#1 Conferencing Provider Selects Vidyo

West-Vidyo-Blog-Header-600

Two weeks ago NCR, the #1 ATM provider in the world1, and Vidyo announced a global OEM agreement. Today I am pleased to announce a strategic partnership with West, the #1 audio conferencing provider in the world. West has integrated the VidyoWorksTM platform into the InterCall® product portfolio from West’s Unified Communications Services and various West vertical application offerings, now generally available. 

West Unified Communications Services offers a full UC portfolio and resells 3rd party offerings, but wanted to upgrade Unified Meeting 5 (UM5), its own branded web conferencing service. As the world’s largest conferencing and collaboration provider, the company needed a video solution that was not only extremely scalable but high performance, HD quality and interoperable with third party systems.

The integrated InterCall UM5 product portfolio combined with Vidyo capabilities provides:

  • Best-in-class video performance and reliability over public networks
  • Support for HD video capable devices
  • Massively scalable video conferencing
  • Leverage existing video or teleconferencing systems by connecting boardrooms to desktops
  • Enterprise network optimization with optional on-premises media server extensions

West delivered 27 billion minutes of audio conferencing usage with 737 million participants last year and the company counts among their customers:

  • 10 of the top 10 Healthcare Companies
  • 9 of the 10 Top Financial Institutions
  •  9 of the top 10 Manufacturers.

West has tremendous global reach and an exceptional market opportunity and we are excited by the early customer response to UM5 and look forward to ongoing collaboration with West.

UM5-5-600

UM5-2-600

1 1990-2015

Vidyo in the Cloud!

vidyocloud600

More and more of our collaboration today is across teams that span geographical and organizational boundaries. A lot of this collaboration is still conducted over email or various chat applications. However, these tools lack the personal touch and generally fail to convey the emotional content which is so very important in developing relationships and quickly converging towards effective decisions and business outcomes. High quality video conferencing-based collaboration provides a significant opportunity to bring the human touch back to team collaboration. To date organizations had to either rely on very expensive room based dedicated systems for high end collaboration or had to rely on cloud based lower quality services. The cloud based collaboration services also fail to optimize bandwidth and connectivity between enterprise campus sites and the internet. Vidyo is changing this, delivering high end collaboration via a cloud-based service. 

Bandwidth-Button300Vidyo is now bringing up to 4K resolution video collaboration service to the cloud with support for hybrid architecture which optimizes on-campus and campus to cloud connectivity. Enterprise customers can now use Vidyo’s cloud based service to replace standalone video conferencing hardware, web conferencing solutions and audio conferencing services with a single high quality subscription solution.

Current enterprises end up spending up to $100+/employee/month in licensing, infrastructure and IT support headcount for standalone solutions from multiple vendors to support their real time collaboration needs. With Hosted VidyoConferencing, enterprises have now the ability to get better service at a fraction of today’s spend and benefit from a global managed service.

VidyoAPI-2

Today Vidyo also announced a developer-focused Platform as a Service (PaaS) offering. With Vidyo PaaS we’ve simplified our APIs to provide a platform for developers to build their own custom applications without sacrificing quality, scalability or security. Stay tuned for more on Vidyo PaaS, coming this summer.

weebutt150All Vidyo offerings – on-prem, Hosted VidyoConferening and Vidyo PaaS include native support for WebRTC and are VP8 and VP9 ready.

We are excited to launch Hosted VIdyoConferencing service for our customers, available now. It enables us to deliver the high quality visual collaboration experience and reliability that Vidyo is known for combined with the ease that cloud services deliver.

Learn more about Hosted VidyoConferencing visit our website or contact a Vidyo reseller. For more on Vidyo PaaS click here.

Xiaomi Loads Vidyo Technology on New Mi5 Flagship Phone

mivideo600

Yesterday at Mobile World Congress Xiaomi, the biggest disruptor in smartphone market in the last several years, unveiled its new flagship phone – the Mi5. As part of his presentation, Hugo Barra, Head of International at Xiaomi and former Head of Product Management for Android at Google, unveiled a brand new app, Mi Video Call. Xiaomi CEO Lei Jun announced the same in Beijing.

Mi Video Call delivers a completely free high quality multipoint video conferencing application for consumers and is built on Vidyo’s technology. Mi Video Call makes it easy for users to instantly connect with colleagues, family or friends simultaneously on virtually any smartphone and Internet network in a videoconference, in addition to text messages and voice calls.

Mi Video Call will be preloaded onto the brand new Mi5 and is available for immediate download on Android and iOS devices.

Here’s a video of Mi Video Call in action:

mi5-phone600

Vidyo Supports Disaster Relief Efforts In India

Chennai-Flooding-600

When disasters hit, coordinating the logistics of on-site aid isn’t always a feasible task. Communications are often impaired making it next to impossible to effectively communicate with relief teams. With the help of communication technologies, the nature of emergency and disaster response is changing and video communication, in particular, has shown to play an increasingly important role in these efforts.

Earlier this winter Chennai, a city in eastern India, had record-setting rainfall and was hit with the worst flooding of the last 100 years.  Chennai was nearly underwater. The community was limited access to basic supplies like milk, water and vegetables. Apart from the basic necessities, fuel supplies and travel were also greatly affected, making it difficult for relief efforts to supply adequate medical care.

Vidyo-Chennai-Relief-1

Disaster relief campsite in Chennai with Vidyo-powered telemedicine

To help victims without means of travel and in need of medical consultation, Vidyo provided CURA with access to videoconferencing they could use to provide physician services remotely. Doctors were able to conduct interactive, HD quality appointments, despite variable Internet connections and low bandwidth, using Vidyo’s patented technology. Over the course of a month more than 100 stranded flood victims were able to consult with doctors and nurses to get the care they so desperately needed.

Vidyo-Chennai-Relief-2

Doctor consulting with victims at a disaster relief camp in Chennai

The ability to leverage video communications for disaster relief can be truly transformative. We wish the community of Chennai a swift recovery.

For more information on Vidyo in India, read this blog post.

Optimizing Enterprise Collaboration

infrastructure-innovation

Vidyo was founded with the idea that high quality, large scale video communication should be flexible, resilient and affordable. From day one, we have sought to be innovators, disrupting the traditional model of video conferencing and establishing, what has now become the industry standard software-based video conferencing model. We’ve registered more than 100 patents worldwide and our team is constantly pushing to bring our customers the best experience possible.

Today Vidyo announced new key innovations to the VidyoWorksTM infrastructure and platform. These unmatched innovations are designed to better help IT organizations meet the demands of the ever-changing IT landscape. From the rise of remote workers, to heightened security demands to tightening of budgets, IT organizations are looking for technology that will not only meet their immediate needs but prove to be a valuable long-term investment.

Vidyo’s infrastructure innovations improve upon our market-leading platform. Not only do these innovations provide improved manageability, interoperability and security, these innovations make the software-based VidyoWorks platform an even higher performance platform, enabling IT organizations to extend the value of their investment. Key innovations include:

  • 50% reduction of resource requirements without sacrificing performance
  • Improved security to meet the high demands of financial services, government, healthcare
  • Unmatched bandwidth optimization and video quality via the cascading architecture
  • Eliminates the need for a Session Border Controller (SBC) or SIP-aware firewall
  • Easy system management with new administrative UIs
  • WebRTC support, including support for VP9 and simplified interoperability

Arguably, the most valuable information we obtained during this process is the feedback we received from our customers. Their partnerships and input helped Vidyo take a very strong product and platform to the next level, helping us to continuously innovate, making it even better suited to support the enterprise.

Bloomberg Deploys Nexi Powered by Vidyo

Bloomberg-Vidyo-Blog-Header600

Building and deploying Bloomberg’s all-new global communications platform spurred a truly remarkable partnership between Vidyo and Bloomberg and being a part of this deployment has been a highlight for me as CEO. We were fortunate to work with Bloomberg’s visionary team, who challenged and pushed Vidyo to new heights. All the hard work paid off when Bloomberg flawlessly deployed Nexi globally to more than 17,000 employees located in 150+ locations in 73 countries in only 60 hours!

Bloomberg required a global, customized, high quality, scalable, solution that could easily bring people in from outside the corporate firewall. Simplicity was key. With Nexi it only takes a single click to connect Bloomberg employees and external participants!

Vidyo partnered with Bloomberg to create a fully customized, unique solution that preserved the look and feel of the Bloomberg brand and we see the requirement for customization  becoming an increasingly important differentiator for us with other customers as well. The VidyoWorksTM APIs lets Bloomberg and other companies build their own custom solution or add Vidyo to existing applications. At Vidyo, we do not believe in a “one size fits all” approach to collaboration and our flexible, powerful platform is the clear choice when customization is desired.

Nexi has taken off at Bloomberg. In the first three months of the deployment Nexi users have logged more than 25 million video conferencing minutes!  Those 25 million minutes were comprised of 600,000+ video calls that were 15 minutes or longer with a minimum 3 participants. And the best part? Bloomberg does not need a dedicated video conferencing support staff  – all  Nexi calls  are initiated by individual users, on a desktop, smartphone or in one of Bloomberg’s 850 conference rooms around the world.

combonexi600

The speed and strength of this deployment is a testament to the standard of excellence, detail and precision that Bloomberg sets for itself and demands from its partners, like Vidyo. They are an innovative, visionary, exemplary organization, not only in their business but in how they work.

Bloomberg has truly redefined what it means to be a partner – the hard work from their team and ours has not only delivered a great result to Bloomberg, it has helped us build a stronger, better platform, for all of our customers.  We look forward to our continued partnership with Bloomberg to help deliver on their vision.

Vidyo Apps are Alive and Well in the Apple App Store and Everywhere Else

You know the saying “A falsehood can travel around the world before the truth gets its boots on”? Well, apparently it applies to trademark infringement as well…

On Tuesday a company posted an app on the Apple® App Store® to record iPhone® screens without jailbreaking, which it called “Vidyo!” (even though we have been using the Vidyo® brand for more than 8 years). This is not our app, and we immediately contacted both Apple and the company to demand that the app be taken down, since we have rights around the world to the “Vidyo” mark including under US registration.

By Thursday the company had apologized to us and acknowledged that they “had no intention to confuse users or infringe any copyright or trademarks” and that they “simply chose Vidyo as a fun and catchy name.” They committed to immediately change the name, but before they could, Apple had already pulled the app for unrelated reasons. Problem solved, right?

Wrong – because media outlets had already posted about this new app shortly after it was launched, and then posted about its removal with confusing headlines like “Vidyo pulled from App Store”, compounding many false associations in the market and on social media.

We would like to set the record straight – the app misleadingly named “Vidyo!” which was briefly posted in the Apple App Store by Innovative Developers this last week has nothing to do with Vidyo, Inc., or our market-leading video collaboration platform and APIs, and the company had absolutely no rights to use our Vidyo® brand. VidyoMobileTM and all our other Vidyo apps which are transforming telehealth, customer engagement and enterprise communications are alive and well on the Apple App Store, the Google PlayTM Store, from our worldwide partner network and everywhere else fine software can be found.

New Faces at Vidyo

StrategyGraphic600

2015 was a momentous year for Vidyo! We brought new and innovative Vidyo-based use cases to market through our growing ecosystem of partners, celebrated our 100th patent, were named a leader in the Gartner Magic Quadrant for Group Video Systems and received validation from Kaiser Permanente Ventures, the Department of Defense, and others of the unmatched value of the VidyoWorks platform.

In 2015 I also stepped into the role of CEO and President and remain more passionate than ever about our market-leading platform and technology and the difference Vidyo will continue to make in the communications marketplace. As CEO I have aimed to establish a customer-centric culture of innovation built upon top talent and because of this effort I am thrilled to welcome Nicholas Reid and Fahim Siddiqui to the leadership team at Vidyo.

Nic ReidNic is Senior Vice President of Product Management and will lead the team responsible for defining, designing and planning the upcoming feature roadmap and user experience for all Vidyo products. Nic is a passionate leader with nearly 20 years experience in product, engineering and technical management. We look forward to the transformative video collaboration experiences Nic and his team will bring to life.

fahimnewhead175.jpgFahim joins Vidyo as Senior Vice President of Cloud Services and is responsible for strategy, business planning and execution of Vidyo’s Public and Private cloud strategy and offerings. Fahim will ensure a frictionless experience for customers using Vidyo’s cloud-based video collaboration platform while fostering developer and partner ecosystems. Fahim brings more than 25 years of experience to Vidyo and we are excited for him to lead this new frontier.

We are building the future of Vidyo and visual collaboration and couldn’t be more excited about the strong team we have assembled. Central to everything we do at Vidyo is the experience our technology provides. When experience and quality matter the most, Vidyo is the clear choice. From telehealth to financial services to customer engagement to field services; customers and vendor partners recognize the competitive advantage of the quality of video that we provide. Video is quickly becoming ubiquitous and we are looking forward to a watershed year in 2016!

Google and Vidyo Bring VP9 to WebRTC

WebRTC600

Google just announced that the upcoming release of its Chrome browser, version 48, will have VP9 support for WebRTC.  This is an important milestone for WebRTC and Chrome for a number of reasons.  To appreciate why, it is useful to look a little bit at the history of video codec support in WebRTC as well as Google+ Hangouts, Google’s popular videoconferencing app.

HangoutsWhen Google+ Hangouts was originally launched, it used H.264 SVC, the scalable video coding extension of H.264 that Vidyo co-developed.  The use of scalability in the video codec is essential for implementing a radically different server design for multipoint video, able to deliver an unprecedented range of features: error resilience and localization, rate adaptation, personalized layout, cascading, etc.  More significantly, all this is done with extremely low delay (an order of magnitude less than a typical transcoding MCU), at a massive scale, and without any signal processing at the server.  Vidyo introduced this server design in 2008 in its patented VidyoRouter™ product.

Hangouts moved to use the open-source VP8 video codec in August 2013 so that, among other things, the client could eventually run over WebRTC as explained in interviews by senior Google management. As VP8 does not offer spatial scalability, a simpler version of it called simulcasting was used.  With this technique an endpoint produces multiple video streams at different bit rates and resolutions.  The server receives both, and selects which one to forward to receiving participants. (We later on coined the term “Selective Forwarding Unit”, or SFU, to describe the operation of these servers in a generic way.)

At the same time the transition to VP8 was being made, Vidyo and Google announced that Vidyo would be collaborating with Google to develop a scalable extension for the VP9 video codec as part of the WebRTC client open source project.  The goal is to combine the power of WebRTC with the benefits of scalability to be able to deliver the best possible experience for the end users.

VP9

The inclusion of VP9 in WebRTC in Chrome 48 marks an important milestone in this collaboration.  It is the first widely available software release of this new codec (outside a flag, across all Chrome platforms). The release incorporates the proposed standard RTP packetization for VP9, which was co-designed and developed with Vidyo and Google, and which supports the new scalability features.  Spatial and temporal scalability features in the codec itself are already in the WebM and WebRTC code repositories.

ChromeAs additional experience in deployed applications is obtained, and appropriate API support is made available at the WebRTC layer, we expect they will find their way into future versions of the Chrome browser in a backwards-compatible way.

Vidyo has utilized scalable coding to built a new server architecture for large-scale, very high quality video communication, on virtually any network and device.  This architecture excels in environments that require large scale and/or are hosted in the cloud.  It is also inherently codec-agnostic: the choice of the codec, from an infrastructure point of view, is purely a business decision.  As long as scalability is available, then the infrastructure can perform its magic.

We are very excited that we will soon be able to bring the proven benefits of this design to the WebRTC world. While this release is the first step, as the saying goes, the first step is half the journey.

Kaiser Makes Strategic Investment in Vidyo

KPVLogo600

Health care companies are actively embracing video-based visits with patients. The general public is more comfortable with video-based interactions. From policy makers to care providers to patients we’re seeing a groundswell for telemedicine. Highest quality, easily available video is an integral piece of the multi-billion dollar healthcare market moving forward and a critical advantage for both healthcare providers and vendors alike.

ipad300x200As we announced earlier today Kaiser Permanente Ventures, the corporate venture capital arm of Kaiser Permanente, made a strategic $10M investment in Vidyo.

We see this investment as validation of the ability of the VidyoWorks platform to address the various needs of major telehealth implementations, especially our ability to seamlessly embed HD quality, reliable video interactions into workflows and applications at scale. Kaiser Permanente CEO Bernard Tyson is “betting big on videoconference technology that will improve online healthcare,” and is “distributing care out of the hospital.”* There is tremendous growth opportunity in the telehealth market, which is projected to reach $34B by 2020.

Vidyo is already strong in telemedicine, nearly half of the top 100 healthcare delivery networks in the U.S. rely on Vidyo for their telehealth applications including Partners Healthcare, Kaiser Permanente, UPMC, Mercy and Carolinas. We have seen significant growth in deployment of integrated solutions like teleICU, patient portals and clinician EHR interfaces. Ours is the only video platform integrated into major Electronic Health Record (EHR) providers, like EPIC and Cerner, accounting for more than 50% of the EHR market, and Vidyo is the platform of choice for Philips Healthcare ICU beds, GetWell Network interactive patient engagement solutions, kiosks deployed in drug stores across the country and virtual care offerings through American Well. Today, there is broad recognition that the future of healthcare is beyond the hospital’s four walls and into the home, and the focus is on implementation.

cart300What sets Vidyo apart is the experience the technology provides. When it comes to making critical health decisions, “good enough” video is not good enough. Vidyo is able to deliver the most reliable, highest quality visual experience that can be completely embedded into applications, workflows or endpoints. Making Vidyo communication a seamless part of the experience is key to driving adoption. We believe that seamless integrations can help eliminate the “tele” in telehealth, and that caring for patients at a distance will become a standard of care that is just part of how medicine is practiced and care is delivered in the future.

Vidyo has seen tremendous traction in healthcare, in fact many times our clinical applications drive interest in Vidyo in non-clinical settings. Telemedicine is a great example of the power of our platform to transform an industry and we are very excited to replicate this success in Customer Engagement, Financial Services, Government and other industries.

* Fortune, April 29th, 2015: The prognosis for U.S. healthcare? Better than you think.