Video Banking: Coming to a Bank Near You!

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There is an explosion of Fintech in the marketplace right now. Fintech is a term used to describe the technology serving the Financial Services market. These technologies range from mobile payments, peer-to-peer money transfers, alternative lending, innovative omni-channel options like robo-advisors and video banking. These technological advancements are improving the consumer experience and making it more efficient.

When looking at the workflow of how consumers engage with their financial institutions, it becomes clear the importance of video banking technology as a way to build and retain relationships with customers. Think about the last time you went to your bank or credit union. The most recent interaction you’ve likely had with a bank has probably been online or a mobile app, allowing you to quickly handle a transfer or check your account balance efficiently without interrupting your day-to-day life. But sometimes, there is a need to physically visit a branch for something important where a face-to-face interaction is critical. These are the instances when video banking becomes key. Consumers want a personal touch when it comes to banking, they want to know and trust their banking agent, which is why video communications has become such an important tool for financial services. In fact, a recent EFMA research study shows that 80% of the banks surveyed have video banking in their longer-term roadmap and 50% plan to deploy within one year.

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Vidyo is leading the way in enabling financial institutions, like BluCurrent, to provide high-touch, face-to-face customer service with embedded video communication. By installing video-enabled, private banking capabilities in each of BluCurrent’s three physical branches, the credit union has centralized key banking services through one main operations center called the Member Experience Center.


“Vidyo allows the right subject matter expert to be available to the member, regardless of a physical branch. They are able to help the member faster
and get them the service they need as quickly as possible.”

Derek Williams, Chief Operating Officer of BluCurrent Credit Union


And the benefits are being seen in a variety of ways! BluCurrent’s cross sales of banking products have increased by 20 percent since they first video-enabled their banking services and customer reaction has been all around very positive. BluCurrent members who have used the system, rate it 4.5 out of a possible 5, and 93 percent say that they would recommend it to someone else.

At Vidyo’s core is a flexible, patented software solution that delivers consistent high quality video experiences over any device. This is why the largest and most prestigious brands in finance have selected Vidyo to power their video banking experiences. With costs down and client satisfaction up, video banking is a macro-level trend about to take off.

Vidyo Joins the Alliance for Open Media

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Vidyo has been committed to the development of open standards since its inception in 2005. We have joined the ITU-T in 2006 as an Associate Member, and have participated in the development of both H.264 (AVC and SVC) and H.265 (HEVC) video coding standards. At the same time, we joined INCITS, the International Committee for Information Technology Standards, which is the central US forum for creating standards, and which designates the US delegation that represents the US in the Geneva-based International Standards Organization (ISO), including the well-known Motion Pictures Experts Group (MPEG). The ITU and MPEG have collaboratively developed both H.264 and H.265.  Our involvement in these efforts included the submission of technical proposals, donation of test video sequences, conformance bitstreams, as well as serving in editorial positions for various parts of these standards.

Vidyo has also been heavily involved in the IETF, which develops Internet-related standards including signaling, encryption, transport, etc. Vidyo’s personnel have co-authored numerous RFCs, and serve as co-chairs in relevant working groups. Vidyo has also been a member since 2010 of the International Multimedia Telecommunications Consortium (IMTC), which develops interoperability specifications and runs its annual SuperOp! interoperability testing events (now in its 21st year).

Likewise, we have been involved in the WebRTC standardization effort, both at the IETF as well as the video codec level. Vidyo has improved VP9 by collaborating with Google to add scalability, an important feature for high-quality videoconferencing.

Our involvement in these efforts stems from our belief that standards and interoperability are crucial for improving the quality that users obtain collectively from our industry. By raising the quality, we help the industry grow; by fostering standardization and working on interoperability we make it easier to incorporate innovations across the board and deliver improved solutions to customers and users.

The Alliance for Open Media is a brand new organization in the area of standardization, founded by some of today’s leading companies in technology and content distribution (including Google), with a goal of developing next-generation royalty-free media codecs for a rapidly transforming industry. Vidyo’s innovative server architecture for large-scale, very high quality video communication, on virtually any network and device, is inherently codec-agnostic: the choice of codec, from an infrastructure point of view, is purely a business decision. We are very excited to join the Alliance for Open Media and contribute to the development of the AV1 codec, particularly for real-time videoconferencing uses.

External Collaboration: The #1 Cloud Video Driver

VidyoCloud makes external communications easyMost IT leaders and business managers agree that the chief driver to move enterprise applications to the cloud is the financial impact. Cloud deployments typically reduce transaction costs and are easier on the bottom line. And for many organizations, OpEx models are preferable to CapEx, because they provide an inherent agility that frees IT leaders from having to make significant, long term technology investments to be amortized over time.

But a recent study by Nemertes Research revealed an unexpected finding when it comes to video: the most significant driver for cloud video collaboration was not solely financial; it was business value. “Enabling External Participants” was named the top video cloud driver by 27.3% of IT professionals surveyed in their 2015-2016 UC Benchmark, ranking it above all other drivers, like cost savings, OpEx preferences, flexibility and agility.

Organizations need to communicate to partners, customers, clients, vendors, and patients. Across industries, from healthcare to education, from global enterprise to local government, the most successful organizations are not islands; they are part of a broader ecosystem, which is built on relationships. And nothing builds B2B and B2C relationships like face-to-face collaboration.

Employees need efficient and effective interpersonal collaboration, and are more engaged over video. They expect exceptional quality, instant connectivity, and access from wherever they work. While the business value of external collaboration is easy to understand, it can be difficult to directly quantify. VidyoCloud delivers on this business value, and fosters productive meetings by providing the best video quality in any network environment or device, and even just through the browser, which is another important workflow when connecting external participants.

Beyond enabling external B2B and B2C collaboration, the financial impact from cloud-based video collaboration is significant. Organizations realize savings by combining the standalone spend in web conferencing, audio conferencing and video conferencing rooms. They also experience measurable operational savings due to decreased travel. And an often overlooked benefit is the increased productivity, as on-demand visual collaboration curtails unproductive email conversations.

Try VidyoCloud for FREE to collaborate more effectively with your professional network.

Workflow is King in the Realm of Telehealth

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A lot has changed in the telehealth landscape over the past 5 years. Technology has improved to grant greater access to patients well beyond the metaphorical hospital walls via consumer devices and public Internet. Patients have grown comfortable with video as the new audio through pervasive consumer offerings used in daily life. Policies have changed, amplifying the financial benefits of telehealth for care providers and payors alike. But among all of these changes, perhaps the one that has moved us past the inflection point of the telehealth adoption curve more than any other is the integration of telehealth capability with existing clinical workflow tools such as EHR systems, health monitoring systems, interactive patient care systems, clinical decision support tools, etc.

Clinicians need tools that work the way that they do. They don’t have time to invest learning special purpose technologies that force them to change the way they practice medicine. That’s why Epic’s native integration of Vidyo into both mobile and desktop form factors for both clinicians and patients has been so warmly embraced by caregivers. In the recent MedCityNews article, Dr. James McElligot, Medical Director for Telehealth at Medical University of South Carolina, said, “The records are right there… that is a magical thing for us.”

When you make technology transparent to clinicians and enable them to deliver care remotely the same way they deliver care in person, adoption happens.  Comparing the number of IDNs (Integrated Delivery Networks) implementing video visits to the patient home in fall of 2015 to the beginning of this year, we have seen over a ~400% increase.

Many of the biggest and best healthcare workflow providers have chosen VidyoWorks as their integrated video communications platform for telehealth, and as a result, Vidyo powers telehealth programs across the continuum of care for more than 120 IDNs in the US today. While greater access through error resilient technology that works in poor bandwidth environments and massive scalability to support service delivery to large populations are table stakes, ease of clinical use through workflow integration is king when it comes to clinical adoption. With care providers driving down costly readmissions through video visit follow-ups, telehealth subjects everywhere are chanting “Long live the King!”

Alibaba DingTalk Picks Vidyo for Enterprise Collaboration in China

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Today Alibaba unveiled a new version of DingTalk, its collaboration platform for Chinese enterprises. Alibaba DingTalk partnered with Vidyo to bring secure, HD quality click-to-connect multipoint video to the platform.  

DingTalkandEitanFirst launched in February 2015 DingTalk is China’s leading enterprise communication platform with a user base of more than 1.5 million companies and 200,000+ new enterprises and teams joining every month! Quality, scalability and customization were essential to Alibaba DingTalk and only Vidyo could deliver on all three of these key criteria.

The new version of DingTalk, integrated with Vidyo, enables new features including:

  • Click-to-connect group video conferences with for 100+ endpoints
  • User friendly design – see up to 5 participants in HD on the mobile app
  • HD quality content sharing
  • Flexible display layouts for multitasking – send messages without losing sight of the video conference!
  • Enhanced security
  • Native support for iOS and Android devices, high performance on wireless networks

Alibaba Dingtalk marks another big win for Vidyo in the Chinese market this year, as we announced our work with Xiaomi in February. Vidyo is expanding its footprint globally and has seen additional traction in financial services and other key industries in Asia. Stay tuned for more to come from Vidyo in 2016!

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Vidyo Supports WebRTC Video Conferencing

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The videoconferencing industry and the road toward WebRTC share some common ground. When using WebRTC beyond two-way, peer-to-peer calls, or in networks with significant quality problems, system architects are encountering the same design issues that the videoconferencing industry has been dealing with for a long time. It is not accidental then that WebRTC solutions designed for multi-point video gravitate towards those offered in videoconferencing, or that videoconferencing companies are adapting their systems to become WebRTC solutions. 

In fact, today Vidyo announced availability of WebRTC-enabled products that enable a plug-in free way to join Vidyo meetings from web browsers. Though we’re not betting our business on WebRTC, we see it as yet another choice Vidyo can offer customers and we think it can be valuable to the market place.

Want to know more about WebRTC and why you should care? Vidyo’s resident WebRTC expert (and Co-Founder and Chief Scientist) Alex Eleftheridias addresses scalability (VP8 and VP9), architecture, endpoint quality and platform provider selection in his latest blog post for BlogGeek.me.

Here’s an excerpt: “One may ask, “why care about VP9, I will just use whatever stock codec my browser has and be done with it.”  The answer is that you do want to care, when quality matters.  Depending on the codec used, and the type of multi-point server architecture deployed, the end user will get a vastly different quality of experience.”

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Figure 4: Endpoint Quality Scale: One ordering of relative quality of different codec and endpoint engine combinations.

Read the full blog post

Vidyo in the Cloud!

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More and more of our collaboration today is across teams that span geographical and organizational boundaries. A lot of this collaboration is still conducted over email or various chat applications. However, these tools lack the personal touch and generally fail to convey the emotional content which is so very important in developing relationships and quickly converging towards effective decisions and business outcomes. High quality video conferencing-based collaboration provides a significant opportunity to bring the human touch back to team collaboration. To date organizations had to either rely on very expensive room based dedicated systems for high end collaboration or had to rely on cloud based lower quality services. The cloud based collaboration services also fail to optimize bandwidth and connectivity between enterprise campus sites and the internet. Vidyo is changing this, delivering high end collaboration via a cloud-based service. 

Bandwidth-Button300Vidyo is now bringing up to 4K resolution video collaboration service to the cloud with support for hybrid architecture which optimizes on-campus and campus to cloud connectivity. Enterprise customers can now use Vidyo’s cloud based service to replace standalone video conferencing hardware, web conferencing solutions and audio conferencing services with a single high quality subscription solution.

Current enterprises end up spending up to $100+/employee/month in licensing, infrastructure and IT support headcount for standalone solutions from multiple vendors to support their real time collaboration needs. With Hosted VidyoConferencing, enterprises have now the ability to get better service at a fraction of today’s spend and benefit from a global managed service.

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Today Vidyo also announced a developer-focused Platform as a Service (PaaS) offering. With Vidyo PaaS we’ve simplified our APIs to provide a platform for developers to build their own custom applications without sacrificing quality, scalability or security. Stay tuned for more on Vidyo PaaS, coming this summer.

weebutt150All Vidyo offerings – on-prem, Hosted VidyoConferening and Vidyo PaaS include native support for WebRTC and are VP8 and VP9 ready.

We are excited to launch Hosted VIdyoConferencing service for our customers, available now. It enables us to deliver the high quality visual collaboration experience and reliability that Vidyo is known for combined with the ease that cloud services deliver.

Learn more about Hosted VidyoConferencing visit our website or contact a Vidyo reseller. For more on Vidyo PaaS click here.

Connect with Vidyo at Enterprise Connect!

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It’s that time of year again, Enterprise Connect is around the corner  (March 7-10) and Vidyo will have a strong showing both on the show floor (Booth #921) and with a world-class lineup of Vidyo panelists and guest speakers! Here’s a quick look on where you’ll find Vidyo at #EC16, mark your calendars and don’t hesitate to reach out to us  if you’d like to schedule a meeting or demo with our press or sales team!

Stop by booth #921!

The Vidyo booth is the one-stop-shop to see live demos of the latest Vidyo technology. We’ll be showcasing never before seen user interfaces and product offerings, including our finalist bid for Best of Enterprise Connect 2016.

Come say hi to the friendly Vidyo staff, we’d love to show you why we believe quality matters when it comes to video communication and collaboration!

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Speakers and Panel Discussions

Vidyo has a great line-up of speakers at this year’s enterprise connect. Don’t miss these sessions:

webrtc92Monday, March 7th (3:15-4:00): WebRTC And Where It’s Really Heading
Join Vidyo Chief Scientist and Co-Founder Alex Eleftheriadis and other panelists to discuss the current state and future of WebRTC in the UC market.
Location: Osceola B

build92Tuesday, March 8th (9:15-10:00): Enterprise Summit: How Should You Prepare for the Next Wave?
Earlier this year Bloomberg deployed Vidyo to its global workforce. We’re happy to welcome Jeff Fairbanks, head of Global AV at Bloomberg, to Enterprise Connect! In this session Jeff and other industry experts will discuss decision- making and implementation strategies for delivering enterprise communications at scale.
Location: Osceola C

three93Tuesday, March 8th (1:30-2:15 PM): The Collaboration Space of the Future
Do intelligent cameras, microphones, and sketch pads pique your interest? Do you want to know how the newest technology and devices are bringing collaboration beyond the conference room? Then join Nic Reid, Vidyo’s SVP of Product Management, to see the industry’s latest technologies and trends for to build your collaboration space!
Location: Sun B

api92Tuesday, March 8th (2:45-4:00): The API Ecosystem: Getting What You Need
Nic Reid will also be joining a panel of speakers from Twilio, Microsoft, Cisco, GENBAND and more to discuss who’s who in the communications API ecosystem, integration strategies and best practices.
Location: Osceola B

bloom93Tuesday, March 8th (4:30-5:15): How Bloomberg Built and Deployed their High Quality, "One-Click" Video Collaboration System
Jeff Fairbanks will share lessons learned from building and deploying the company’s global video infrastructure, "Nexi," based on Vidyo technology. Jeff will address Bloomberg’s goals, adoption campaign, partnership strategy, and the benefits and obstacles associated with building and deploying a fully customized video collaboration system.
Location: Sun C

Partner Shout-out

Our partners are unbeatable. Stop by their booths to see how they can help you leverage Vidyo technology to meet your needs!  

  • GENBAND Booth #1821
  • Mitel Booth #2001
  • Fuze Booth #735
  • Genesys Booth #609
  • Interactive Intelligence Booth #913
  • Logitech #629
  • NEC #1021
  • Yorktel #529

We’re happy to be a part of this year’s Enterprise Connect and we can’t wait to spend our time there with some of the most informed and enthusiastic communications aficionados in the industry! See you next week!

Xiaomi Loads Vidyo Technology on New Mi5 Flagship Phone

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Yesterday at Mobile World Congress Xiaomi, the biggest disruptor in smartphone market in the last several years, unveiled its new flagship phone – the Mi5. As part of his presentation, Hugo Barra, Head of International at Xiaomi and former Head of Product Management for Android at Google, unveiled a brand new app, Mi Video Call. Xiaomi CEO Lei Jun announced the same in Beijing.

Mi Video Call delivers a completely free high quality multipoint video conferencing application for consumers and is built on Vidyo’s technology. Mi Video Call makes it easy for users to instantly connect with colleagues, family or friends simultaneously on virtually any smartphone and Internet network in a videoconference, in addition to text messages and voice calls.

Mi Video Call will be preloaded onto the brand new Mi5 and is available for immediate download on Android and iOS devices.

Here’s a video of Mi Video Call in action:

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Vidyo Positioned a Visionary in Gartner Magic Quadrant for Web Conferencing

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Today we shared news that Gartner positioned Vidyo as a “Visionary” in the Magic Quadrant for Web Conferencing. We are thrilled that Gartner moved us from the Niche Players Quadrant deep into the Visionary Quadrant. This comes on the heels of another key industry report, the Aragon Globe Report on Web and Video Conferencing, where we were named a “Leader”. And earlier this year Vidyo was also positioned as a “Leader” in the Gartner Magic Quadrant for Group Video Systems. We are very honored to be recognized by these well-respected research organizations.

These reports underscore an emerging trend, the convergence of web and video conferencing. The value and demand for a single unified communications platform, that can deliver both the virtues of web conferencing and the quality and scalability of our video conferencing solutions, have prompted many customers to replace their web conferencing with a stand-alone Vidyo solution.

The VidyoWorksTM platform delivers presence, directory and ad-hoc video calling in addition to web conferencing and webinar features, such as click-to-connect, which can simplify ease of use. The Vidyo platform allows customers to address multiple use cases with a single investment.

The VidyoWorks platform to address the evolving requirements of the conferencing market and we firmly believe that offering the highest quality, most scalable and error resilient platform will continue to set Vidyo apart in the future as the web conferencing and video conferencing markets converge.

We see Vidyo’s inclusion in these reports as strong indicators of our continued momentum in the marketplace and we don’t plan to slow down anytime soon!