Customer Engagement and Video Conferencing on Wearables at Enterprise Connect 2015

Customer-Engagement-Video-Conferencing

Vidyo will attend Enterprise Connect in Orlando, Florida March 16-19 with a focus on video enabled customer engagement solutions for more personal online customer interactions that build brand loyalty and create upsell opportunities across various industries. eCommerce has become a double edged sword for enterprise. On one hand, it provides customers with the convenience they demand for any time, anywhere access to the enterprise’s offerings. On the other hand, eCommerce has turned the enterprise into a faceless web presence that breaks the personal relationship with the customer which is vital to brand loyalty.

With Vidyo enabled customer engagement, enterprises get the best of both worlds with the combination of the convenience and exposure of online service and high touch personalized customer care that is rooted in rich, personal video interactions on any network, with any device.

The VidyoWorks™ platform is a clear choice for high-touch customer service and enables companies to embed visual communications into the web portals or existing contact center infrastructure of financial services, healthcare, and retail organizations to become an integrated component of workflow or business processes. In fact, some of the world’s leading banks have selected VidyoWorks to power their mobile and desktop-based banking services for secure HD video meetings between customers and service reps, branch managers and portfolio executives.

Enterprise Connect 2015 Logo

During Enterprise Connect, Vidyo will demonstrate its customer engagement reference design and several customer engagement applications built upon the VidyoWorks platform in addition to a host of other visual enablement use cases. Visit the Vidyo Booth, #621, to experience the following demos:

    • Field Service Smart Glasses Demo with Vuzix
    • Vidyo Enabled vGreet Kiosk
    • American Well Direct to Patient Care on Desktop and Mobile
    • Vidyo’s Contact Center Reference Design
    • 4K Conference with VidyoRoom
    • VidyoConferencing Universal Meeting Demo

Vidyo executives will also be featured in a series of panels and speaking engagements throughout the conference! Be sure to mark your calendars for the following sessions:

    • Tuesday March 17, 12:30 PM: Revolutionize work flow and brand loyalty with Vidyo-enabled customer engagement, Theater Session with Joan Vandermate, VP Marketing, Vidyo (Showfloor)
    • Wednesday March 18, 8:00 AM: Video Everywhere: What Happens to Your Workflow? Panel Session with Ofer Shapiro, Co-Founder and Vice Chairman, Vidyo (Room Sun C)

VidyoWorks enables dozens of applications across the enterprise with adaptability and scale, leveraging new devices and endpoints as they emerge. One recent example is VidyoWorks on smart glasses, which was selected as a finalist for the Best of Enterprise Connect award.

Smart Glasses Application Field Service

The implementation of VidyoWorks APIs on smart glasses enables amazing see-what-I-see and augmented reality applications with the promise of advancing enterprise communications across industries. Applications range from remote expert assisted field service, surgical tele-mentoring, first responders for telestroke, real-time virtual real estate tours, retail product demonstrations, law enforcement and military missions. Vuzix is the first smart glasses maker to feature this solution on its enterprise-grade Vuzix M100 smart glasses.

Smart Glasses Application Healthcare

For more information please visit the Vidyo booth during Enterprise Connect 2015 (Booth #621), March 16-19 in Orlando, Florida or contact press@vidyo.com if you’d like to schedule a briefing. See you at Enterprise Connect!

 

 

 

Samsung Galaxy S6 and VidyoMobile Enable Video Conferencing for the Enterprise

Samsung Galaxy Shot

The All New Samsung Galaxy 6 Edge

Today Samsung announced the Galaxy S6 and Galaxy S6 Edge smartphones at Mobile World Congress in Barcelona, two amazing devices for videoconferencing! The Galaxy S6 phones feature a 5.1-inch Quad HD (QHD) Super AMOLED screen offering users the highest pixel density of 577ppi and enhanced outdoor visibility with a brighter display (600cd/mm) and a powerful camera for an unmatched user experience.

We’re pleased to announce that VidyoMobile on the Galaxy S6 enables the first QHD video conference on a smart phone. VidyoMobile was selected as a preferred app in the Samsung Galaxy App store and Vidyo was selected to demonstrate VidyoMobile and Samsung Flow in Samsung’s booth at Mobile World Congress. Samsung will ship the Galaxy S6 later in April and VidyoMobile will be featured in the Galaxy App store beginning later this month.

Vidyo and Samsung

Vidyo’s Sam Waicberg with Samsung’s David Eun, Executive Vice President and Head, Open Innovation Center, and Tim Baxter, President and COO of Samsung Electronics America

Vidyo will be demonstrating integration with Flow, a Samsung technology for seamless transition of applications and data across devices in the Samsung booth during Mobile World Congress. To see a demonstration of a live videoconference using VidyoMobile being passed seamlessly from a Samsung smartphone to a Samsung tablet using Flow, visit Hall 8.1 March 2-5, or visit our YouTube ChannelContact us to learn more about VidyoMobile.

VidyoMobile leverages the innovative features of the Galaxy S6 to bring the highest quality video conferencing experience to users in the home, office, or on- the-go. As a leader in the global smartphone market, Samsung will give millions of users an easy, high performance means of connecting to Vidyo’s industry-leading visual collaboration platform and we are pleased to partner with them to address our customers needs in the healthcare, financial services and government markets.

Samsung has tremendous visibility at the show and it’s great to partner with one of the hottest companies at the world’s largest mobile show. If you’re at Mobile World Congress come see us in Samsung’s booth in Hall 8.1 where you’ll find us along side Samsung Partners SAP, Salesforce, FireEye and others.

Samsung Flags

Samsung Flags outside the Convention Center

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Vidyo Mobile at the Samsung Booth

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Convention Attendees Watching a Vidyo Demo at the Samsung Booth

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What’s Next for Vidyo? Follow us on LinkedIn, Facebook and Twitter for real-time updates!

 

Sam-Waicberg

Sam Waicberg is Senior Vice President of Strategic Accounts

DISA Announces Global Video Service (GVS) FOC

DISA Logo

Recently, the Defense Information Systems Agency (DISA) announced that their Global Video Service (GVS) – based upon technology provided by Vidyo – has reached Full Operational Capability (FOC).  This milestone is the culmination of a process that began in 2012 when Vidyo first received Joint Interoperability Test Command (JITC) certification for its video conferencing portfolio tailored to the needs of the Department of Defense (DoD).  Since that time, DISA has built a customized solution on top of the VidyoWorksTM platform.  In June of 2014, DISA announced Initial Operational Capability (IOC) for GVS, taking the first step to move DoD enterprise Video Teleconferencing Capabilities (VTC) from the Defense Information Systems Network (DISN) Video Services – Global (DVS-G) ISDN services to GVS’ IP services. The GVS solution is now installed and operational in some of DISA’s Defense Enterprise Computing Centers (DECCs) and has the capacity to scale to support nearly half a billion conferencing minutes a year.

US Pentagon at sunset

The GVS foundation and backbone is Vidyo’s H.264 SVC, JTIC-certified software solution. GVS allows the end-user to reliably connect, collaborate and make decisions with secure HD video on existing devices (conference room, PC and MAC) over any general purpose IP network (LAN/WAN, 3G/4G, radio, satellite). Support for Android and iOS devices is currently being piloted and is expected to be added in 2015. GVS integrates with existing standards based H.323 and SIP based systems and is available on both NIPR and SIPR networks.

DISA’s GVS service includes:

  • Seamless interoperability between desktop, room systems, H.323 and SIP-based endpoints
  • Single-click to connect conference initiations
  • Multi-point content sharing
  • Local layout controls and active speaker
  • PIN codes for secure conferences

 

Joan Vandermate
Joan is Vice President of Marketing at Vidyo. She has more than 20 years of experience leading marketing, product management, sales and business development teams.

 

 

The products and features described herein remain in varying stages of development and will be offered on a when-and-if available basis. The product descriptions are provided for information only and are subject to change without notice, and are provided without warranty of any kind, express or implied. Vidyo reserves the right to modify future product plans at any time.

Vidyo Top VaaS Enabler as Ricoh Cloud Usage Surpasses 70 Million Minutes

Ricoh Video Conference

Vidyo partner Ricoh, a global provider of Unified Communications (UC) services, is one of more than 50 service providers that use the VidyoWorks™ platform for visual enablement to support its Video as a Service (VaaS) solutions.  Market response to Ricoh’s UC solution has been extremely positive, with more than 70 million minutes of video conferencing in 2014.

Ricoh’s portfolio portfolio of award-winning UC solutions for the “huddle concept” include innovative form factors like the Ricoh P3500 that brings visual enablement to new customers and markets, creating new video communications engagements.

“We are very pleased with the market response in Japan to Ricoh’s UC solution and look forward to a continued partnership with Vidyo and their innovative offering as we expand globally,” said said Hede Nonaka, Corporate Senior Vice President, Ricoh Company, Ltd. “Vidyo was clearly a great choice for a visual enablement platform that could offer our customers the highest level of quality and stress-free video communication. The tremendous usage of this service speaks to the quality, scalability and ease of use of this solution and the success of our partnership with Vidyo.”

Ricoh’s industry-leading UC service offering is another example of Vidyo’s leadership position in cloud-based VaaS offerings. The VidyoWorks platform is driving cloud-based VaaS offerings for more than 50 service providers around the world and will continue to work with industry leaders and new market entrants to address the growing opportunity for highly scalable VaaS solutions.

Ricoh VC Products

 Ricoh P3500 pictured with Ricoh PJ WX4141 series ultra-short throw projector

#VidyoToolbox: Better User Experience for Third Party Systems with VidyoGateway

Interoperability with third party H.323 and SIP based videoconferencing systems has always been a hallmark of the Vidyo experience. VidyoGateway™ delivers affordable interoperability that is easy to deploy, manage, and scale. Now, with the release of the latest v.3.2 of VidyoGateway software, new features improve the user experience for participants joining from third party endpoints.

Participants connecting from H.323 or SIP systems can now enjoy a new layout view for multipoint calls. The new gallery view delivers a 7+1 layout with the active speaker prominently displayed and up to 7 other participants located in a strip below.

VidyoGateway Teleconferencing

In addition to a new screen layout, third party endpoints also will receive updated notification information. If the conference is being recorded with VidyoReplay™, both audio and on screen indicators will be played when a recording is initiated. When other participants join or leave the conference, participants on third party systems will receive audio join and leave tones. Whether you’re participating from a Vidyo client or a third party system, you will always know the current status of the conference.

This release also brings added flexibility for administrators of VidyoGateway Virtual Edition (VE). The virtual edition of the VidyoGateway now detects the amount of resources that have been allocated and automatically sets the capacity. This means administrators have the flexibility to size the VidyoGateway to their exact capacity needs to use resources more efficiently. Administrators also have the ability to run multiple instances of the VidyoGateway VE on a single physical host. Combined with the existing VidyoGateway clustering support, the VidyoGateway VE enables high availability and precise sizing of the Vidyo system.

There are many other feature enhancements in this release. Please check the release notes for more details and software dependencies. Visit the Vidyo Support Portal for more details on what’s new and get upgraded today!

Virtual Assistants Powered by VidyoWorks

Vidyo-VGreet Virtual Assitant

At Vpod we are committed to bringing next generation collaboration to the forefront of the modern service provisions.  As a leading remote expert solution provider, we enable new ways for businesses to meaningfully engage with the customers they serve. That’s why we are proud to announce our  partnership with Vidyo – a leading provider of visual communications. Most recently, with the help of the VidyoWorks™ platform, Vpod has launched Vgreet – an innovative free standing live communication solution for deployment of virtual video and audio services.  Vgreet enables customers to deploy real-time, efficient video and audio communication between organisations and their customers quickly and economically.  Vgreet uses the VidyoWorks platform for its resilience and APIs.

Vidyo’s unique architecture has helped us improve our service offering as it sidesteps computer-intensive bottlenecks by running the video solution as software on mainstream servers. Powered by Intel CPUs, Vidyo systems deliver greater performance and value with every generation. With VidyoWorks, we’ve been able to create unique modules providing video hunt groups, Audio PSTN dialing and a call centre application using video – allowing multiple Vgreets to be managed centrally via a team of remote experts.

 

VGreet Live Communication Solution

Integration with Vidyo has been instrumental in our ability to enable a solution that is unique within the marketplace and provides Vgreet with the same video capabilities as an audio public exchange. Using VidyoWorks, Vgreet now provides directory dialing via both audio and video as well as hunt group, call waiting and skills set routing  - all easily managed and monitored remotely via the remote Vgreet dashboard.

And this is just the beginning; we’re looking forward to the future innovations and technologies developed together with Vidyo.

 

 

For more information on how Vgreet can transform your service offering, please go to www.vgreet.co.uk.

Sam Farrant, Director, Vpod SolutionsSam Farrant, Director, Vpod Solutions
Sam heads up technology and design to create innovative technology solutions such as Vgreet and Expert-On-Demand services. Sam joined Vpod in 2011.

 

Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if available basis. The product plans, pricing, specifications, and descriptions are provided for information only and are subject to change without notice, and are provided without warranty of any kind, express or implied. Vidyo reserves the right to modify future product plans at any time.

 

 

Telemedicine Reduces Patient Wait Times

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It was a milestone year for Vidyo and its partners across various industries with Vidyo’s reliable, integrated visual enablement solution being recognized to be an indispensable resource for key players in the financial services, service provider and healthcare sectors, among others. Looking to 2015 we are optimistic about the continued growth of video conferencing in healthcare. VidyoWorksTM has already been selected as the platform of choice and is deeply integrated into many applications by 39 of the top 100 Integrated Delivery Networks (IDNs).

One of our partners, American Well, selected the VidyoWorks platform for its telehealth service offering. Their customers include Anthem Blue Cross/Blue Shield, United Healthcare, Wellpoint and others. American Well’s app, which connects users to a live doctor anytime via a mobile or desktop device, is among the most popular healthcare apps in both the Android and iOS stores, with 3,000-4,000 downloads per day1 and American Well customer, WellPoint, shared that their free mobile app, LiveHealth Online, has saved patients two hours or more when accessing care2.

“The VidyoWorks platform is key to our ability to provide patients secure, 24/7 access to quality care across any device,” said Roy Schoenberg, MD, MPH, President and Chef Executive Officer of American Well Systems. “In-home telehealth services and urgent care consultations are growing at a rapid pace and American Well is prepared to meet rising provider and patient needs for live, on-demand care.”

LiveHealth-Image

In 2014 an estimated 5.7 million total video conference-enabled patient visits were conducted across the United States, which is expected to nearly triple to 16 million+ next year and skyrocket to 130 million in 20183.

Moreover, this year’s adoption of a model telemedicine policy by the Federation of State Medical Boards (FSMB)4 brought long-awaited guidance on telehealth practices to help further the delivery of convenient, clinically meaningful video-enabled encounters.  VidyoWorks enables physicians and care providers to have such live, immediate and secure interactions with patients.

The future of telemedicine looks bright, and Vidyo is proud to be a part of the healthcare revolution!

1 https://www.americanwell.com/wp-content/uploads/2014/11/Video_Visits_With_Patients_Are_Taking_Off_Medscape_9-25.pdf

2http://links.mail4.spopessentials4.com/servlet/MailView?ms=NDc2MzQ1ODcS1&r=MTEyMzk1NTA1OTk1S0&j=NTgzMDg3MDI1S0&mt=1&rt=0

3 http://www.parksassociates.com/blog/article/doctor-patient-video-visits-to-triple-to-16-million-next-year

4 http://www.fsmb.org/Media/Default/PDF/Publications/FSMB Telemedicine Policy News Release_042614.pdf

Vidia – The virtual meeting room with more freedom powered by VidyoWorks

The power of the VidyoWorks™ platform is being seen in new real life examples everyday. Our customers are coming up with leading-edge, customized applications being built from the ground up with our APIs and SDK – and the innovation has just begun to touch the realm of what is possible.

Swisscom is an example of one such innovator who sees the power behind visual communications. Their service called Vidia, built on the VidyoWorks platform, is ideal for small and medium enterprises, but larger companies and consumer customers are also benefiting from its rich set of features.  Vidia enables participants to join multi-party video calls and delivers affordable, high-quality, multipoint HD video conferencing over smartphones, tablets and desktops. See the high-quality Vidia service in action.

Vidia’s user interface was designed by Swisscom and runs on the Swisscom Cloud. Vidia users can access virtual meeting rooms from any PC, Mac or mobile device (iOS or Android) and allows non-registered guests to join the conference.

The Vidia deployment by Swisscom is a stunning example of what can be achieved as consumer and business users converge on the same platform – a virtual meeting room with more freedom and a versatile tool for innovative communication.

“The integration of Vidyo has enabled us to offer our business clients the ability to place HD video conferencing calls,” said Erich Gebhardt, Head of Transversal Products, Swisscom Ltd. “In Switzerland, customers expect a high level of quality and reliability; those features, along with the scalability and flexibility that was needed to really differentiate this service, were made possible through the power of Vidyo APIs and VidyoWorks.”

Mark-SummersonMark Summerson is Vice President of Vidyo’s Service Provider Business in EMEA, where he brings 20 years of industry experience in Mobility, Video Conferencing & Unified Communications. 

 

And the Winner of the 5K race is…VidyoRouter
VidyoConferencing demonstrates 5K; breaks the 4K barrier

And we didn’t even break a sweat doing it! Apple announced the availability of the 27” iMac with Retina 5K Display on October 16, 2014.  Many of the bloggers wondered if there would be applications for 5K screen resolution beyond having room for tool-bars while editing 4K videos. We, at Vidyo, saw an opportunity to innovate and had one of these devices in our possession about 10 days after launch.  Within hours, we experienced the world’s first 5K videoconference.

Vidyo 5K Video Conferencing Experience

 Click here for the full Vidyo 5K experience.

So what’s the big deal? Why would anyone need 5K videoconferencing?

Vidyo 5K Quality Image

For starters, it’s an amazing experience for anyone who participates in group collaborations – think Apple Retina display vs. an older screen.  You can have up to 16 720p participants rendered in 1:1 pixel mapping on the screen at the same time. That’s 6x (611%) more pixels in your desktop conferencing than an expensive telepresence system.

Vidyo 5K Video Quality Comparison

Oh, and if you’re into research, industrial design, financial modeling with dense spread sheets, or any other application that depends on detailed imagery, content sharing is important to your video collaboration. Imagine seeing shared content from a device with an Apple Retina or 4K display in full native 4K resolution while having seven participants at 720P around it. Your eyes will breathe a sigh of relief, not having to squint or interpolate data in scaled down images of lower resolution endpoints.
Vidyo-10-years-of-Innovation-and-Leadership v2

Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if available basis. The product plans, specifications, and descriptions are provided for information only and are subject to change without notice, and are provided without warranty of any kind, express or implied.  Vidyo reserves the right to modify future product plans at any time.

Vidyo Pushes Full Steam Ahead in the World of WebRTC

WebRTC is a great engine for building video collaboration clients and fits perfectly with our existing VidyoWorks™ platform for developers, and complements our existing VidyoConferencing™ product portfolio. That’s why announcing WebRTC support for both, is the natural progression as we take our next step in our WebRTC strategy.

VidyoWorks™ & WebRTC for Scalable video conferencing and collaboration

The announcement includes a new VidyoWorks Java Script (JS) API that allows developers to connect WebRTC clients to Vidyo’s conferencing and communications infrastructure without requiring user installation. The company is also announcing the Vidyo Server for WebRTC that will give users with browsers supporting WebRTC full participant access to Vidyo calls with no download required.

Vidyo has the most advanced, best-performing platform for ultra-low delay, ultra high-quality multi-point video conferences, ranging from mobile screens to 5K.  By choosing Vidyo, application developers can combine the benefits of WebRTC’s open, free, browser-based endpoint architecture with those of a professional, rock-solid back-end that can easily scale to carrier-sized deployments.

At the WebRTC Conference and Expo V, we’ll demonstrate native interoperability of today’s VP8 based WebRTC clients with the VidyoWorks platform as well as our Vidyo Server for WebRTC. We’ll also share an update on our on-going Scalable VP9 work in partnership with Google. Schedule a meeting with us at the show!

Vidyo will be participating in many panels at the WebRTC Conference and will discuss the benefits of WebRTC during our keynote, by Vidyo’s Co-Founder and Chief Scientist, Alex Eleftheriadis, on Wednesday, November 19th at 12:10pm – please join us! See a full list of our speaking engagements below:

Tuesday, November 18th – 3:40-4:20pm
Plenary PanelWhat’s Next in WebRTC – Alex Eleftheriadis/Co-Founder & Chief Scientist

Wednesday, November 19th – 9:10-9:50am – Room 211B
WebRTC in HealthcareMark Noble/VP Strategic Marketing

Wednesday, November 19th 9:10-9:50am – Room 212C
Standards Update & DirectionAlex Eleftheriadis/Co-Founder & Chief Scientist

Wednesday, November 19th 9:50-10:20am – Room 212C
The Video ConundrumAlex Eleftheriadis/Co-Founder & Chief Scientist

Wednesday, November 19th 12:10pm
Keynote LuncheonAlex Eleftheriadis/ Co-Founder & Chief Scientist

Wednesday, November 19th 2:00-2:40pm – Room 211B
WebRTC in eCommerceSam Waicberg/SVP, Large Accounts

Wednesday, November 19th 2:40-3:20pm – Room 211B
WebRTC in FinanceMichal Raz/SVP Business Development

Thursday, November 20thth 1:00-1:50pm
Plenary PanelWhat is the WebRTC Killer App – Alex Eleftheriadis/ Co-Founder & Chief Scientist

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Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if available basis. The product plans, specifications, and descriptions are provided for information only and are subject to change without notice, and are provided without warranty of any kind, express or implied.  Vidyo reserves the right to modify future product plans at any time.