Workflow is King in the Realm of Telehealth

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A lot has changed in the telehealth landscape over the past 5 years. Technology has improved to grant greater access to patients well beyond the metaphorical hospital walls via consumer devices and public Internet. Patients have grown comfortable with video as the new audio through pervasive consumer offerings used in daily life. Policies have changed, amplifying the financial benefits of telehealth for care providers and payors alike. But among all of these changes, perhaps the one that has moved us past the inflection point of the telehealth adoption curve more than any other is the integration of telehealth capability with existing clinical workflow tools such as EHR systems, health monitoring systems, interactive patient care systems, clinical decision support tools, etc.

Clinicians need tools that work the way that they do. They don’t have time to invest learning special purpose technologies that force them to change the way they practice medicine. That’s why Epic’s native integration of Vidyo into both mobile and desktop form factors for both clinicians and patients has been so warmly embraced by caregivers. In the recent MedCityNews article, Dr. James McElligot, Medical Director for Telehealth at Medical University of South Carolina, said, “The records are right there… that is a magical thing for us.”

When you make technology transparent to clinicians and enable them to deliver care remotely the same way they deliver care in person, adoption happens.  Comparing the number of IDNs (Integrated Delivery Networks) implementing video visits to the patient home in fall of 2015 to the beginning of this year, we have seen over a ~400% increase.

Many of the biggest and best healthcare workflow providers have chosen VidyoWorks as their integrated video communications platform for telehealth, and as a result, Vidyo powers telehealth programs across the continuum of care for more than 120 IDNs in the US today. While greater access through error resilient technology that works in poor bandwidth environments and massive scalability to support service delivery to large populations are table stakes, ease of clinical use through workflow integration is king when it comes to clinical adoption. With care providers driving down costly readmissions through video visit follow-ups, telehealth subjects everywhere are chanting “Long live the King!”

AMA and Vidyo are Building Healthcare’s Smart Glasses Solution

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For several months AMA and Vidyo have been collaborating to offer a complete and comprehensive solution for remote consultation, remote support and remote expertise applications using native smart glasses support. With smart or connected glasses, doctors will be able to keep both hands free, unlocking the full potential of these important telehealth “see what I see” applications.

Last week, AMA successfully completed a first prototype of its hands-free, smart glasses based tele-assistance solution, called XpertEye with the video communications component powered Vidyo. Vidyo’s deep expertise and experience in the healthcare market complements AMA’s growing focus in smart glasses applications for health professionals.

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“AMA’s XpertEye, powered by Vidyo, uniquely delivers on both the performance and ease of use necessary to support high value medical applications,” says Mark Noble, Vidyo Vice President of Healthcare Business Development. “Vidyo’s patented dynamic adaptation technology delivers robust performance on the AMA smart devices over mobile networks, enabling EMTs and athletic trainers to access expert clinicians from the field via 4G with the same quality as a surgeon can allow a remote specialist to view a procedure from the OR via WIFI. The XpertEye device optimization and application, designed by and for users, makes it simple for clinicians to keep both hands free while visually communicating with a remote specialist one-on-one or conferencing with multiple residents for live training on a given procedure. Remote experts are also able to share images and screens to further enrich the communication.”

"Teaming with a well-established leading provider of videoconferencing is a great opportunity for us to demonstrate how flexible and easy it is to interface with our solution,” confirmed Guillaume Campion, VP Production director at AMA. “With XpertEye we want to add a new wearable and smart dimension to existing platforms already deployed and well appreciated, and which is why we have partnered with Vidyo," explains Jean-François Denis, AMA’s VP sales.

Vidyo and AMA showcased the smart glasses see what I see solution and its first uses cases during ATA in Minneapolis this week.

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Vidyo Certified by ServiceNow for Customer Engagement Applications

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This week ServiceNow hosts Knowledge 16 in Las Vegas and Vidyo is thrilled to be a part of this year’s conference, find us at booth P26 on the show floor! At the annual conference thousands of leaders from every corner of the enterprise gather to share and discover how to unleash the power of a future fueled by innovative customer service and engagement applications. Vidyo is committed to bringing innovation to the customer engagement settings and thus has completed a certified integration with ServiceNow to enable high quality video, audio and screen share interactions right from ServiceNow environment available in the ServiceNow Store.

Knowledge16-300The certified and integrated solution leverages Vidyo’s flexible software-based platform so ServiceNow customers can fully embed the highest quality visual interactions into any customer and field service application, workflow or endpoint. Available as a cloud service or on premises, Vidyo is affordable to deploy and highly scalable and secure, equipped to meet the needs of ServiceNow customers in retail, telecommunications, government, healthcare, financial services and other industries when quality matters.

ServiceNow customers using the Vidyo integration will enable a customer service agent or field workforce to seamlessly escalate an interaction with a customer (via mobile or web) to a high quality Vidyo-based conference directly from the ServiceNow Connect platform. The agent will see the Vidyo call displayed in the familiar ServiceNow application and will be able to easily manage the video interaction, while also maintaining ServiceNow cases and incidents on Vidyo-based interactions. Key features include:

  • Enable requestors and fulfillers to connect in real time via single click into a HD quality multi-party video collaboration and screen share from within a Ticket, Incident, Case, Work Order or any other ServiceNow form
  • Allow Field Service workers to connect with fulfillers, agents and other entities in real time from their Mobile device or smart glasses (‘See What I See’)
  • Escalate to video and screen share from within ServiceNow Connect via single click
  • Up to 25 participants can be invited to join a call

We look forward to bringing these new capabilities to ServiceNow’s extensive customer base globally. Find Vidyo at Knowledge 16 in Las Vegas May 15-20 at booth P26 or visit the ServiceNow Store for more information on the certified integration of Vidyo.

See Vidyo’s Extensive Reach in Telemedicine at ATA 2016

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The biggest show in telemedicine, American Telemedicine Association’s annual conference ATA 2016, will descend upon Minneapolis May 14-17 and Vidyo’s technology will be displayed in force! From fully customized integrations with medical carts and Electronic Health Record (EHR systems) to new and innovative applications that truly bring healthcare to the home, Vidyo continues to extend its reach into the telemedicine ecosystem and solidify its position as the most pervasive enabling technology in the industry.

Stop by Vidyo’s booth, #1927, to see a sampling of some of the newest telemedicine applications coming to market, or visit any of our 24 partners’ booths across the show floor including:

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  • Advanced ICU Care, booth #709
  • AMA, booth #2036
  • AMD Global Telemedicine, booth #902
  • American Well, booth #2203
  • Avizia, booth #1307
  • Mayo Clinic, booth #2320
  • Mercy Virtual, booth #1607
  • Metro, booth #1617
  • Philips Hospital to Home, booth #1725
  • Revolve Robotics, booth #2447
  • Vitel Net, booth #1603
  • West Corporation, booth #1935
  • Yorktel, booth #1921
  • And many more!

Vidyo-ATA-Passport-160x213Don’t forget to take part in our Passport Program to be entered into a drawing to win a brand new Apple Watch or Samsung Gear S2. Pick up your passport at the Vidyo booth!.

We’d love to see you at ATA, our talented team is available for meetings to discuss how Vidyo can address your telehealth needs. Schedule a meeting here, see you in Minneapolis!

Alibaba DingTalk Picks Vidyo for Enterprise Collaboration in China

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Today Alibaba unveiled a new version of DingTalk, its collaboration platform for Chinese enterprises. Alibaba DingTalk partnered with Vidyo to bring secure, HD quality click-to-connect multipoint video to the platform.  

DingTalkandEitanFirst launched in February 2015 DingTalk is China’s leading enterprise communication platform with a user base of more than 1.5 million companies and 200,000+ new enterprises and teams joining every month! Quality, scalability and customization were essential to Alibaba DingTalk and only Vidyo could deliver on all three of these key criteria.

The new version of DingTalk, integrated with Vidyo, enables new features including:

  • Click-to-connect group video conferences with for 100+ endpoints
  • User friendly design – see up to 5 participants in HD on the mobile app
  • HD quality content sharing
  • Flexible display layouts for multitasking – send messages without losing sight of the video conference!
  • Enhanced security
  • Native support for iOS and Android devices, high performance on wireless networks

Alibaba Dingtalk marks another big win for Vidyo in the Chinese market this year, as we announced our work with Xiaomi in February. Vidyo is expanding its footprint globally and has seen additional traction in financial services and other key industries in Asia. Stay tuned for more to come from Vidyo in 2016!

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Vidyo Supports WebRTC Video Conferencing

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The videoconferencing industry and the road toward WebRTC share some common ground. When using WebRTC beyond two-way, peer-to-peer calls, or in networks with significant quality problems, system architects are encountering the same design issues that the videoconferencing industry has been dealing with for a long time. It is not accidental then that WebRTC solutions designed for multi-point video gravitate towards those offered in videoconferencing, or that videoconferencing companies are adapting their systems to become WebRTC solutions. 

In fact, today Vidyo announced availability of WebRTC-enabled products that enable a plug-in free way to join Vidyo meetings from web browsers. Though we’re not betting our business on WebRTC, we see it as yet another choice Vidyo can offer customers and we think it can be valuable to the market place.

Want to know more about WebRTC and why you should care? Vidyo’s resident WebRTC expert (and Co-Founder and Chief Scientist) Alex Eleftheridias addresses scalability (VP8 and VP9), architecture, endpoint quality and platform provider selection in his latest blog post for BlogGeek.me.

Here’s an excerpt: “One may ask, “why care about VP9, I will just use whatever stock codec my browser has and be done with it.”  The answer is that you do want to care, when quality matters.  Depending on the codec used, and the type of multi-point server architecture deployed, the end user will get a vastly different quality of experience.”

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Figure 4: Endpoint Quality Scale: One ordering of relative quality of different codec and endpoint engine combinations.

Read the full blog post

Lights, Camera, Transaction! Video Banking Initiatives Take Center Stage

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Are you ready to meet your banker, face to face, from your smartphone or tablet? New research co-sponsored by Vidyo and Efma indicates that in the most banks will be implementing video conferencing to interact with customers. Video banking is poised to take center stage in customer engagement strategies across industries but the opportunity for banking is exceptional. 

Net Promoter Scores are a consistent measure of customer engagement crucial to several industries, including banking. Banks strive to balance cost, convenience and customer engagement. Branches tend to be high cost, highly engaging but low convenience. Online banking (without video) is low cost, highly convenient but lacks the personal touch so important to the banking industry. Video, however, strikes a balance: it’s a low cost solution that is convenient and engaging for customers. NPS is a statistic that crosses over both audio and video. In fact, Vidyo financial services customers have reported NPS scores doubling after implementing video banking into their customer engagement strategy!

New study by Vidyo and Efma, a not-for-profit association of 3,300 retail financial services companies in more than 130 countries, brings clarity to the role that video banking plays in the digital transformation of banks. The report also highlights video banking deployments from Barclays Retail Bank and IndusInd, one of the fastest growing next-generation private sector banks in India. See the infographic below for a summary of the findings and read the full research report here.

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#1 Conferencing Provider Selects Vidyo

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Two weeks ago NCR, the #1 ATM provider in the world1, and Vidyo announced a global OEM agreement. Today I am pleased to announce a strategic partnership with West, the #1 audio conferencing provider in the world. West has integrated the VidyoWorksTM platform into the InterCall® product portfolio from West’s Unified Communications Services and various West vertical application offerings, now generally available. 

West Unified Communications Services offers a full UC portfolio and resells 3rd party offerings, but wanted to upgrade Unified Meeting 5 (UM5), its own branded web conferencing service. As the world’s largest conferencing and collaboration provider, the company needed a video solution that was not only extremely scalable but high performance, HD quality and interoperable with third party systems.

The integrated InterCall UM5 product portfolio combined with Vidyo capabilities provides:

  • Best-in-class video performance and reliability over public networks
  • Support for HD video capable devices
  • Massively scalable video conferencing
  • Leverage existing video or teleconferencing systems by connecting boardrooms to desktops
  • Enterprise network optimization with optional on-premises media server extensions

West delivered 27 billion minutes of audio conferencing usage with 737 million participants last year and the company counts among their customers:

  • 10 of the top 10 Healthcare Companies
  • 9 of the 10 Top Financial Institutions
  •  9 of the top 10 Manufacturers.

West has tremendous global reach and an exceptional market opportunity and we are excited by the early customer response to UM5 and look forward to ongoing collaboration with West.

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NCR and Vidyo: Collaborating to Bring Video to the Banking Sector

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At NCR we understand that the way people bank is changing, and that’s why we’re working with Vidyo to enhance our personal, intimate digital banking experience. Retail banks are under pressure to change, driven by regulatory issues and disruptions to traditional revenue streams. However, they need to continue offering personal experiences with their customers and members. That’s why we created NCR Interactive Teller.

In an era when banks and credit unions face disruptive competitors that want to eliminate personal interaction with consumers, Interactive Teller connects people and empowers face-to-face transactions through technology rather than replacing them. In small communities, where smaller deposit bases and lighter traffic are forcing branch closures and creating a challenge for customer service, banks are turning to NCR Interactive Teller in order to continue giving their local customers personal service. In both rural and urban locations, banks are applying technology to add additional distribution and retail locations in order to get closer to where their customers live, work and socialize. This technology makes banking better for consumers by increasing hours of service and access to the bank.

Through our strategic relationship and global OEM agreement, NCR is leveraging Vidyo’s technology to make this face-to-face, human-to-human contact even better in NCR Interactive Teller and other sales and service products.

ncr-Global-Reach300The main reason we selected Vidyo as a preferred partner for NCR Interactive Teller and our other services and products was, first and foremost, security. Security is essential when dealing with banking transactions and NCR provides 99 million ATM transactions every day!

The second reason was scale – we wanted something that would work in a scalable environment; that could be deployed in the small community banks up to our largest customers. Vidyo’s software-based platform provided this and it works across different levels of bandwidths. With the growth of banking on personal devices we wanted to ensure the customer had a high quality video experience and we wanted to be able to do that in such a way that we didn’t have to always control video bandwidth. Vidyo’s adaptive technology provided this capability.

Another reason Vidyo stood out from the pack was the company’s investment in forward thinking IP.  As we’re looking to create and build upon a base of video technology to create new and innovative solutions we wanted to make sure that we’re working with a company that can and will innovate with us.

NCR-Video-Enabled-Transactions300Video banking has been a growing market for NCR over the past couple of years and it has been more successful than we could have ever imagined! As one of the world’s largest ATM providers, we believe it’s going to be a great business for NCR with a lot of potential and look forward to partnering and growing with Vidyo.

Vidyo in the Cloud!

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More and more of our collaboration today is across teams that span geographical and organizational boundaries. A lot of this collaboration is still conducted over email or various chat applications. However, these tools lack the personal touch and generally fail to convey the emotional content which is so very important in developing relationships and quickly converging towards effective decisions and business outcomes. High quality video conferencing-based collaboration provides a significant opportunity to bring the human touch back to team collaboration. To date organizations had to either rely on very expensive room based dedicated systems for high end collaboration or had to rely on cloud based lower quality services. The cloud based collaboration services also fail to optimize bandwidth and connectivity between enterprise campus sites and the internet. Vidyo is changing this, delivering high end collaboration via a cloud-based service. 

Bandwidth-Button300Vidyo is now bringing up to 4K resolution video collaboration service to the cloud with support for hybrid architecture which optimizes on-campus and campus to cloud connectivity. Enterprise customers can now use Vidyo’s cloud based service to replace standalone video conferencing hardware, web conferencing solutions and audio conferencing services with a single high quality subscription solution.

Current enterprises end up spending up to $100+/employee/month in licensing, infrastructure and IT support headcount for standalone solutions from multiple vendors to support their real time collaboration needs. With Hosted VidyoConferencing, enterprises have now the ability to get better service at a fraction of today’s spend and benefit from a global managed service.

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Today Vidyo also announced a developer-focused Platform as a Service (PaaS) offering. With Vidyo PaaS we’ve simplified our APIs to provide a platform for developers to build their own custom applications without sacrificing quality, scalability or security. Stay tuned for more on Vidyo PaaS, coming this summer.

weebutt150All Vidyo offerings – on-prem, Hosted VidyoConferening and Vidyo PaaS include native support for WebRTC and are VP8 and VP9 ready.

We are excited to launch Hosted VIdyoConferencing service for our customers, available now. It enables us to deliver the high quality visual collaboration experience and reliability that Vidyo is known for combined with the ease that cloud services deliver.

Learn more about Hosted VidyoConferencing visit our website or contact a Vidyo reseller. For more on Vidyo PaaS click here.