User Adoption and Video Conferencing Deployments

Adoption-ServicesOne fish, two fish, three fish…Go!

When fish swim in the same direction in a coordinated manner, it’s called “schooling.” Fish evolved to swim in schools to improve foraging, swim more efficiently, and to protect themselves from predators. Just as schooling is essential to the livelihood to an individual fish, at Vidyo we believe a strong user adoption program is essential to the livelihood of a new technology. To create new behaviors via user adoption, however, you must understand the motivations that influence user behaviors.

In today’s technology driven work environment, often employees are living in a world of digital overload – faced with new software landing on their computer, smart phone or tablet almost daily. At the same time IT staff is required to support multiple technology initiatives with a scarcity of resources amidst launching new technology to the rest of the workforce. As a result, many companies struggle to motivate their employees to embrace newly implemented software, there are simply too many competing priorities.

How do companies find the harmonious balance to get every benefit from their technology investments and ensure those investments are being adopted and fully leveraged? They can start by investing in an innovative user adoption program that embeds technology into workflows to enhance productivity and motivates employees to use the software in their daily work.

Vidyo Adoption-Services

Top 5 Tips for Driving User Adoption:

  1. Create a strategic program plan with Executive sponsorship that assesses organizational objectives in alignment with the solution launch to support your plans for business process transformation.
  2. Promote a tactical awareness campaign that includes a comprehensive communication and marketing strategy to motivate, inspire and prepare employees for the launch.
  3. Provide ongoing training and support resources aligned with workflows and use cases designed to influence how the solution can be used in daily work.
  4. Leverage champions. As employees begin to make the solution part of their everyday workflow, they become powerful advocates, exploring new ways to use and evangelize its benefits to others.
  5. Incorporate feedback and share success stories once the solution is live to show how it is impacting company objectives and goals.

Vidyo User AdoptionNeed some help getting started with user adoption?

Our expert consulting, workflow design, and change management practices bring high touch professional services to customers and drive customer satisfaction. Learn more or about our user adoption packages here. Engage Vidyo’s Adoption Services Team now!

Here are a few success stories from Vidyo customers who have embraced user adoption programs:

A large cloud hosting company generated great excitement with their awareness campaign by producing posters, tabletop displays, banners, and customized videos to educate their employees about the benefits of Vidyo. They invested in a strong user adoption approach and successfully on boarded six thousand employees in the first 6-months of their launch.

“Fortunately throughout our experience with Vidyo there has been an emphasis on collaborating with us to provide the most effective training material and presentations to make the user experience a positive one. The efforts have resulted in identifying and eliminating system issues or stumbling blocks, which would have been missed in the absence of these efforts. I can say that we are impressed and thrilled by the efforts of Vidyo’s Adoption Services, who have provided us premier class customer treatment and high quality artifacts.” – Anonymous, Project Manager for Financial Services and Banking Company

Visit our Vidyo Knowledge Center to access quick tutorials on how to use Vidyo

Register for our free instructor-led training that including topics such as feature highlights, etiquette best practices, and getting started with Vidyo products

Connect with Vidyo at Gartner Symposium /ITExpo 2015

Gartner-Orlando-Vidyo

It’s that time of year again, Gartner IT Symposium and Expo in Orlando! Don’t miss this opportunity to see first-hand the ecosystem of Vidyo-enabled applications for Healthcare, Customer Engagement, Financial Services, Field Services, Vidyo on drones, smart glasses and much more!

Vidyo’s CEO Eran Westman will be speaking to attendees on Video-Enabled Workflows as Part of a Digital Leadership StrategyTuesday October 6, 10:30-11:15 ET in Europe 10

You can find Vidyo at our booth in the Visual Collaboration Zone at the Yacht Club and on the IT Expo show floor (booth #328).

Don’t miss Vidyo at Gartner IT Symposium 2015! Schedule a meeting and add Eran’s keynote to your Gartner itinerary today!

 

Vidyo Surpasses 100 Patents and 10 years of Video Conferencing Innovation

Vidyo recently celebrated its 10-year anniversary. It’s amazing to contrast the range of products that we offer today, and the number of people that we reach every day through our software solutions with the first meetings of the early days. What started off as mere concepts on whiteboards and presentation slides has translated to technology that has changed our industry in very significant ways.

Vidyo-Infrastructure-Patents

Vidyo’s software-based approach limits the need for transcoding and associated infrastructure.

I could describe these changes in various terms – changes in product architectures, standards, industry best practices, and so on – but there is a great measurement of innovation that has the benefit of originating from objective third parties: patent offices. As it turns out, Vidyo recently celebrated the issuance of its 100th worldwide patent.

Vidyo was founded in order to build a disruptive, new architecture for large-scale, very high quality video communication, on virtually any network and device. From day one, as a new company in a space of considerable technological complexity, it sought to protect its innovations through patent applications filed in the US and elsewhere around the globe. These patent applications started producing results within a few years, with our first patent being issued in the US on September 22, 2009 (US Pat. Nr. 7,593,032) and the 100th being issued in the US on July 7, 2015 (US Pat. Nr. 9,078,004). As of today Vidyo has a total of 108 patents worldwide.

Vidyo-First-Patent

Vidyo’s First Patent issued in the United States – September 22, 2009

Vidyo-100-Patent

Vidyo’s 100th Patent issued in the United States – July 7, 2015

Vidyo’s patents span a wide range of subjects. Some relate directly to our products, some have been found essential to practice certain industry standards in video compression and communication, and some describe more strategic technology explorations. Several apply to more than one category.

Although each patent has its own history and background, I chose to highlight here two particular patent “families.” (By patent family we typically refer to an invention for which patents are being pursued at multiple jurisdictions around the world, and which may result even in multiple actual patents in the same jurisdiction.)

The first family happens to include our very first issued patent, US Pat. Nr. 7,593,032.  The title, “System and Method for a Conference Server Architecture for Low Delay and Distributed Conferencing Applications,” describes certain aspects of the operation of our VidyoRouter. The VidyoRouter is a cornerstone of Vidyo’s technical architecture, in that it takes advantage of scalable video coding to deliver an unprecedented range of features (error resilience and localization, rate adaptation, personalized layout, cascading, etc.) with extremely low delay (an order of magnitude less than a typical MCU) and at a massive scale – and all that without any signal processing at the server. The VidyoRouter’s design did not exist as a concept in the Internet Engineering Task Force (IETF) specifications when it was first introduced in our products in 2008.  For example, the RTP Topologies RFC, RFC 5117, published at the same time, did not foresee it. We have subsequently introduced the concept of the “Selective Forwarding Unit” (SFU), now incorporated into the RTP Topologies update (which should replace RFC 5117 soon), to cover this design using a generic, non-commercial term.

The second patent family that I would like to highlight includes US Pat. Nr. 9,077,964, “Systems and Methods for Error Resilience and Random Access in Video Communication Systems.” As the title suggests this patent deals with error resilience. It covers a key concept for achieving error resilience through the use of temporal scalability. The concept is very simple: by using temporal scalability, one merely has to protect the lowest temporal layer, typically one fourth or one half of the original pictures, rather than the entire set of pictures. Since these pictures are now at two or four times the temporal distance, the system can use retransmission to recover any parts of them that may be lost.  Using a design that allows the system to detect such loss with the very first packet that it correctly receives, one can achieve error resilience that is an order of magnitude higher than techniques that use non-scalable video. At Vidyo we decided that the parameters used in this technique would be of significant value to the entire industry and so proposed their inclusion in all RTP payload formats of relevant codecs: H.264 SVC (RFC 6190), H.265VP8, and VP9. We submitted intellectual property rights (IPR) disclosures at the IETF that ensure that people who implement these standards can use them*. At the same time, certain claims of the 9,077,964 patent and other Vidyo patents have also been found essential for implementing the H.264 SVC and H.265 codecs, and we have licensed the relevant claims through the corresponding patent pools managed by MPEG-LA, thus making it easier for people to make use of these standards as well.

These two patent families highlight two important dimensions of Vidyo’s technology development efforts, which form a continuous balancing act. Some innovations we maintain exclusively to Vidyo, as they are part of what makes Vidyo unique. Some others we believe are better suited to be incorporated into standards so that anybody can have access to them, thus benefitting the entire industry – both producers and users (ourselves included, of course!). As the industry matures further, one can expect more and more technical features to become standardized, as new ones come in to define differentiation. This has been the traditional development cycle of standardization and innovation for a long time, and one in which we expect to continue to be an active participant.

It’s been a fascinating journey – and a real privilege to be part of the team that is making it happen. On to the next 100!

*Please refer to the specific IPR disclosures for the precise legal framework surrounding these disclosures.

Customer Engagement Best Practices: Are Your Customers Camera Shy?

Customer-Engagement-Vidyo

A wide range of businesses from brokerage firms and banks, to hospitals and HMOs, to online retailers and big box stores are launching video-enabled customer services embedded in portals and websites via ATMs, kiosks and mobile apps. Today Verint® Systems Inc, a leader in work force optimization, announced it was using the VidyoWorksplatform to enable video interactions between customers and service employees as part of its Verint Engagement Managementsolution. SEE THE PRESS RELEASE

The more video is used, the more these newly launched customer services face a challenge that is far from technical. Put simply, their customers are camera shy. Will camera-phobic consumers scuttle your plans to add video enabled customer engagement to your business? Not if you do your homework before rolling out the service.

Here are a few tips to ensure your video enabled service is well received by your customers:

  1. Know your customer demographics. Studies show that millennials are significantly more comfortable using text chat, video chat and learning via on-demand video. If the customer base you are targeting has a high percentage of millennials, you can launch new communication channels with confidence. If you serve a mix of demographics, make sure you continue to offer more traditional channels in addition to text and video. 
  1. Is a high degree of intimacy and trust critical to your customers? Deployments of video enabled customer care in highly personalized industries such as healthcare and wealth management have demonstrated that when intimacy and trust are an essential part of the customer relationship, customers of all ages are more open to using video. If trust and intimacy are key, your customers are much more likely to embrace a video experience. 
  1. Do your customers interact with the same account rep or relationship manager each time they interact with your company? Consumers may not be comfortable conversing with a complete stranger over video, but are much more at ease when conversing with someone with whom they are familiar. To this end, if your customers interact with the same person or group of people on a regular basis, they will be more open to adopting video as a tool.
  1. Let them opt out. Your best strategy to alleviate camera shyness may be to open every call with one way video. The customer can see the agent’s video and have a conversation, but the customer’s camera is not activated.  If the customer is comfortable using video, they can opt to turn their video on by clicking a button on the screen. If not, they can still benefit from seeing the agent demonstrate a product or technique, share documents or educational videos, and provide non-verbal communication through facial expression and gestures.

For more on customer engagement for the modern enterprise, check out these related blog posts, this customer engagement infographic and more from the Vidyo website. Ready for more? Access a 21 Day FREE Trial of Vidyo today!

 

#VidyoToolbox: Jumpstart Small Team Collaboration with VidyoOne+™!

vidyoone+What do you get when you combine the simplicity and affordability of VidyoOneTM with the flexibility of virtual edition infrastructure, interoperability and encryption with firewall traversal capability? We call it VidyoOne+™! The VidyoOne+ bundle comes with everything needed to start collaborating via Vidyo. It includes virtualized infrastructure software and endpoint software to connect users on mobile, desktop, and group systems including third party H.323 and SIP systems.

VidyoOne+ delivers up to 4k quality video and content sharing. Perfect for small team collaboration, participants experience rich face-to-face communication that is just a click away with calendar integration and guest link functionality. Plus, all of the standard Vidyo endpoints, such as VidyoRoom™, VidyoDesktop™, VidyoMobile™ and VidyoWeb™ are all supported!

So, what do you get with the VidyoOne+ bundle? VidyoOne+ includes:

    • VidyoPortal™ VE
    • VidyoRouter™ VE
    • VidyoGateway™ VE
    • Vidyo software client licenses for 100 users
    • VidyoLine licenses to support up to 10 concurrently connected users

Not enough? You can expand the VidyoLine capacity to 20 with optional VidyoLine expansion pack. At a cost equivalent to the included VidyoLines, VidyoOne+ is a 53% savings over buying the components individually! VidyoOne+ represents a tremendous value for small team collaboration.

If you’ve been wanting to connect your small team via Vidyo, VidyoOne+ is a great way to get started. Contact your authorized Vidyo reseller for more information. Check out the VidyoOne+ data sheet for details.

#VidyoToolbox posts highlight new product updates and features across the Vidyo portfolio. Stay tuned for continued updates!

Vidyo in India: Embracing Video Conferencing

Over the past few years in India, Vidyo has seen a significant upswing in adoption of its video conferencing technology, deployment of integrated video communications applications, as well as partnerships across verticals and with service providers– a true testament to the scale, flexibility and value of the VidyoWorks™ platform!

India Government Mobile Video Conferencing

VidyoMobile™ being used by the Government of Andhra Pradesh on a tablet. 

Because Vidyo works on virtually any device and network, either in the cloud or on premises – it is the perfect fit for the specific market challenges in India. With bandwidth being a constant obstacle, Vidyo is the foolproof solution to connect and collaborate using public Internet and wireless networks that can affordably scale as needed.

The need for reliable, scalable technology has become particularly relevant in the Government sector. The Andhra Pradesh & Telangana Conferencing Facility is an example of a colossal Vidyo deployment at the state level where more than 1,200 Vidyo rooms have been deployed across Andhra Pradesh & Telangana’s 23 districts and 1,100 Mandals.

To learn more on the Andhra Pradesh & Telangana Conferencing Facility watch this video case study.

Andhra Pradesh Technology Services (APTS) launched the massive network that provides the State Secretariat in Hyderbad with a direct video conferencing connection to all 1007 district zones across the state, facilitating visual interaction between top level officials and field level personnel.

The national and state governments’ focus on ensuring digital workflows has driven large scale adoption of Vidyo’s technology across multiple departments, from State High Courts to the Department of Financial Services and Department of Education to Premier Government Technical and Management Colleges such as the Indian Institute of Technology (IITs) and Indian Institute of Management (IIMs).

Vidyo partnerships with top service providers like SIFY and Arkadin have also contributed significantly to Vidyo’s success in India. Most recently, our partnership with Airtel, India’s number one telecom provider, has allowed Vidyo to not only grow its footprint, but has given us the opportunity to act as a key thought leader in the video communication and collaboration arena.

Airtel and Vidyo Economic Times

Every month over the course of the next year, Vidyo and Airtel, in conjunction with the Economic Times will be presenting to customers and prospects on the value of video conferencing in business work flow. Listen to our first cooperated effort on the power and potential of video collaboration and watch our TV segment on ET Now: Empowering Enterprises.

But of course Vidyo’s versatile technology is permeating several industries across India! Powerful integrations in the financial services space, such as IndusInd, provided India with the first “face-to-face” online banking experience, and Reliance Mutual, a top Capital Asset Management company in India, also uses Vidyo to power their Video Chat function that allows distributors to connect with Reliance Mutual experts. Together these companies are driving interest in Vidyo across banking services throughout India!

IndusInd Mobile Video Banking

VidyoWorks powers Video Branch, a mobile and desktop-based banking service deployed across India. 

And keep your ear to the ground for new Vidyo applications in Healthcare – yet another vertical that is recognizing the immense benefits of real time video communication. Multiple VidyoWorks integrations are on the horizon that will boost the quality of care and promote better patient outcomes in various healthcare platforms across the country.

With a population of more than 1.25 billion people, almost 980 million mobile connections, the impending launch of 4G services nationwide and around 300 million Internet connections* – the Indian market is ready to embrace the next generation of video communication.

Sunny Rao is general manager of India and can be reached at sarao@vidyo.com

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*http://gadgets.ndtv.com/telecom/news/telephone-connections-in-india-cross-1-billion-mark-telecom-minister-712083

Vidyo Teams with Logitech to Put Customers First

Vidyo is very proud to announce our participation in the Logitech Collaboration Program! Together, we will provide our customers with an exceptional integrated collaboration experience, by enhancing business solutions with seamless, face-to-face video communication. Vidyo’s group and personal solutions work with a broad range of industry standard peripheral devices for VidyoRoom™ and VidyoDesktop™ deployments. See a full list and details here.

Logitech LCP

“Vidyo’s software based platform delivers high definition, multipoint visual communications on virtually any device and network,” said Mark Noble, Vice President, Strategic Marketing, Vidyo. “Professional grade cameras like Logitech’s CC3000e deliver superb HD quality pictures that complement and leverage Vidyo’s industry-leading video conferencing technology. We are happy to support this Logitech camera, among others, for our growing customer base who have come to expect the best quality the market has to offer.”

Vidyo’s patented, innovative technology puts high definition, multipoint video communications within reach of anyone on any device and network. We are excited to be working with Logitech to deliver the best experiences and solutions for our customers.

“The Logitech Collaboration Program will focus on an exceptional user experience by enhancing business communications with end-to-end solutions that simply work,” said Jason Moss, general manager of Logitech’s collaboration group. “Working together with industry-leading technology companies on the integration of Logitech products will provide improved product functionality, customized user experiences, and will accelerate new innovations into the collaboration market.”

Some Logitech® Cameras that Vidyo supports include:

Logitech supported-cameras

You can learn more about the Logitech Collaboration Partner Program here.

Vidyo Positioned as Leader in Gartner Magic Quadrant!

Vidyo Group Conference

Great news! Gartner issued their first Magic Quadrant for the topic of Group Video Systems and Vidyo was one of only three companies positioned in the critically important “Leaders” quadrant!* We see this as a tremendous acknowledgment of both Vidyo’s vision and Vidyo’s ability to execute. Read more about the report in our latest Gartner Newsletter!

According to Gartner, “The introduction of innovative new form factors, software infrastructure and cloud services is reshaping enterprise video collaboration. The following vendors offer potential for greater reach, scale and interoperability while addressing the most critical video user cases.”

Gartner goes on to say, “Group video systems primarily serve the need for high-quality video interaction across a range of meeting room sizes. In addition to one or more screens of video, these systems allow for content sharing, as well as integration with unified communications (UC) platforms. As participants join meetings from outside the conference room, these systems also accommodate desktop and mobile endpoint add-on while providing continuity of experience.”

We believe that being placed as a Leader in the Gartner Magic Quadrant is confirmation of Vidyo’s market momentum. Today customers of all sizes including those requiring extreme security are using Vidyo to visually connect their global teams, and customers, providing the highest level of collaboration tailored to the specific needs of each company.

The VidyoWorks™ platform is being selected by enterprise companies, financial services, telemedicine providers and government agencies and offers an innovative alternative to incumbent providers. Vidyo offers enterprise companies the best and most affordable way to connect and collaborate and as our customers tell us, ‘it just works.’

Don’t forget to learn more about the report in our latest Gartner Newsletter.

* Source: Gartner, Inc., Magic Quadrant for Group Video Systems, by Robert Mason and Tom Eagle, July 15, 2015

Required Disclaimer:
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

#VidyoToolbox: Refresh Before the End of July and Save!

VidyoRoom Update

Vidyo is offering an exciting new promotion to provide customers with the opportunity to upgrade their aging Vidyo server infrastructure and VidyoRoom™ systems. This provides an excellent opportunity for Vidyo customers with Vidyo hardware products that are near end of maintenance to update with future-proofed virtual edition server software or with current generation Vidyo servers and VidyoRoom systems.

Eligible VidyoPortal™, VidyoRouter™, and VidyoGateway™ appliances can be refreshed with the latest equivalent Virtual Editions. With virtual edition infrastructure, you will more easily be able to keep pace with Vidyo’s innovations that are continuously improving the way people communicate and collaborate. Vidyo’s Virtual Edition line of infrastructure products afford the flexibility to leverage existing datacenter compute platforms and move easily from machine to machine as necessary. If you are not ready to go virtual, you can also refresh with the latest generation Vidyo server hardware. All this is available at up to 50% off MSRP until July 31, 2015 for replacement of eligible Vidyo appliances.

VidyoServer Update

The promotion also includes refresh options for VidyoRoom systems. Eligible second generation VidyoRoom systems can be updated to the latest generation VidyoRoom HD-230. The updated HD-230 was architected to deliver levels of security and stability that were not possible in the second generation products. The VidyoRoom HD-230 also delivers superior usability with an intuitive interface that users love and advanced features like calendar integration that make joining a VidyoConference™ call as simple as pressing a single button. Add in support for 4K resolution for participants and content, high frame rate content sharing with audio for streaming recorded video into conferences, new and improved remote control options and compatibility with all of the latest Vidyo software, and making the choice to update the eligible VidyoRoom systems at up to 40% off MSRP until July 31, 2015 is a no brainer.

Contact your authorized Vidyo reseller or Vidyo representative to find out if your systems are eligible and how to take advantage of this limited-time offer.

#VidyoToolbox posts highlight new product updates and features across the Vidyo portfolio. Stay tuned for continued updates!

#VidyoToolbox: It’s Easier Than Ever To Meet On Time with Vidyo

At Vidyo we believe the user experience is paramount. This belief is what first led us to develop the VidyoWorks™ platform that delivers reliable and high quality video that works over real-world networks. But a great in-call experience doesn’t matter if it is difficult to join the meeting in the first place, so we’ve made scheduling and joining meetings even easier.

We originally started by adding calendar integration to VidyoRoom™ and VidyoPanorama™. With a single push of a button you can instantly collaborate using Microsoft® Exchange® or Google™ Calendar.

Next we moved to our VidyoMobile™ client, by making it easy to schedule meetings using the built-in calendar on your mobile device. Scheduling meetings only takes a single tap inside the VidyoMobile app. Joining from your mobile device is easier too with your current Vidyo meetings displayed inside the VidyoMobile app; just tap to collaborate on the go.

VidyoMobile calendar supportVidyoMobile calendar support on Android tablet and iPhone

Today, we’ve made it even easier for desktop users to collaborate by developing Vidyo Extension for Microsoft® Outlook® and Vidyo Extension for Google Chrome™.  Scheduling Vidyo meetings is as easy as clicking a button on your calendar. But, what if you don’t have these extensions installed or are not an Outlook or Google Calendar user? No problem! With VidyoDesktop™ v.3.5.2 you can now simply click on the calendar button in VidyoDesktop to schedule a meeting. VidyoDesktop launches the default calendar application installed on your Mac or Windows PC.

Vidyo Desktop Calendar Support

VidyoDesktop Calendar Button

Please check the release notes for more details and software dependencies. Visit the Vidyo Support Portal for more details on what’s new and get upgraded today!

#VidyoToolbox posts highlight new product updates and features across the Vidyo portfolio. Stay tuned for continued updates!