaboration platform and we are pleased to partner with them to address our customers needs in the healthcare, financial services and government markets.

Samsung has tremendous visibility at the show and it’s great to partner with one of the hottest companies at the world’s largest mobile show. If you’re at Mobile World Congress come see us in Samsung’s booth in Hall 8.1 where you’ll find us along side Samsung Partners SAP, Salesforce, FireEye and others.

Samsung Flags

Samsung Flags outside the Convention Center

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Vidyo Mobile at the Samsung Booth

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Convention Attendees Watching a Vidyo Demo at the Samsung Booth

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What’s Next for Vidyo? Follow us on LinkedIn, Facebook and Twitter for real-time updates!

 

Sam-Waicberg

Sam Waicberg is Senior Vice President of Strategic Accounts

Vidyo Top VaaS Enabler as Ricoh Cloud Usage Surpasses 70 Million Minutes

Ricoh Video Conference

Vidyo partner Ricoh, a global provider of Unified Communications (UC) services, is one of more than 50 service providers that use the VidyoWorks™ platform for visual enablement to support its Video as a Service (VaaS) solutions.  Market response to Ricoh’s UC solution has been extremely positive, with more than 70 million minutes of video conferencing in 2014.

Ricoh’s portfolio portfolio of award-winning UC solutions for the “huddle concept” include innovative form factors like the Ricoh P3500 that brings visual enablement to new customers and markets, creating new video communications engagements.

“We are very pleased with the market response in Japan to Ricoh’s UC solution and look forward to a continued partnership with Vidyo and their innovative offering as we expand globally,” said said Hede Nonaka, Corporate Senior Vice President, Ricoh Company, Ltd. “Vidyo was clearly a great choice for a visual enablement platform that could offer our customers the highest level of quality and stress-free video communication. The tremendous usage of this service speaks to the quality, scalability and ease of use of this solution and the success of our partnership with Vidyo.”

Ricoh’s industry-leading UC service offering is another example of Vidyo’s leadership position in cloud-based VaaS offerings. The VidyoWorks platform is driving cloud-based VaaS offerings for more than 50 service providers around the world and will continue to work with industry leaders and new market entrants to address the growing opportunity for highly scalable VaaS solutions.

Ricoh VC Products

 Ricoh P3500 pictured with Ricoh PJ WX4141 series ultra-short throw projector

Vidyo Selected by GetWellNetwork for Patient Engagement and Quality of Care

Bedside Patient Care

The great health care challenge of the day – The IHI Triple Aim – is to improve the patient experience and the health of populations, all while reducing cost. The new realities of care management are encouraging leading health systems, hospitals and clinics to use technology to bring care, connectivity and convenience together for patients and families.

This intersection is the focus of a new agreement between GetWellNetwork®, Inc., and Vidyo, Inc..  In any setting, GetWellNetwork’s Interactive Patient Care™ (IPC) platform educates and empowers patients to participate in and manage their health. The VidyoWorks™ platform integrates directly into the care process, enabling greater productivity for clinicians and new opportunities for patients to engage. Together, the technologies will enhance the quality of, and improve satisfaction with, the patient experience.

Providing clinicians and patients with the right tools at the right time and place is key to delivering better care and a better experience. For example, with the integration of GetWellNetwork and Vidyo, just a few clicks will enable clinicians to conduct secure, real-time consults with other clinicians to coordinate care and optimize the patient’s treatment plan.  The combined technologies will also ensure patients have the ability to connect anytime through live, high-definition video with the friends, family and caregivers that they need for support on their health journey.

“We are seeing great demand for the integrated solution, which is being championed by physicians and Chief Nursing Officers not only for bedsides in the hospital, but also for bringing the same level of patient care into the home and creating a more personalized experience,” says Amnon Gavish, Vidyo’s SVP of Vertical Solutions.

Interactive Patient Care

As demand from providers continues to grow, patients also recognize the benefits of engaging in their care with video conferencing. A recent Harris Poll indicated 64 percent of patients would consider a video chat with their doctor instead of a face-to-face visit, saving time and travel costs. The opportunity to spend time with faraway friends and family can have a significant impact on the care experience as well. Imagine being in a hospital for weeks, but being able to share the room with your dad, who is stationed overseas, or your daughter, who is away at college. Even when just a few walls can feel like a world away, a hospitalized mother could stay connected with her newborn admitted to the NICU.

“Combining Vidyo technology with IPC not only meets a growing market demand but, more importantly, expands the possibilities for patient care and satisfaction,” said GetWellNetwork Executive Vice President and Chief Operating Officer David Bennett. “Now, patients and their families will truly be able to connect with their physicians and caregivers wherever they may be on their health journey.”

IPC and video conferencing help providers in their mission to deliver quality, cost-effective care and a better overall experience across the care continuum. Throughout the care process, patients and families want to stay connected to their providers and to each other. With the integration of VidyoWorks and GetWellNetwork, they will. 

GetWell Network LogoGetWellNetwork®, Inc. provides patient engagement solutions that help health care providers engage, educate and empower patients along the care continuum. Our patient-centered platform, delivered across multiple technology platforms including mobile devices, computers and televisions, enables providers to implement a revolutionary care delivery model called Interactive Patient Care™ to improve performance and patient outcomes. 

The products and features described herein remain in varying stages of development and will be offered on a when-and-if available basis. The product descriptions are provided for information only and are subject to change without notice, and are provided without warranty of any kind, express or implied. Vidyo reserves the right to modify future product plans at any time.

Vidia – The virtual meeting room with more freedom powered by VidyoWorks

The power of the VidyoWorks™ platform is being seen in new real life examples everyday. Our customers are coming up with leading-edge, customized applications being built from the ground up with our APIs and SDK – and the innovation has just begun to touch the realm of what is possible.

Swisscom is an example of one such innovator who sees the power behind visual communications. Their service called Vidia, built on the VidyoWorks platform, is ideal for small and medium enterprises, but larger companies and consumer customers are also benefiting from its rich set of features.  Vidia enables participants to join multi-party video calls and delivers affordable, high-quality, multipoint HD video conferencing over smartphones, tablets and desktops. See the high-quality Vidia service in action.

Vidia’s user interface was designed by Swisscom and runs on the Swisscom Cloud. Vidia users can access virtual meeting rooms from any PC, Mac or mobile device (iOS or Android) and allows non-registered guests to join the conference.

The Vidia deployment by Swisscom is a stunning example of what can be achieved as consumer and business users converge on the same platform – a virtual meeting room with more freedom and a versatile tool for innovative communication.

“The integration of Vidyo has enabled us to offer our business clients the ability to place HD video conferencing calls,” said Erich Gebhardt, Head of Transversal Products, Swisscom Ltd. “In Switzerland, customers expect a high level of quality and reliability; those features, along with the scalability and flexibility that was needed to really differentiate this service, were made possible through the power of Vidyo APIs and VidyoWorks.”

Mark-SummersonMark Summerson is Vice President of Vidyo’s Service Provider Business in EMEA, where he brings 20 years of industry experience in Mobility, Video Conferencing & Unified Communications. 

 

And the Winner of the 5K race is…VidyoRouter
VidyoConferencing demonstrates 5K; breaks the 4K barrier

And we didn’t even break a sweat doing it! Apple announced the availability of the 27” iMac with Retina 5K Display on October 16, 2014.  Many of the bloggers wondered if there would be applications for 5K screen resolution beyond having room for tool-bars while editing 4K videos. We, at Vidyo, saw an opportunity to innovate and had one of these devices in our possession about 10 days after launch.  Within hours, we experienced the world’s first 5K videoconference.

Vidyo 5K Video Conferencing Experience

 Click here for the full Vidyo 5K experience.

So what’s the big deal? Why would anyone need 5K videoconferencing?

Vidyo 5K Quality Image

For starters, it’s an amazing experience for anyone who participates in group collaborations – think Apple Retina display vs. an older screen.  You can have up to 16 720p participants rendered in 1:1 pixel mapping on the screen at the same time. That’s 6x (611%) more pixels in your desktop conferencing than an expensive telepresence system.

Vidyo 5K Video Quality Comparison

Oh, and if you’re into research, industrial design, financial modeling with dense spread sheets, or any other application that depends on detailed imagery, content sharing is important to your video collaboration. Imagine seeing shared content from a device with an Apple Retina or 4K display in full native 4K resolution while having seven participants at 720P around it. Your eyes will breathe a sigh of relief, not having to squint or interpolate data in scaled down images of lower resolution endpoints.
Vidyo-10-years-of-Innovation-and-Leadership v2

Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if available basis. The product plans, specifications, and descriptions are provided for information only and are subject to change without notice, and are provided without warranty of any kind, express or implied.  Vidyo reserves the right to modify future product plans at any time.

Vidyo Pushes Full Steam Ahead in the World of WebRTC

WebRTC is a great engine for building video collaboration clients and fits perfectly with our existing VidyoWorks™ platform for developers, and complements our existing VidyoConferencing™ product portfolio. That’s why announcing WebRTC support for both, is the natural progression as we take our next step in our WebRTC strategy.

VidyoWorks™ & WebRTC for Scalable video conferencing and collaboration

The announcement includes a new VidyoWorks Java Script (JS) API that allows developers to connect WebRTC clients to Vidyo’s conferencing and communications infrastructure without requiring user installation. The company is also announcing the Vidyo Server for WebRTC that will give users with browsers supporting WebRTC full participant access to Vidyo calls with no download required.

Vidyo has the most advanced, best-performing platform for ultra-low delay, ultra high-quality multi-point video conferences, ranging from mobile screens to 5K.  By choosing Vidyo, application developers can combine the benefits of WebRTC’s open, free, browser-based endpoint architecture with those of a professional, rock-solid back-end that can easily scale to carrier-sized deployments.

At the WebRTC Conference and Expo V, we’ll demonstrate native interoperability of today’s VP8 based WebRTC clients with the VidyoWorks platform as well as our Vidyo Server for WebRTC. We’ll also share an update on our on-going Scalable VP9 work in partnership with Google. Schedule a meeting with us at the show!

Vidyo will be participating in many panels at the WebRTC Conference and will discuss the benefits of WebRTC during our keynote, by Vidyo’s Co-Founder and Chief Scientist, Alex Eleftheriadis, on Wednesday, November 19th at 12:10pm – please join us! See a full list of our speaking engagements below:

Tuesday, November 18th – 3:40-4:20pm
Plenary PanelWhat’s Next in WebRTC – Alex Eleftheriadis/Co-Founder & Chief Scientist

Wednesday, November 19th – 9:10-9:50am – Room 211B
WebRTC in HealthcareMark Noble/VP Strategic Marketing

Wednesday, November 19th 9:10-9:50am – Room 212C
Standards Update & DirectionAlex Eleftheriadis/Co-Founder & Chief Scientist

Wednesday, November 19th 9:50-10:20am – Room 212C
The Video ConundrumAlex Eleftheriadis/Co-Founder & Chief Scientist

Wednesday, November 19th 12:10pm
Keynote LuncheonAlex Eleftheriadis/ Co-Founder & Chief Scientist

Wednesday, November 19th 2:00-2:40pm – Room 211B
WebRTC in eCommerceSam Waicberg/SVP, Large Accounts

Wednesday, November 19th 2:40-3:20pm – Room 211B
WebRTC in FinanceMichal Raz/SVP Business Development

Thursday, November 20thth 1:00-1:50pm
Plenary PanelWhat is the WebRTC Killer App – Alex Eleftheriadis/ Co-Founder & Chief Scientist

***

Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if available basis. The product plans, specifications, and descriptions are provided for information only and are subject to change without notice, and are provided without warranty of any kind, express or implied.  Vidyo reserves the right to modify future product plans at any time.

Vidyo Raises Additional Growth Capital from Silver Lake Waterman

Rounding out our recent fundraising activities, we are pleased to announce that we have closed additional growth financing from Silver Lake Waterman and view this capital as an important part of our expansion strategy.

Internet of Things[1]

This round of growth capital will enable us to address the unprecedented demand we are seeing for visual communications to integrate face-to-face video into workflows and new applications, as part of the Internet of People. Vidyo is addressing emerging applications in healthcare, financial services, government and customer engagement that integrate video interaction via smart phones, tablets, “wearables” and millions of new IoT devices that connect businesses and individuals online, at work, home or in their car.

“Vidyo is uniquely positioned in the growing market for integrated video applications. We are excited to partner with the company and see a tremendous opportunity for Vidyo to continue to expand its footprint worldwide, leveraging its innovative software platform and suite of APIs that enable high-quality embedded video communication.” said Shawn O’Neill, Managing Director and Co-Head of Silver Lake Waterman.

The VidyoWorks TM platform and APIs allow developers and solution providers across a variety of markets and applications to integrate video communications into existing workflows like Electronic Medical Records (EMRs) or into new devices including “glasses” and other “wearables,” that are emerging every day. The VidyoRouter™ enables Vidyo to deliver the four key requirements critical to adding video into the new connected world: scalability, affordability, workflow integration and HD-quality over Internet and wireless networks.

Silver Lake Waterman focuses on providing flexible expansion capital to later-stage growth companies in the technology and technology-enabled industries. Silver Lake Waterman is part of Silver Lake, the global leader in technology investing with over $23 billion in combined assets under management and committed capital and a team of approximately 110 investment and value creation professionals located around the world

JaveedSiddiqui David is a veteran finance and administration executive with more than 25 years of diverse experience that includes significant positions overseeing all aspects of global financial, IT and business operations. Prior to joining Vidyo, David was Executive Vice President and Chief Financial Officer of NTT Data Inc.(a combination of Keane, Inc., Intelligroup, Inc., MISI Inc., Revere Inc. and Vertex Inc.), where he oversaw global finance, IT management and Administrative Operations. David holds a Bachelor’s degree in accounting from the University of Bridgeport.

How to Best Utilize Telemedicine to Manage Chronic Care

Visual Communication Technology for Healthcare - Vidyo

A couple of weeks ago at the ATA Fall Forum conference, I participated on an industry panel titled, “Telemedicine & Chronic Care – What Does the Evidence Show? A Review of Findings from Scientific Studies.” The distinguished panel commented on the findings of Dr. Rashid Bashshur’s thorough studies on telemedicine and chronic care.

This is an extremely hot topic for healthcare systems as the number of chronic patients is on the rise. Due to many demographic and lifestyle reasons, chronic care is topping 70 percent of the healthcare expenditure and is expected to increase.

As the vendor representative on the panel, I provided commentary specific to the operational aspects of setting up a telemedicine program designed to help manage chronic care. To do this successfully, here are my two main recommendations:

1.     Think BIG!

Many of the healthcare programs established for chronic care management only covered a few hundreds or thousands of patients, and many of them were experimental and short-lived. It’s hard to examine the real impact on the quality of care and associated costs without such programs being mass deployed. Moving forward, in order for such programs to succeed, they should be designed accordingly, with the ability to scale and cover thousands or even tens of thousands of patients. Here are some of the considerations:

  • Commercial sustainabilityAnalyze what the cost of adding a new patient to the program would be, and the expected return on investment. Be sure to confirm the commitment of the investment source.  I have seen quite a few programs die when the grant that was used to start it dried up.
  • Measure criteria of success It’s important to define the criteria of success and related measurements to assure that the program stays on track.
  • Training and adoptionPrepare a training program for your staff as well as for patients. Don’t rely solely on a few enthusiastic champions to provide ad hoc guidance to all users and patients. Last I checked, they generally don’t teach how to properly sit and engage in front of a webcam during medical school.
  • Network designScalability is one of the most crucial factors to a telemedicine deployment. Design a scalable network topology with multiple datacenters, and one that is easily upgradable. My recommendation? Bet big on software.
  • Technical support The user experience is ultimately the key to adoption. Go with an intuitive user interface that minimizes the support required to onboard new clinicians and patients. Think about how many people you would need to staff at your helpdesk if your solution is difficult to learn and use.

 2.     Think FLEXIBLE!

We have witnessed that telehealth leads to behavioral change. You should design your service to be flexible and accommodate such change, while having the capability to adapt to different workflows.

One example that I like to use is from a Vidyo customer in the Netherlands that provides online telepsychiatry services. When visiting them a couple of months ago, they told me that when they introduced their telemedicine solution, the whole pattern of interaction between their therapists and patients changed. Instead of having one hour, pre-scheduled sessions with the therapist, patients are now moving to much shorter, more frequent ad-hoc sessions of about ten minutes each. They contact their therapists when they are actually in need of immediate consultation, not when the sessions are scheduled. This makes the service much more effective while also saving time for the providers, who can see patients at a moment when care is critical resulting in significantly improved patient outcomes.

Lastly, when designing a patient-facing telemedicine service, the healthcare system needs to prepare to adopt workflows that will undoubtedly change over time. When choosing a platform to enable the telemedicine service, it should provide the flexibility to address a number of different scenarios, such as adjusting scheduled meetings to ad-hoc, changing capacities and patterns of usage, and adopting new medical and consumer devices that integrate with other essential peripheral medical processes like Electronic Health Records (EHRs).

Have you successfully deployed a telemedicine solution to manage chronic care? What other considerations would you recommend?

Amnon Gavish - Senior Vice President, Vertical Solutions, Vidyo Amnon brings more than 15 years of experience in the telecommunications market. Before joining Vidyo in October 2009, Amnon was the Chief Technology Officer at Keisense Inc., an innovator in the field of textual user interface for Computer Electronics devices. Previously, he served as Vice President of Business Development at RADVISION, where he was responsible for the company’s strategic partnerships and for the definition of the company’s product offering to the service providers market. Amnon holds a Sc.D. Degree in Electrical Engineering from the Technion, Israel Institute of Technology.

#VidyoToolbox: 4K is Now Just a Click Away with VidyoRoom v3.2.4

We just released updated VidyoRoom™ v3.2.4 software, providing users with high quality video conferencing and new scheduling capabilities. Now, VidyoRoom HD230 and VidyoPanorama™ customers have access to an enhanced feature set, including Ultra HD (4K) capabilities unlike any other video conferencing solutions on the market today. Additionally, joining a scheduled meeting from your room system has never been easier with an enhanced calendar integration feature.

Vidyo Panorama

Here are more details on some of new features available with VidyoRoom v3.2.4, available via a free software upgrade included with a customer’s annual maintenance subscription:

  • Phenomenal 4K Performance: Richer collaboration is possible with the ability to display highly detailed content that is greater than HD resolution on a 4K display in full native resolution. No information is lost in down scaling, allowing all participants to see content in full detail. Ultra HD quality is especially helpful when showing dense spreadsheets, fine detail CAD drawings, hi-res artwork for marketing campaigns, or any content where detail matters. Some additional benefits include:
    • In multipoint calls, each participant tile is higher resolution for better clarity. With a 4K (3840 x 2160) resolution display there are enough pixels to view 4 x 1080p participants in native resolution. At that size and quality, you’ll feel like the remote participant is standing on the other side of a glass panel instead of miles away in front of a camera.
    • Customers can save time and money on installations of new rooms by hanging a single larger 4K display rather than multiple 1080p displays.  The result is also aesthetically more pleasing.
  • Exchange Calendar Integration: When scheduling meetings in physical rooms, most organizations reserve the space by adding a Microsoft® Exchange entry for that room to their calendar invite. Now you can associate that active directory entry with the VidyoRoom system so that any meetings booked will appear on the VidyoRoom user interface. Even better, if the meeting is scheduled to have remote participants and includes a Vidyo click-to-connect link, that meeting becomes a single click card on screen so that participants can simply tap to join.  Additionally, the VidyoRoom control API has been extended to enable third party control systems, such as Crestron® and AMX®, to take advantage of the new calendaring functionality. It’s never been easier to join a Vidyo meeting.

VidyoRoom

There are many other features enhancements in this release. Please check the release notes for more details and software dependencies. Visit the Vidyo Support Portal for more details on what’s new and get upgraded today!

#VidyoToolbox posts highlight new product updates and features across the Vidyo portfolio. Stay tuned for continued updates!

* VIDYO®, Vidyo logos and icons and trademarks of the VIDYO™ family of products are trademarks or registered trademarks of Vidyo, Inc., registered with the United States Patent and Trademark Office and/or in other jurisdictions.  Microsoft® is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries. Other trademarks are the property of their respective owners.