VidyoRoom HD-2: Video Collaboration – Great Things Come in Small Packages

The HD-2 Vidyo Room

The Vidyo team has been hard at work to bring you our latest endpoint, the VidyoRoom™ HD-2. Hot on the heels of our recent release of the VidyoRoom HD-3, we are now introducing a new VidyoRoom system that delivers exceptional Ultra HD 4k video quality in a small compact form factor. With high quality video and small size, the VidyoRoom HD-2 is ideal for a variety of environments from huddle spaces up to board rooms.

Vidyo has a strong focus to bring the highest quality collaboration experience possible and the VidyoRoom HD-2 is no exception. It provides the ability to support a single display at Ultra HD 4K resolution for high quality content collaboration and multiparty video conferencing. Alternatively, you can drive two displays at 1080p resolution for a multiscreen viewing experience.

The VidyoRoom HD-2’s small size makes it ideal for huddle spaces where room can be at a premium. At a little over an inch thick, it can be discretely mounted in an out of the way location. Take a look at this unboxing video to see how compact the VidyoRoom HD-2 unit is.

The VidyoRoom HD-2 joins the VidyoRoom HD-3 and VidyoRoom SE products providing complete coverage for your group collaboration needs. Whether you are looking for small huddle space or a large integrated boardroom, users will be able to find a VidyoRoom system that fits their use case.  

The VidyoRoom Product Line

VidyoRoom HD-2 VidyoRoom HD-3 VidyoRoom SE
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4K Ultra HD Displays 1 2 1
1080p HD Displays 2 4 2
Form Factor Compact Standard Software only

The VidyoRoom HD-2 is available in two optional configurations. You can purchase the VidyoRoom HD-2 as a complete bundle including the Logitech® GROUP camera and speaker phone with the INOGENI DVI-to-USB for content sharing. Alternatively, the VidyoRoom HD-2 is available by itself so you can add your own audio and video devices.

Want to learn more about 4K conferencing? Check out the VidyoRoom HD-2 data sheet or contact your Vidyo representative.

#VidyoToolbox posts highlight new product updates and features across the Vidyo portfolio. Stay tuned for continued updates!

Enjoy an Improved Video Conferencing Experience with VidyoGateway 3.5.0

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We recently announced the release of VidyoGateway™ 3.5.0. VidyoGateway delivers robust interoperability between Vidyo and third party voice and video conferencing solutions. We’ve listened to our customers and made some nice enhancements to the product to provide end users and administrators with an even better collaboration experience on our platform.

Firewalls and NAT/PAT devices often cause call connectivity problems. In fact, they are the number one reason for call connectivity problems in the Internet based communications world. We’ve enhanced NAT traversals of the VidyoGateway by adding support for RFCs 7362, 3581 and 5626. This should make far-end and near-end NAT traversals easier and reduce the rate of call failures for third-party video conferencing endpoints connecting from behind corporate NAT / firewalls.

We’ve also added support for call control via DTMF (Dual Tone – Multi Frequency) tones. Audio-only participants dialing into a VidyoConference now have more control over their call experience. By using their phone’s touchtone keypads, users can now mute or un-mute their line, or turn on and off participant entry & exit tones. This is a relatively small feature addition to the VidyoGateway, but can have an extremely positive impact on the call experience. If you are attending a meeting where other participants are joining and or leaving frequently, you can disable these tones and focus on the presentation. Additionally, administrators can customize the key sequences for these commands.

Last but not the least, we’ve added support for the Opus audio codec. Opus is a popular, low-latency, high-fidelity variable bitrate codec which has better audio quality than other codecs at any given bitrate. Third-party video conferencing devices that support Opus can now join a conference on Vidyo and enjoy a higher quality audio experience.

We value our customer feedback and will continue to listen to ways in which we can improve Vidyo’s video collaboration experience. Keep the feedback coming!

Want to learn more about Vidyo interoperability? Check out the VidyoGateway datasheet or contact your Vidyo representative. The VidyoGateway v.3.5.0 update is available for free to customers under an active support contract.

#VidyoToolbox posts highlight new product updates and features across the Vidyo portfolio. Stay tuned for continued updates!

Vidyo Deployed at Aspen Institute Stevens Initiative for Global Video Diversity Initiative

Diversity awareness is fast becoming one of the most important and widely discussed issues in the world today, for a host of reasons, both within the business world and in life outside the office. It is the key to managing conflicts, ranging from everyday tasks to changing the world.

Aspen Institute Dinner

Secretary Madeleine Albright and The Stevens Initiative. The initiative will provide funding, through merit-based competitions, for organizations to administer virtual and physical exchange programs between youth in the United States and the Middle East and North Africa.

The Aspen Institute Stevens Initiative, named after U.S Ambassador Christopher Stevens, who died in Benghazi, recently announced the opening of their second global competition to fund innovative virtual exchange programs that are helping young people across the U.S, the Middle East and North Africa better understand each other and their diverse cultures.

Alongside the Bezos Family Foundation and the U.S. Department of State’s Bureau of Educational and Cultural Affairs, we are proud to be a partner in the project, making sure that these virtual exchanges that rely heavily on video chat run amazingly well thanks to Vidyo’s unbeatable level of clarity, flexibility and reliability.

The Stevens Initiative is helping young people from opposite parts of the world succeed in an increasingly fast-paced, diverse and complex global landscape that will require a higher level of cultural knowledge, empathy and awareness. The goal is to foster respect and open authentic dialogues that are based on our common ground.

“As someone who has lived and worked in many places, including the Middle East, Africa, APAC, Europe and North America, I know first-hand how important it is for the next generation to understand cultural diversity,” said Vidyo CEO Eran Westman. “We are proud to be a partner in this meaningful project.”

Read the official announcement: Stevens Initiative Opens Global Competition to Fund Virtual Exchange Programs Connective Youth in the United States, Middle East, and North Africa

Introducing Vidyo Integration for Slack 1.0

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Look, we know that Slack is already pretty awesome, but it just got even more productivity-pleasing by integrating with Vidyo. We’re excited to integrate our feature-rich video conferencing technology into everyone’s favorite messaging app, on PC, Mac, iOS and Android. Slack users can now easily integrate our high-quality video chat application with a few simple commands.

Don’t have Vidyo? Start your free trial here, and see why people love using our technology.

For our customers who are interested in Microsoft Teams, we’re happy to look at integration there as well.

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Administrators can install the Vidyo application from the Slack App Directory store here. Watch this how-to video to get started setting up the app and using Slack with Vidyo.

We all know those moments that just require a face-to-face conversation – using Slack with Vidyo will help you make things happen, with the people you need to talk to most, while staying right within your collaborative workflow.

If you use VidyoCloud™ or VidyoConferencing™, this integration makes it easier to meet over video conferencing, right from Slack. The Vidyo integration for Slack saves you time when launching a meeting by bringing these environments together seamlessly.

Using Vidyo for Slack, you can easily invite people into Vidyo Neo™ and VidyoDesktop™ meetings directly from Slack, with one simple command, and more:

Invite Members to Conferences with One Simple Command

The Vidyo for Slack Integration makes it extremely easy for you to create channels and invite public channel members, private channel members, external members, and direct chat members to conferences. All you have to do is use /vidyo command as shown here:

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Your Slack channel name for Vidyo doubles as your Vidyo room name, and a PIN is generated for private channels with a link so that only channel members and invitees can join the chat. Simply typing in the /vidyo command will take you back into the video conference any time.  Use /vidyo @username”to invite someone who is not part of the channel.

Search for Channels Easily within Vidyo Neo and VidyoDesktop™

Vidyo Neo and VidyoDesktop sync perfectly with the Vidyo integration for Slack app, making it easy for you to search for public and private channels.

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The app requires a paid subscription to VidyoCloud or an on-premises deployment of VidyoConferencing. For assistance and updates, visit our Vidyo Slack Integration Help and Support page if you’d like to get additional details on all the new features. Questions? Email support@vidyo.com.

Vidyo, Hurricane Matthew and Telehealth: Training for Disaster Response

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In the aftermath of Hurricane Matthew, which has devastated Haiti, it’s important to note the grassroots organizations that focus not just on relief and recovery, but also community and cultural sustainability. The Haiti Medical Education Project’s mission is to keep the best and brightest Haitian medical talent living and working Haiti, creating a continuous  braintrust that will put the country’s care in a better place for decades to come. We’ve donated our video technology to the project for several years to help them do so.

The Haiti Medical Education Project is a non-profit organization established by international healthcare providers, academics, and social activists after a major turning point for the country, the massive earthquake in 2010 that killed more than 100,000 people. Vidyo has helped Haiti train its doctors since that cataclysmic moment that changed the country forever. Through our video conferencing technology, Haitian medical students connect to physicians and medical educators around the globe, thus continuing their education – while remaining at home in their own country.

haitiblog300The historic 2010 earthquake, in one fell swoop, exposed Haiti’s dire need for highly-qualified medical doctors that are also well-trained in mass emergency situations that deal with entire populations. In Haiti, while plans for disaster response are laid out, implementing a system for delivering emergency care has not been so easy. It’s been a challenge for them to put repeatable medical processes in place throughout a fragmented nation. Hurricane Matthew has yet again challenged this nation in disaster response. How the state will coordinate with NGOs to normalize these systems is what the Haitian people want to see moving forward. Vidyo has become a key asset.

It is not only the day of Hurricane Matthew itself that has caused destruction, but its effect on the existing cholera epidemic in Haiti that is now going to get worse. There have already been 400 suspected cholera cases reported in the wake of Hurricane Matthew. What encompasses a system for disaster response is complex and different everywhere, and the Haiti Medical Education Project has little time to waste, which is how Vidyo has helped them stream critical lectures and lessons to hundreds of doctors across the country at the same time. They need to act fast, with little downtime to spare.

To act quickly and efficiently, the HME Project has built out five or six (sometimes up to eight) different lecture sites around the country, with anywhere from 100 – 150 medical students and professionals connecting remotely via Vidyo all at the same time to share their strategies and knowledge. The challenge is that they have to achieve this while operating under very low bandwidth conditions and bad networks. According to HME President Dr. Cruff Renard, the ability to connect to the lectures via mobile devices, with stability regardless of location, has recently been a gamechanger for the project.

Vidyo has worked with HME for six years, with evolving needs. The Haitian government and NGOs operating in the country have learned lessons in relief response from the 2010 earthquake. For example, PTSD psychological services will be essential for medical professionals to be aware of when treating patients going forward.

Initially, to do distance learning, HME struggled to find video technology that just worked. Regular electrical problems and unpredictable internet are made worse when disaster strikes. Vidyo has helped HME focus on their task at hand, not IT issues.

By conducting distance learning via Vidyo, more than 500 Haitians health care professionals (medical students, residents, nurses and practicing physicians) from five differents hospital and institutions have attended HME’s weekly lectures, and they expect the number of hospitals they partner with to double by next year. Additionally, over the last 18 months, HME – in partnership with Global CALS – has trained more than 100 Haitian nurses and physicians on basic emergency care delivery, using standardized evidence-based guidelines that have been adapted for a country with limited resources. According to Dr. Renard, using simple skills and simple tools that are readily available is a key factor in access to emergency care in Haiti.

Vidyo has assisted HME in recently creating an integrated research course based in Port au Prince, involving participation from 35 different faculties. After learning basic research methods, each faculty has to then design an adaptive curriculum for their respective institutions throughout Haiti. The professor, from the City University of New York, is able to remote in from anywhere thanks to video chat technology.

The long-term mission of the HME is sustainability. According to Dr. Renard, Hurricane Matthew will unfortunately be a major step back for Haiti. However, they maintain a positive outlook. He also believes the resilience of the Haitian people will persevere once again. To learn more, visit http://www.hmeproject.org.

Cloud-Based Communications is Exploding

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It has been exciting times at Vidyo over the past few months. On a technology level we launched VidyoCloud and Vidyo.io, with Forbes saying, “Video is hot again” and that through our cloud service “the risk and effort to video-enable apps has never been this low and the scalability has never been this high.”

And as we see customers moving to VidyoCloud, we also see partner relationships developing. We recently announced an expanded partnership with Computacenter, one of Europe’s largest providers of IT Infrastructure Services, that builds on their existing relationship with us to push VidyoCloud into their customer base. You can see what they have to say about the service here. Jamie Allender, head of Workplace & Collaboration at Computacenter UK, states:

"Video Conferencing has moved from the boardroom to everyday devices, across multiple networks. In parallel our customers are asking Computacenter to advise and support them in their journey to the Digital Workplace, with IT designed for people. Vidyo’s technology is right at the forefront of this shift and with the launch of VidyoCloud, with simple to consume and use HD Video Conferencing service across all types of device, it is a very powerful addition to the portfolio of Digital Workplace solutions that Computacenter delivers to our customers."

The cloud is dominating many of our customer conversations and we’re seeing more than ever customers who want to move to cloud deployments. Mail Online, part of the Daily Mail & General Trust Group sits on VidyoCloud. Chris Fryer, their Head of AV Operations, explained that he has always loved the Vidyo technology and moving to the cloud takes away the operational overhead within his own team, allowing him more flexibility to grow the way that the business leverages Vidyo. Placing his trust in VidyoCloud also affords him the flexibility to start to think about new and innovative ways to use Vidyo internally and externally.

From our customers’ perspective, we continue to get an overflow of positive feedback. I love to hear the data points that demonstrate the business value that our customers see in the projects. One common example that we have heard from several customers is the improvement of their Net Promoter Score; in many cases this DOUBLES when changing from telephony-based engagement to Vidyo-based engagement.

At a recent healthcare event, one of our customers in the UK showed me data from one of their GP Practices that saw the closure rate for appointments handled over Vidyo increase by over 30% in comparison to telephone appointments. These stories really show why people use our software and it shows we are really making a difference.

It’s this combination of Vidyo’s technology, our cloud platform, our APIs and our customers’ and partners’ imagination that is making things so exciting. Vidyo is truly powering the business now, enabling workflows and workforces with video on any device, any network, simply & securely. It is exciting times indeed.

Vidyo and Genesys Make Waves at G-Force 2016

Vidyo at G Force 2016

Vidyo was proud to participate as a platinum-level sponsor at G-Force, a customer engagement event hosted by Genesys. G-Force featured more than 100 educational and breakouts sessions and networking activities that explored a wide range of key topics, including digital transformation, customer journey management, hyper-personalization and the Internet of Things.

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On the first day of the conference, Vidyo was named Genesys AppFoundry Partner of the Year for delivering high-definition video conferencing solutions to a number of large Genesys customers, as well as its investment in integrating with Genesys across desktop, chat, routing and reporting functions. The AppFoundry marketplace allows Genesys customers to discover, research and connect with a broad range of customer experience applications, integrations and services that address their unique customer needs.

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Vidyo’s SVP of Marketing and Business Development, Sam Waicberg
with the AppFoundry Partner of the Year award

For the Demo Battle contest, Vidyo won the People’s Choice award – an award selected by G-Force customer and partner attendees. Vidyo’s video highlighted VidyoEngage for Genesys, which helps contact centers and service centers connect seamlessly with customers with the highest quality video over any device and any network.

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Vidyo CEO, Eran Westman and VP of Customer Engagement Solutions, Ran Sharon with People’s Choice Award

Furthermore, Vidyo was the sponsor of the Giveback: A Journey of a Lifetime contest, a chance for G-Force attendees to make a difference by fulfilling a personal mission to give back to the community of their choice and make an impact through service. The winner of this year’s contest was Ramon Parada – see Ramon’s story of giving back here.

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Vidyo CEO, Eran Westman, presenting Journey of a Lifetime award


Vidyo Unveils Telehealth Clinical Design Services at ATA to Accelerate Implementation Success

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Telehealth has been a focus for Vidyo because our care providing customers and partners have made it clear that more efficient use of clinical expertise across their systems is the key to delivering better patient outcomes and economic success in accountable care models. From providing access to a remote specialist, to assessing patients in remote areas to determine if emergency evacuation is needed and even for providing remote monitoring and interventions for chronic conditions such as diabetes, telehealth has proved its place.

Many healthcare providers are looking to drive clinical efficiencies through telehealth programs across the care continuum but often run into challenges. Vidyo’s experience with our more than 120 healthcare system partners representing over 1,800 hospitals in the US has allowed us to recognize that the primary challenge isn’t the technology, but the ability for organization’s to successfully integrate these programs into their existing clinical operations and workflows. Our clinical design service, called VirtualDesign, ensures success for healthcare organizations looking to implement effective and sustainable telehealth programs.

Vidyo has hired Wendy Deibert as vice president of clinical services to help drive the future vision and execution of the new service offerings. Deibert is a registered nurse and one of the original architects and leaders of the Mercy Virtual telehealth program.

If you’ll be attending ATA Fall Forum and are interested in learning more about VirtualDesign services, come visit us at booth #106. Vidyo will also be demonstrating the following telehealth solutions:

Vidyo Transfer Agent – An embedded video application for patient engagement from a website or portal, customized to the healthcare systems’ needs and specification through Vidyo professional services, that enables white glove triage services for patients connecting face-to-face with a live representative. Through the interaction, the representative is able to collect necessary information and assist the patient by connecting him or her in real-time to the appropriate administrator or clinician for help via a warm transfer.

Specialist Consults – Using desktop computers or mobile devices over wireless Internet, remote specialists can join reliable high quality video consultations with patient and care giver in an ambulatory care setting. The remote specialist is able to share and annotate content, control his or her point of view by remotely controlling the patient’s side camera and view the output of electronic otoscopes and exam cameras during physical examination.

Already powering the #1 healthcare app on the App store and having been named a recipient of Frost & Sullivan’s 2016 North American Video Telehealth Enabling Technology Leadership Award, Vidyo VirtualDesign will ensure successful telehealth program implementations for healthier patients and care provider bottom lines.

Rackspace Relies on Vidyo for Global Video Conferencing

Rackspace Uses Vidyo Video Conferencing

Rackspace, the largest managed cloud provider, chose Vidyo’s video collaboration tools to connect its 6 thousand employee global workforce because Vidyo provides the most innovative and highest-quality interactive video communications platform available.

Rackspace had a unique set of collaboration needs that only Vidyo was equipped to address. According to Rackspace Global Workplace Technology Director, Michael Petrie, “We needed a platform that could accommodate our high-demand for a quality solution that runs effectively across the board, especially on Linux. Because Vidyo’s technology is highly software-based, highly scalable and can be leveraged by all major operating systems, we were able to efficiently and affordably deliver the benefits of the VidyoWorksTM platform to satisfy Rackspace’s quality requirements and varied user preferences.”

Today, Rackspace employees also known as “Rackers”, log more than 450 simultaneous Vidyo calls per day across Microsoft, Apple, Linux and Android operating systems. A situation demonstrating the importance of video collaboration and how it can transform workflows transpired when 200 Rackers across the globe collaborated in a virtual Vidyo “war-room.” Over a 48-hour period, they collaborated to efficiently manage and resolve an internal incident. The result of Vidyo’s reliable, adaptive technology enabled Rackers to engage face-to-face, share content and collaborate with in-call chat without latency or dropped connections.

Furthermore, since the Vidyo deployment, Rackspace customers have downloaded Vidyo’s software more than 10 thousand times. Rackers now use Vidyo as a primary means to communicate internally with colleagues and externally with customers, often opting for a Vidyo call versus traditional audio calls or in-person meetings. Rackspace’s commitment to using Vidyo’s video collaboration tools as their primary means of communication both internally and externally is a true testament to our innovative technology.

Vidyo Wins Frost & Sullivan Telehealth Technology Award

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Frost and Sullivan Leadership Award 2016Vidyo is excited to announce that it’s a recipient of Frost & Sullivan’s 2016 North American Video Telehealth Enabling Technology Leadership Award for the impact Vidyo’s technology has had on the telemedicine industry.

It is an honor to be recognized by Frost & Sullivan for Vidyo’s hard work and dedication to the advancement of telemedicine. Our commitment to innovation is what makes Vidyo stand apart. Vidyo’s ecosystem of telehealth solutions is unmatched and is seamlessly integrated into existing physician workflows and applications—making the communications technology transparent for both the patient and care teams, so the focus can remain on treatment and positive patient outcomes.

According to the Frost & Sullivan report, “Vidyo is one of the premier video software platforms—with solutions that power innovation in the healthcare space and support three critical attributes of any telehealth solution: access, workflow integration, and scale. Leading virtual telehealth service providers and hospital systems use the company’s solutions to connect physicians with patients for a variety of medical evaluations, surgical consults, telestroke, in-home care, doctor to doctor, doctor to hospital, clinic, or nursing home.”

The Enabling Telehealth Technology Award honorees were selected after thorough evaluation of each company by Frost & Sullivan analysts and based on a series of criteria including commitment to innovation, commercialization success, and application impact. Along with these considerations, Frost & Sullivan also assessed price performance and value, customer ownership experience, and brand equity.

There are lots of video communications solutions in the market place today but we see time and again that when quality matters, as it does in healthcare, Vidyo is the platform of choice. Vidyo is proud to be the communications partner for leading healthcare solution providers such as Epic, Cerner, Philips, GetWellNetwork, American Well, and many other innovators in the telehealth space.