Mitel Ups the Ante for Visual Collaboration with Vidyo

Mitel MiCollab Vidyo

Today Vidyo and Mitel shared news of a new OEM agreement that will enable Mitel to leverage Vidyo APIs to embed Vidyo’s industry-leading, software technology into various Mitel solutions including its MiCollab application. Mitel, one of the fastest growing cloud communications providers, powers more than 2 billion connections daily for 60 million end users. This new agreement means that today any of Mitel’s 3,500 channel partners world wide are able to deliver the best in scalable video conferencing and collaboration to virtually any endpoint!

MiCollab Desktop Vidyo

MiCollab Desktop Client Integrated with Vidyo

BluCurrent Credit Union in Springfield, MO is one Mitel customer who has already taken advantage of the deepened relationship between Vidyo and Mitel to better serve its clients.

BluCurrent Credit Union is Springfield’s largest credit union with nearly 20,000 members, 3 branch locations, and over $140 million in assets. BluCurrent provides access to more than 6,800 shared branches through its unique CU Service Center affiliation, and nearly 30,000 free ATMs nationwide through its CO-OP Network membership.

“We are confident that face-to-face video communication is revolutionary for banking – empowering our members to communicate with our representatives to do business more easily and efficiently,” said Jesse Jantz, VP of Information Systems, BluCurrent Credit Union.

Currently BluCurrent uses MiCollab, integrated with Vidyo, to facilitate convenient face-to-face interactions between customers and advisors that may be located elsewhere in the region.

“Our members are able to come in to any of our locations, and do a face-to-face video call with our skilled professionals in our central location. Centralizing with this technology enables us to more quickly and effectively service all of our locations without asking members to have to come to our main office. Vidyo and Mitel allow us the ability to offer our members the choice to meet with a virtual advisor, without physically coming into a branch. With just one click of a button, members will be able to connect from their desktop or mobile device in the near future,” Jantz added.

Companies across industries are adopting video-based communications to facilitate easier, more productive interactions with end customers. In financial services, the benefits of a strong digital collaboration strategy can lead to improved customer engagement and retention, according to a recent study from Fidelity Investments. According to the report better tech, like video conferencing, helps build the practices of financial advisers. The study states that advisers who use the latest tech tools had almost 40% more assets under management and more client investors from Generation X and Y.

Ready for more? Find a Mitel partner near you and ask about Vidyo-enabled MiCollab!

Connect with Vidyo at Gartner Symposium /ITExpo 2015


It’s that time of year again, Gartner IT Symposium and Expo in Orlando! Don’t miss this opportunity to see first-hand the ecosystem of Vidyo-enabled applications for Healthcare, Customer Engagement, Financial Services, Field Services, Vidyo on drones, smart glasses and much more!

Vidyo’s CEO Eran Westman will be speaking to attendees on Video-Enabled Workflows as Part of a Digital Leadership StrategyTuesday October 6, 10:30-11:15 ET in Europe 10

You can find Vidyo at our booth in the Visual Collaboration Zone at the Yacht Club and on the IT Expo show floor (booth #328).

Don’t miss Vidyo at Gartner IT Symposium 2015! Schedule a meeting and add Eran’s keynote to your Gartner itinerary today!


Vidyo Surpasses 100 Patents and 10 years of Video Conferencing Innovation

Vidyo recently celebrated its 10-year anniversary. It’s amazing to contrast the range of products that we offer today, and the number of people that we reach every day through our software solutions with the first meetings of the early days. What started off as mere concepts on whiteboards and presentation slides has translated to technology that has changed our industry in very significant ways.


Vidyo’s software-based approach limits the need for transcoding and associated infrastructure.

I could describe these changes in various terms – changes in product architectures, standards, industry best practices, and so on – but there is a great measurement of innovation that has the benefit of originating from objective third parties: patent offices. As it turns out, Vidyo recently celebrated the issuance of its 100th worldwide patent.

Vidyo was founded in order to build a disruptive, new architecture for large-scale, very high quality video communication, on virtually any network and device. From day one, as a new company in a space of considerable technological complexity, it sought to protect its innovations through patent applications filed in the US and elsewhere around the globe. These patent applications started producing results within a few years, with our first patent being issued in the US on September 22, 2009 (US Pat. Nr. 7,593,032) and the 100th being issued in the US on July 7, 2015 (US Pat. Nr. 9,078,004). As of today Vidyo has a total of 108 patents worldwide.


Vidyo’s First Patent issued in the United States – September 22, 2009


Vidyo’s 100th Patent issued in the United States – July 7, 2015

Vidyo’s patents span a wide range of subjects. Some relate directly to our products, some have been found essential to practice certain industry standards in video compression and communication, and some describe more strategic technology explorations. Several apply to more than one category.

Although each patent has its own history and background, I chose to highlight here two particular patent “families.” (By patent family we typically refer to an invention for which patents are being pursued at multiple jurisdictions around the world, and which may result even in multiple actual patents in the same jurisdiction.)

The first family happens to include our very first issued patent, US Pat. Nr. 7,593,032.  The title, “System and Method for a Conference Server Architecture for Low Delay and Distributed Conferencing Applications,” describes certain aspects of the operation of our VidyoRouter. The VidyoRouter is a cornerstone of Vidyo’s technical architecture, in that it takes advantage of scalable video coding to deliver an unprecedented range of features (error resilience and localization, rate adaptation, personalized layout, cascading, etc.) with extremely low delay (an order of magnitude less than a typical MCU) and at a massive scale – and all that without any signal processing at the server. The VidyoRouter’s design did not exist as a concept in the Internet Engineering Task Force (IETF) specifications when it was first introduced in our products in 2008.  For example, the RTP Topologies RFC, RFC 5117, published at the same time, did not foresee it. We have subsequently introduced the concept of the “Selective Forwarding Unit” (SFU), now incorporated into the RTP Topologies update (which should replace RFC 5117 soon), to cover this design using a generic, non-commercial term.

The second patent family that I would like to highlight includes US Pat. Nr. 9,077,964, “Systems and Methods for Error Resilience and Random Access in Video Communication Systems.” As the title suggests this patent deals with error resilience. It covers a key concept for achieving error resilience through the use of temporal scalability. The concept is very simple: by using temporal scalability, one merely has to protect the lowest temporal layer, typically one fourth or one half of the original pictures, rather than the entire set of pictures. Since these pictures are now at two or four times the temporal distance, the system can use retransmission to recover any parts of them that may be lost.  Using a design that allows the system to detect such loss with the very first packet that it correctly receives, one can achieve error resilience that is an order of magnitude higher than techniques that use non-scalable video. At Vidyo we decided that the parameters used in this technique would be of significant value to the entire industry and so proposed their inclusion in all RTP payload formats of relevant codecs: H.264 SVC (RFC 6190), H.265VP8, and VP9. We submitted intellectual property rights (IPR) disclosures at the IETF that ensure that people who implement these standards can use them*. At the same time, certain claims of the 9,077,964 patent and other Vidyo patents have also been found essential for implementing the H.264 SVC and H.265 codecs, and we have licensed the relevant claims through the corresponding patent pools managed by MPEG-LA, thus making it easier for people to make use of these standards as well.

These two patent families highlight two important dimensions of Vidyo’s technology development efforts, which form a continuous balancing act. Some innovations we maintain exclusively to Vidyo, as they are part of what makes Vidyo unique. Some others we believe are better suited to be incorporated into standards so that anybody can have access to them, thus benefitting the entire industry – both producers and users (ourselves included, of course!). As the industry matures further, one can expect more and more technical features to become standardized, as new ones come in to define differentiation. This has been the traditional development cycle of standardization and innovation for a long time, and one in which we expect to continue to be an active participant.

It’s been a fascinating journey – and a real privilege to be part of the team that is making it happen. On to the next 100!

*Please refer to the specific IPR disclosures for the precise legal framework surrounding these disclosures.

Vidyo in India: Embracing Video Conferencing

Over the past few years in India, Vidyo has seen a significant upswing in adoption of its video conferencing technology, deployment of integrated video communications applications, as well as partnerships across verticals and with service providers– a true testament to the scale, flexibility and value of the VidyoWorks™ platform!

India Government Mobile Video Conferencing

VidyoMobile™ being used by the Government of Andhra Pradesh on a tablet. 

Because Vidyo works on virtually any device and network, either in the cloud or on premises – it is the perfect fit for the specific market challenges in India. With bandwidth being a constant obstacle, Vidyo is the foolproof solution to connect and collaborate using public Internet and wireless networks that can affordably scale as needed.

The need for reliable, scalable technology has become particularly relevant in the Government sector. The Andhra Pradesh & Telangana Conferencing Facility is an example of a colossal Vidyo deployment at the state level where more than 1,200 Vidyo rooms have been deployed across Andhra Pradesh & Telangana’s 23 districts and 1,100 Mandals.

To learn more on the Andhra Pradesh & Telangana Conferencing Facility watch this video case study.

Andhra Pradesh Technology Services (APTS) launched the massive network that provides the State Secretariat in Hyderbad with a direct video conferencing connection to all 1007 district zones across the state, facilitating visual interaction between top level officials and field level personnel.

The national and state governments’ focus on ensuring digital workflows has driven large scale adoption of Vidyo’s technology across multiple departments, from State High Courts to the Department of Financial Services and Department of Education to Premier Government Technical and Management Colleges such as the Indian Institute of Technology (IITs) and Indian Institute of Management (IIMs).

Vidyo partnerships with top service providers like SIFY and Arkadin have also contributed significantly to Vidyo’s success in India. Most recently, our partnership with Airtel, India’s number one telecom provider, has allowed Vidyo to not only grow its footprint, but has given us the opportunity to act as a key thought leader in the video communication and collaboration arena.

Airtel and Vidyo Economic Times

Every month over the course of the next year, Vidyo and Airtel, in conjunction with the Economic Times will be presenting to customers and prospects on the value of video conferencing in business work flow. Listen to our first cooperated effort on the power and potential of video collaboration and watch our TV segment on ET Now: Empowering Enterprises.

But of course Vidyo’s versatile technology is permeating several industries across India! Powerful integrations in the financial services space, such as IndusInd, provided India with the first “face-to-face” online banking experience, and Reliance Mutual, a top Capital Asset Management company in India, also uses Vidyo to power their Video Chat function that allows distributors to connect with Reliance Mutual experts. Together these companies are driving interest in Vidyo across banking services throughout India!

IndusInd Mobile Video Banking

VidyoWorks powers Video Branch, a mobile and desktop-based banking service deployed across India. 

And keep your ear to the ground for new Vidyo applications in Healthcare – yet another vertical that is recognizing the immense benefits of real time video communication. Multiple VidyoWorks integrations are on the horizon that will boost the quality of care and promote better patient outcomes in various healthcare platforms across the country.

With a population of more than 1.25 billion people, almost 980 million mobile connections, the impending launch of 4G services nationwide and around 300 million Internet connections* – the Indian market is ready to embrace the next generation of video communication.

Sunny Rao is general manager of India and can be reached at



Vidyo Teams with Logitech to Put Customers First

Vidyo is very proud to announce our participation in the Logitech Collaboration Program! Together, we will provide our customers with an exceptional integrated collaboration experience, by enhancing business solutions with seamless, face-to-face video communication. Vidyo’s group and personal solutions work with a broad range of industry standard peripheral devices for VidyoRoom™ and VidyoDesktop™ deployments. See a full list and details here.

Logitech LCP

“Vidyo’s software based platform delivers high definition, multipoint visual communications on virtually any device and network,” said Mark Noble, Vice President, Strategic Marketing, Vidyo. “Professional grade cameras like Logitech’s CC3000e deliver superb HD quality pictures that complement and leverage Vidyo’s industry-leading video conferencing technology. We are happy to support this Logitech camera, among others, for our growing customer base who have come to expect the best quality the market has to offer.”

Vidyo’s patented, innovative technology puts high definition, multipoint video communications within reach of anyone on any device and network. We are excited to be working with Logitech to deliver the best experiences and solutions for our customers.

“The Logitech Collaboration Program will focus on an exceptional user experience by enhancing business communications with end-to-end solutions that simply work,” said Jason Moss, general manager of Logitech’s collaboration group. “Working together with industry-leading technology companies on the integration of Logitech products will provide improved product functionality, customized user experiences, and will accelerate new innovations into the collaboration market.”

Some Logitech® Cameras that Vidyo supports include:

Logitech supported-cameras

You can learn more about the Logitech Collaboration Partner Program here.

Vidyo Positioned as Leader in Gartner Magic Quadrant!

Vidyo Group Conference

Great news! Gartner issued their first Magic Quadrant for the topic of Group Video Systems and Vidyo was one of only three companies positioned in the critically important “Leaders” quadrant!* We see this as a tremendous acknowledgment of both Vidyo’s vision and Vidyo’s ability to execute. Read more about the report in our latest Gartner Newsletter!

According to Gartner, “The introduction of innovative new form factors, software infrastructure and cloud services is reshaping enterprise video collaboration. The following vendors offer potential for greater reach, scale and interoperability while addressing the most critical video user cases.”

Gartner goes on to say, “Group video systems primarily serve the need for high-quality video interaction across a range of meeting room sizes. In addition to one or more screens of video, these systems allow for content sharing, as well as integration with unified communications (UC) platforms. As participants join meetings from outside the conference room, these systems also accommodate desktop and mobile endpoint add-on while providing continuity of experience.”

We believe that being placed as a Leader in the Gartner Magic Quadrant is confirmation of Vidyo’s market momentum. Today customers of all sizes including those requiring extreme security are using Vidyo to visually connect their global teams, and customers, providing the highest level of collaboration tailored to the specific needs of each company.

The VidyoWorks™ platform is being selected by enterprise companies, financial services, telemedicine providers and government agencies and offers an innovative alternative to incumbent providers. Vidyo offers enterprise companies the best and most affordable way to connect and collaborate and as our customers tell us, ‘it just works.’

Don’t forget to learn more about the report in our latest Gartner Newsletter.

* Source: Gartner, Inc., Magic Quadrant for Group Video Systems, by Robert Mason and Tom Eagle, July 15, 2015

Required Disclaimer:
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Customer Engagement Best Practices: Adding Video Communication to Existing Compliance Recording and WFO Solutions


In his 2014 book The Age of the Customer: Prepare for the Moment of Relevance, Jim Blasingame states that the Internet, mobile devices and associated applications have changed the millennia-old balance of power between sellers and customers and, for the first time in history, the customer is now in charge of the relationship. In The Age of the Customer, the customer controls the flow of information and increasingly expects sellers to connect with them on their terms.

If you are in the banking, insurance, healthcare or any other highly competitive and customer-centric market, you are no doubt experiencing this phenomenon as your customers demand mobile apps, online and personalized services available 24×7. The price for not keeping up with the trend? Lost customers, declining revenue and reduced wallet share.


In response, unprecedented numbers of businesses are launching video enabled customer services via ATMs, kiosks, embedding video communication capabilities into websites, and on mobile apps. In highly regulated industries, and in any business where recording and work force optimization (WFO) tools have been deployed, it is essential to leverage the existing contact center recording and work force optimization systems so the same level of regulatory compliance and analytics can be applied to video-based interactions as to traditional service channels. Vidyo’s real time interactive video communication engine can now be integrated with market leading recording and WFO solutions from industry leaders like NICE Systems.

If your customers have put you on the hot seat to add video to your customer service mix, you can feel confident that your investment in a compliance recording and workforce optimization solution can be extended to include video interactions

Look Out, Drone Stampede!

Vidyo Stampede Drone Slide

Well ok, not really, but this week Vidyo partner Stampede did announce that it is bringing drone-based video conferencing to life with Vidyo. How does it work? Drones connected to Vidyo endpoint software are able to bring live video feeds into a video conference, providing up-to-the minute bird’s eye-view content for those who need real-time visual information. Stampede’s new solution is a one-stop-shop for ProAV dealers – providing the hardware, software, training and consulting services needed for a complete drone deployment solution. See a video of the drone in action.

There is a lot of conversation around drones – but the novelty often overshadows their real-life applications for the enterprise and public sector. Drones can be used to bring eyes to situations more efficiently and easily. For example, helicopters are currently used to monitor and inspect oil pipelines and oil fields, which can rack up a cost of $1,500/ hour to operate, not including pilot or other personnel fees. A drone or unmanned aerial vehicle (UAV) could bring closer observation than a traditional helicopter at a fraction of the price. An especially relevant use case emerging this week is the use of drones to spot and better understand the behavior of sharks offshore in Southern California.

Drones Landing PadThe Drones Have Landed at InfoComm 2015!

Vidyo is already working closely with police, EMTs, emergency responders and internal communications agencies to help them enhance their current communications and video conferencing capabilities with live images from drones. The VidyoWorksTM software platform affords the flexibility to integrate with off-the-shelf video-enabled devices like drones, medical telemetry equipment, and smart glasses, and connect quality video streams over wireless Internet connections with a diverse set of endpoints.

This announcement coincides with InfoComm 2015, where Stampede and Vidyo are showcasing the solution at the Stampede Unmanned Vehicle University Drone Pavilion (#7042). Vidyo is committed to supporting its many partners at InfoComm2015 including Stampede, Ricoh (#4043) and Barco (#2529).

See a video of the drone in action and additional photos below!

Drone In Flight - VidyoUncaged Drone Stops by the Vidyo Table

Drone Cage InfoCommThe Drone Cage

Empowering Patients with Video-Enabled Telemedicine Technologies


Healthcare systems globally are facing similar issues – how to ensure delivery of high quality care despite rising demand and limited resources. As a result, telemedicine, with its ability to expand access to care and increase utilization of physicians, is gaining support and adoption around the world.

In fact, a new research report found that the global market for telemedicine technologies stood at $17.8B in 2014 is expected to expand at a compound annual growth rate of 18.4 percent by 2020, fueled by a shortage of physicians in rural and remote areas, the high prevalence of chronic diseases, growing elderly populations, increasing numbers of smartphone users and the need for improved quality services.1

Remote Patient Monitoring, one of many telemedicine applications in use today, allows care providers to monitor patients outside of clinical settings, in the home or elsewhere, using technology that can collect, store and share health data in real time. Patients with chronic diseases, patients in rural areas with conditions requiring specialists or patients with limited mobility are key candidates for Remote Patient Monitoring.


The OpenTele platform for Remote Patient Monitoring system provides these services and more. With the integration of VidyoWorksTM, OpenTele’s platform can facilitate video interactions between clinicians and patients while simultaneously collecting patient data. This seemingly small, additional capability, however, has led to powerful results.

Vidyo’s dynamic adaptation technology, which provides stable, maximum quality video communication over Wi-Fi and cellular connected clients, allows care providers to perform immediate and comprehensive reviews of a patient’s performance, improving outcomes and peace of mind for patients. Together with Vidyo, OpenTele is able to support the weakest and most vulnerable patients, those that might be too weak or ill to manage their own monitoring system due to their medical condition.


(Screenshot of the OpenTele Platform for Physicians and Nurses)

Extending monitoring and diagnostic abilities to patients who normally would not be able to participate in such a program is central to ensuring the health of the population and sustaining our healthcare systems. In Denmark, adoption of telemedicine applications like OpenTele’s has led to lowered hospital re-admission rates, increased patient satisfaction and provided cost savings to providers and patients due to reduced complications. Patients are empowered, working daily to improve their performance and better manage their condition. In fact, OpenTele’s ability to reduce hospital re-admission rates has been so successful that the platform has been adopted as a national Danish standard for Remote Patient Monitoring.

With the whole Danish Nation as a committed reference case, OpenTeleHealth continues to expand its platform globally, bringing the advantages of remote patient monitoring and Vidyo-enabled communication to the global market.




Vidyo Receives Partner of the Year Recognition From Intel for Workplace Transformation Solutions


Intel Award and Vidyo

Vidyo was recently selected as a winner of the Partner of the Year award in the category of Workplace Transformation Solutions at the 2015 Intel® Solutions Summit (ISS) North America.

Intel Solutions Summit is one of the most prestigious channel events in North America. This invitation-only conference enables top-tier Intel Technology Providers to connect with other Intel channel partners, Intel executives and receive updates on the latest technologies, market trends and Intel product innovations. Each year, Intel honors its Platinum partners for excellence in various categories. The Partner of the Year award in Workplace Transformation Solutions recognizes the Intel partner that adds value for the end consumer through integration of hardware, software and services to deliver increased collaboration without wires or passwords.

Vidyo’s alternative approach to expensive, network-dependent video conferencing solutions leverages the VidyoWorksTM software platform and APIs to deliver a simple, high-quality, embedded visual communications. To open new use cases that fully leverage the power of the VidyoWorks platform, Vidyo selected the Intel NUC as the hardware platform to move its multi-party software endpoint solution beyond the conference room. Today, the entire Vidyo solution runs on Intel platforms, from the software based infrastructure that provides the video conferencing, interoperability and recording services, to the clients that run on PCs, laptops and mobile devices as native apps or inside web browsers. Used to power self-service kiosks with live video assistance, light weight medical carts for mobile telemedicine in clinical settings, huddle spaces throughout enterprises to facilitate seamless collaboration regardless of location, and many other diverse applications, Vidyo and Intel are enhancing productivity and transforming work place solutions through effective visual communication.

“Intel is proud to honor our outstanding partners within the computing industry,” said Todd Garrigues, Director of North America Partner Marketing. “We feel privileged to showcase partners who demonstrate and deliver innovative customer solutions based on Intel technologies.”

Vidyo has worked closely with Intel over the years and is proud to receive this recognition for Workplace Transformation Solutions. From delivering the first mobile multipoint video conference on an Intel mobile platform in 2010 to enabling video collaboration on virtually any device today, Intel is an important part of Vidyo’s past and future.

Intel Award - Bala

Bala Pitchandi, Director of Engineering, Vidyo, receives the Workplace Transformation Partner of the Year award at ISS 2015