This week ServiceNow hosts Knowledge 16 in Las Vegas and Vidyo is thrilled to be a part of this year’s conference, find us at booth P26 on the show floor! At the annual conference thousands of leaders from every corner of the enterprise gather to share and discover how to unleash the power of a future fueled by innovative customer service and engagement applications. Vidyo is committed to bringing innovation to the customer engagement settings and thus has completed a certified integration with ServiceNow to enable high quality video, audio and screen share interactions right from ServiceNow environment available in the ServiceNow Store.
The certified and integrated solution leverages Vidyo’s flexible software-based platform so ServiceNow customers can fully embed the highest quality visual interactions into any customer and field service application, workflow or endpoint. Available as a cloud service or on premises, Vidyo is affordable to deploy and highly scalable and secure, equipped to meet the needs of ServiceNow customers in retail, telecommunications, government, healthcare, financial services and other industries when quality matters.
ServiceNow customers using the Vidyo integration will enable a customer service agent or field workforce to seamlessly escalate an interaction with a customer (via mobile or web) to a high quality Vidyo-based conference directly from the ServiceNow Connect platform. The agent will see the Vidyo call displayed in the familiar ServiceNow application and will be able to easily manage the video interaction, while also maintaining ServiceNow cases and incidents on Vidyo-based interactions. Key features include:
- Enable requestors and fulfillers to connect in real time via single click into a HD quality multi-party video collaboration and screen share from within a Ticket, Incident, Case, Work Order or any other ServiceNow form
- Allow Field Service workers to connect with fulfillers, agents and other entities in real time from their Mobile device or smart glasses (‘See What I See’)
- Escalate to video and screen share from within ServiceNow Connect via single click
- Up to 25 participants can be invited to join a call
We look forward to bringing these new capabilities to ServiceNow’s extensive customer base globally. Find Vidyo at Knowledge 16 in Las Vegas May 15-20 at booth P26 or visit the ServiceNow Store for more information on the certified integration of Vidyo.
Today Alibaba unveiled a new version of DingTalk, its collaboration platform for Chinese enterprises. Alibaba DingTalk partnered with Vidyo to bring secure, HD quality click-to-connect multipoint video to the platform.
First launched in February 2015 DingTalk is China’s leading enterprise communication platform with a user base of more than 1.5 million companies and 200,000+ new enterprises and teams joining every month! Quality, scalability and customization were essential to Alibaba DingTalk and only Vidyo could deliver on all three of these key criteria.
The new version of DingTalk, integrated with Vidyo, enables new features including:
- Click-to-connect group video conferences with for 100+ endpoints
- User friendly design – see up to 5 participants in HD on the mobile app
- HD quality content sharing
- Flexible display layouts for multitasking – send messages without losing sight of the video conference!
- Enhanced security
- Native support for iOS and Android devices, high performance on wireless networks
Alibaba Dingtalk marks another big win for Vidyo in the Chinese market this year, as we announced our work with Xiaomi in February. Vidyo is expanding its footprint globally and has seen additional traction in financial services and other key industries in Asia. Stay tuned for more to come from Vidyo in 2016!
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The videoconferencing industry and the road toward WebRTC share some common ground. When using WebRTC beyond two-way, peer-to-peer calls, or in networks with significant quality problems, system architects are encountering the same design issues that the videoconferencing industry has been dealing with for a long time. It is not accidental then that WebRTC solutions designed for multi-point video gravitate towards those offered in videoconferencing, or that videoconferencing companies are adapting their systems to become WebRTC solutions.
In fact, today Vidyo announced availability of WebRTC-enabled products that enable a plug-in free way to join Vidyo meetings from web browsers. Though we’re not betting our business on WebRTC, we see it as yet another choice Vidyo can offer customers and we think it can be valuable to the market place.
Want to know more about WebRTC and why you should care? Vidyo’s resident WebRTC expert (and Co-Founder and Chief Scientist) Alex Eleftheridias addresses scalability (VP8 and VP9), architecture, endpoint quality and platform provider selection in his latest blog post for BlogGeek.me.
Here’s an excerpt: “One may ask, “why care about VP9, I will just use whatever stock codec my browser has and be done with it.” The answer is that you do want to care, when quality matters. Depending on the codec used, and the type of multi-point server architecture deployed, the end user will get a vastly different quality of experience.”
Figure 4: Endpoint Quality Scale: One ordering of relative quality of different codec and endpoint engine combinations.
Read the full blog post
Are you ready to meet your banker, face to face, from your smartphone or tablet? New research co-sponsored by Vidyo and Efma indicates that in the most banks will be implementing video conferencing to interact with customers. Video banking is poised to take center stage in customer engagement strategies across industries but the opportunity for banking is exceptional.
Net Promoter Scores are a consistent measure of customer engagement crucial to several industries, including banking. Banks strive to balance cost, convenience and customer engagement. Branches tend to be high cost, highly engaging but low convenience. Online banking (without video) is low cost, highly convenient but lacks the personal touch so important to the banking industry. Video, however, strikes a balance: it’s a low cost solution that is convenient and engaging for customers. NPS is a statistic that crosses over both audio and video. In fact, Vidyo financial services customers have reported NPS scores doubling after implementing video banking into their customer engagement strategy!
New study by Vidyo and Efma, a not-for-profit association of 3,300 retail financial services companies in more than 130 countries, brings clarity to the role that video banking plays in the digital transformation of banks. The report also highlights video banking deployments from Barclays Retail Bank and IndusInd, one of the fastest growing next-generation private sector banks in India. See the infographic below for a summary of the findings and read the full research report here.
Two weeks ago NCR, the #1 ATM provider in the world1, and Vidyo announced a global OEM agreement. Today I am pleased to announce a strategic partnership with West, the #1 audio conferencing provider in the world. West has integrated the VidyoWorksTM platform into the InterCall® product portfolio from West’s Unified Communications Services and various West vertical application offerings, now generally available.
West Unified Communications Services offers a full UC portfolio and resells 3rd party offerings, but wanted to upgrade Unified Meeting 5 (UM5), its own branded web conferencing service. As the world’s largest conferencing and collaboration provider, the company needed a video solution that was not only extremely scalable but high performance, HD quality and interoperable with third party systems.
The integrated InterCall UM5 product portfolio combined with Vidyo capabilities provides:
- Best-in-class video performance and reliability over public networks
- Support for HD video capable devices
- Massively scalable video conferencing
- Leverage existing video or teleconferencing systems by connecting boardrooms to desktops
- Enterprise network optimization with optional on-premises media server extensions
West delivered 27 billion minutes of audio conferencing usage with 737 million participants last year and the company counts among their customers:
- 10 of the top 10 Healthcare Companies
- 9 of the 10 Top Financial Institutions
- 9 of the top 10 Manufacturers.
West has tremendous global reach and an exceptional market opportunity and we are excited by the early customer response to UM5 and look forward to ongoing collaboration with West.
More and more of our collaboration today is across teams that span geographical and organizational boundaries. A lot of this collaboration is still conducted over email or various chat applications. However, these tools lack the personal touch and generally fail to convey the emotional content which is so very important in developing relationships and quickly converging towards effective decisions and business outcomes. High quality video conferencing-based collaboration provides a significant opportunity to bring the human touch back to team collaboration. To date organizations had to either rely on very expensive room based dedicated systems for high end collaboration or had to rely on cloud based lower quality services. The cloud based collaboration services also fail to optimize bandwidth and connectivity between enterprise campus sites and the internet. Vidyo is changing this, delivering high end collaboration via a cloud-based service.
Vidyo is now bringing up to 4K resolution video collaboration service to the cloud with support for hybrid architecture which optimizes on-campus and campus to cloud connectivity. Enterprise customers can now use Vidyo’s cloud based service to replace standalone video conferencing hardware, web conferencing solutions and audio conferencing services with a single high quality subscription solution.
Current enterprises end up spending up to $100+/employee/month in licensing, infrastructure and IT support headcount for standalone solutions from multiple vendors to support their real time collaboration needs. With Hosted VidyoConferencing, enterprises have now the ability to get better service at a fraction of today’s spend and benefit from a global managed service.
Today Vidyo also announced a developer-focused Platform as a Service (PaaS) offering. With Vidyo PaaS we’ve simplified our APIs to provide a platform for developers to build their own custom applications without sacrificing quality, scalability or security. Stay tuned for more on Vidyo PaaS, coming this summer.
All Vidyo offerings – on-prem, Hosted VidyoConferening and Vidyo PaaS include native support for WebRTC and are VP8 and VP9 ready.
We are excited to launch Hosted VIdyoConferencing service for our customers, available now. It enables us to deliver the high quality visual collaboration experience and reliability that Vidyo is known for combined with the ease that cloud services deliver.
Learn more about Hosted VidyoConferencing visit our website or contact a Vidyo reseller. For more on Vidyo PaaS click here.
Yesterday at Mobile World Congress Xiaomi, the biggest disruptor in smartphone market in the last several years, unveiled its new flagship phone – the Mi5. As part of his presentation, Hugo Barra, Head of International at Xiaomi and former Head of Product Management for Android at Google, unveiled a brand new app, Mi Video Call. Xiaomi CEO Lei Jun announced the same in Beijing.
Mi Video Call delivers a completely free high quality multipoint video conferencing application for consumers and is built on Vidyo’s technology. Mi Video Call makes it easy for users to instantly connect with colleagues, family or friends simultaneously on virtually any smartphone and Internet network in a videoconference, in addition to text messages and voice calls.
Mi Video Call will be preloaded onto the brand new Mi5 and is available for immediate download on Android and iOS devices.
Here’s a video of Mi Video Call in action:
When disasters hit, coordinating the logistics of on-site aid isn’t always a feasible task. Communications are often impaired making it next to impossible to effectively communicate with relief teams. With the help of communication technologies, the nature of emergency and disaster response is changing and video communication, in particular, has shown to play an increasingly important role in these efforts.
Earlier this winter Chennai, a city in eastern India, had record-setting rainfall and was hit with the worst flooding of the last 100 years. Chennai was nearly underwater. The community was limited access to basic supplies like milk, water and vegetables. Apart from the basic necessities, fuel supplies and travel were also greatly affected, making it difficult for relief efforts to supply adequate medical care.
Disaster relief campsite in Chennai with Vidyo-powered telemedicine
To help victims without means of travel and in need of medical consultation, Vidyo provided CURA with access to videoconferencing they could use to provide physician services remotely. Doctors were able to conduct interactive, HD quality appointments, despite variable Internet connections and low bandwidth, using Vidyo’s patented technology. Over the course of a month more than 100 stranded flood victims were able to consult with doctors and nurses to get the care they so desperately needed.
Doctor consulting with victims at a disaster relief camp in Chennai
The ability to leverage video communications for disaster relief can be truly transformative. We wish the community of Chennai a swift recovery.
For more information on Vidyo in India, read this blog post.
Vidyo was founded with the idea that high quality, large scale video communication should be flexible, resilient and affordable. From day one, we have sought to be innovators, disrupting the traditional model of video conferencing and establishing, what has now become the industry standard software-based video conferencing model. We’ve registered more than 100 patents worldwide and our team is constantly pushing to bring our customers the best experience possible.
Today Vidyo announced new key innovations to the VidyoWorksTM infrastructure and platform. These unmatched innovations are designed to better help IT organizations meet the demands of the ever-changing IT landscape. From the rise of remote workers, to heightened security demands to tightening of budgets, IT organizations are looking for technology that will not only meet their immediate needs but prove to be a valuable long-term investment.
Vidyo’s infrastructure innovations improve upon our market-leading platform. Not only do these innovations provide improved manageability, interoperability and security, these innovations make the software-based VidyoWorks platform an even higher performance platform, enabling IT organizations to extend the value of their investment. Key innovations include:
- 50% reduction of resource requirements without sacrificing performance
- Improved security to meet the high demands of financial services, government, healthcare
- Unmatched bandwidth optimization and video quality via the cascading architecture
- Eliminates the need for a Session Border Controller (SBC) or SIP-aware firewall
- Easy system management with new administrative UIs
- WebRTC support, including support for VP9 and simplified interoperability
Arguably, the most valuable information we obtained during this process is the feedback we received from our customers. Their partnerships and input helped Vidyo take a very strong product and platform to the next level, helping us to continuously innovate, making it even better suited to support the enterprise.
Building and deploying Bloomberg’s all-new global communications platform spurred a truly remarkable partnership between Vidyo and Bloomberg and being a part of this deployment has been a highlight for me as CEO. We were fortunate to work with Bloomberg’s visionary team, who challenged and pushed Vidyo to new heights. All the hard work paid off when Bloomberg flawlessly deployed Nexi globally to more than 17,000 employees located in 150+ locations in 73 countries in only 60 hours!
Bloomberg required a global, customized, high quality, scalable, solution that could easily bring people in from outside the corporate firewall. Simplicity was key. With Nexi it only takes a single click to connect Bloomberg employees and external participants!
Vidyo partnered with Bloomberg to create a fully customized, unique solution that preserved the look and feel of the Bloomberg brand and we see the requirement for customization becoming an increasingly important differentiator for us with other customers as well. The VidyoWorksTM APIs lets Bloomberg and other companies build their own custom solution or add Vidyo to existing applications. At Vidyo, we do not believe in a “one size fits all” approach to collaboration and our flexible, powerful platform is the clear choice when customization is desired.
Nexi has taken off at Bloomberg. In the first three months of the deployment Nexi users have logged more than 25 million video conferencing minutes! Those 25 million minutes were comprised of 600,000+ video calls that were 15 minutes or longer with a minimum 3 participants. And the best part? Bloomberg does not need a dedicated video conferencing support staff – all Nexi calls are initiated by individual users, on a desktop, smartphone or in one of Bloomberg’s 850 conference rooms around the world.
The speed and strength of this deployment is a testament to the standard of excellence, detail and precision that Bloomberg sets for itself and demands from its partners, like Vidyo. They are an innovative, visionary, exemplary organization, not only in their business but in how they work.
Bloomberg has truly redefined what it means to be a partner – the hard work from their team and ours has not only delivered a great result to Bloomberg, it has helped us build a stronger, better platform, for all of our customers. We look forward to our continued partnership with Bloomberg to help deliver on their vision.