#1 Conferencing Provider Selects Vidyo

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Two weeks ago NCR, the #1 ATM provider in the world1, and Vidyo announced a global OEM agreement. Today I am pleased to announce a strategic partnership with West, the #1 audio conferencing provider in the world. West has integrated the VidyoWorksTM platform into the InterCall® product portfolio from West’s Unified Communications Services and various West vertical application offerings, now generally available. 

West Unified Communications Services offers a full UC portfolio and resells 3rd party offerings, but wanted to upgrade Unified Meeting 5 (UM5), its own branded web conferencing service. As the world’s largest conferencing and collaboration provider, the company needed a video solution that was not only extremely scalable but high performance, HD quality and interoperable with third party systems.

The integrated InterCall UM5 product portfolio combined with Vidyo capabilities provides:

  • Best-in-class video performance and reliability over public networks
  • Support for HD video capable devices
  • Massively scalable video conferencing
  • Leverage existing video or teleconferencing systems by connecting boardrooms to desktops
  • Enterprise network optimization with optional on-premises media server extensions

West delivered 27 billion minutes of audio conferencing usage with 737 million participants last year and the company counts among their customers:

  • 10 of the top 10 Healthcare Companies
  • 9 of the 10 Top Financial Institutions
  •  9 of the top 10 Manufacturers.

West has tremendous global reach and an exceptional market opportunity and we are excited by the early customer response to UM5 and look forward to ongoing collaboration with West.

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NCR and Vidyo: Collaborating to Bring Video to the Banking Sector

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At NCR we understand that the way people bank is changing, and that’s why we’re working with Vidyo to enhance our personal, intimate digital banking experience. Retail banks are under pressure to change, driven by regulatory issues and disruptions to traditional revenue streams. However, they need to continue offering personal experiences with their customers and members. That’s why we created NCR Interactive Teller.

In an era when banks and credit unions face disruptive competitors that want to eliminate personal interaction with consumers, Interactive Teller connects people and empowers face-to-face transactions through technology rather than replacing them. In small communities, where smaller deposit bases and lighter traffic are forcing branch closures and creating a challenge for customer service, banks are turning to NCR Interactive Teller in order to continue giving their local customers personal service. In both rural and urban locations, banks are applying technology to add additional distribution and retail locations in order to get closer to where their customers live, work and socialize. This technology makes banking better for consumers by increasing hours of service and access to the bank.

Through our strategic relationship and global OEM agreement, NCR is leveraging Vidyo’s technology to make this face-to-face, human-to-human contact even better in NCR Interactive Teller and other sales and service products.

ncr-Global-Reach300The main reason we selected Vidyo as a preferred partner for NCR Interactive Teller and our other services and products was, first and foremost, security. Security is essential when dealing with banking transactions and NCR provides 99 million ATM transactions every day!

The second reason was scale – we wanted something that would work in a scalable environment; that could be deployed in the small community banks up to our largest customers. Vidyo’s software-based platform provided this and it works across different levels of bandwidths. With the growth of banking on personal devices we wanted to ensure the customer had a high quality video experience and we wanted to be able to do that in such a way that we didn’t have to always control video bandwidth. Vidyo’s adaptive technology provided this capability.

Another reason Vidyo stood out from the pack was the company’s investment in forward thinking IP.  As we’re looking to create and build upon a base of video technology to create new and innovative solutions we wanted to make sure that we’re working with a company that can and will innovate with us.

NCR-Video-Enabled-Transactions300Video banking has been a growing market for NCR over the past couple of years and it has been more successful than we could have ever imagined! As one of the world’s largest ATM providers, we believe it’s going to be a great business for NCR with a lot of potential and look forward to partnering and growing with Vidyo.

Vidyo in the Cloud!

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More and more of our collaboration today is across teams that span geographical and organizational boundaries. A lot of this collaboration is still conducted over email or various chat applications. However, these tools lack the personal touch and generally fail to convey the emotional content which is so very important in developing relationships and quickly converging towards effective decisions and business outcomes. High quality video conferencing-based collaboration provides a significant opportunity to bring the human touch back to team collaboration. To date organizations had to either rely on very expensive room based dedicated systems for high end collaboration or had to rely on cloud based lower quality services. The cloud based collaboration services also fail to optimize bandwidth and connectivity between enterprise campus sites and the internet. Vidyo is changing this, delivering high end collaboration via a cloud-based service. 

Bandwidth-Button300Vidyo is now bringing up to 4K resolution video collaboration service to the cloud with support for hybrid architecture which optimizes on-campus and campus to cloud connectivity. Enterprise customers can now use Vidyo’s cloud based service to replace standalone video conferencing hardware, web conferencing solutions and audio conferencing services with a single high quality subscription solution.

Current enterprises end up spending up to $100+/employee/month in licensing, infrastructure and IT support headcount for standalone solutions from multiple vendors to support their real time collaboration needs. With Hosted VidyoConferencing, enterprises have now the ability to get better service at a fraction of today’s spend and benefit from a global managed service.

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Today Vidyo also announced a developer-focused Platform as a Service (PaaS) offering. With Vidyo PaaS we’ve simplified our APIs to provide a platform for developers to build their own custom applications without sacrificing quality, scalability or security. Stay tuned for more on Vidyo PaaS, coming this summer.

weebutt150All Vidyo offerings – on-prem, Hosted VidyoConferening and Vidyo PaaS include native support for WebRTC and are VP8 and VP9 ready.

We are excited to launch Hosted VIdyoConferencing service for our customers, available now. It enables us to deliver the high quality visual collaboration experience and reliability that Vidyo is known for combined with the ease that cloud services deliver.

Learn more about Hosted VidyoConferencing visit our website or contact a Vidyo reseller. For more on Vidyo PaaS click here.

Connect with Vidyo at Enterprise Connect!

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It’s that time of year again, Enterprise Connect is around the corner  (March 7-10) and Vidyo will have a strong showing both on the show floor (Booth #921) and with a world-class lineup of Vidyo panelists and guest speakers! Here’s a quick look on where you’ll find Vidyo at #EC16, mark your calendars and don’t hesitate to reach out to us  if you’d like to schedule a meeting or demo with our press or sales team!

Stop by booth #921!

The Vidyo booth is the one-stop-shop to see live demos of the latest Vidyo technology. We’ll be showcasing never before seen user interfaces and product offerings, including our finalist bid for Best of Enterprise Connect 2016.

Come say hi to the friendly Vidyo staff, we’d love to show you why we believe quality matters when it comes to video communication and collaboration!

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Speakers and Panel Discussions

Vidyo has a great line-up of speakers at this year’s enterprise connect. Don’t miss these sessions:

webrtc92Monday, March 7th (3:15-4:00): WebRTC And Where It’s Really Heading
Join Vidyo Chief Scientist and Co-Founder Alex Eleftheriadis and other panelists to discuss the current state and future of WebRTC in the UC market.
Location: Osceola B

build92Tuesday, March 8th (9:15-10:00): Enterprise Summit: How Should You Prepare for the Next Wave?
Earlier this year Bloomberg deployed Vidyo to its global workforce. We’re happy to welcome Jeff Fairbanks, head of Global AV at Bloomberg, to Enterprise Connect! In this session Jeff and other industry experts will discuss decision- making and implementation strategies for delivering enterprise communications at scale.
Location: Osceola C

three93Tuesday, March 8th (1:30-2:15 PM): The Collaboration Space of the Future
Do intelligent cameras, microphones, and sketch pads pique your interest? Do you want to know how the newest technology and devices are bringing collaboration beyond the conference room? Then join Nic Reid, Vidyo’s SVP of Product Management, to see the industry’s latest technologies and trends for to build your collaboration space!
Location: Sun B

api92Tuesday, March 8th (2:45-4:00): The API Ecosystem: Getting What You Need
Nic Reid will also be joining a panel of speakers from Twilio, Microsoft, Cisco, GENBAND and more to discuss who’s who in the communications API ecosystem, integration strategies and best practices.
Location: Osceola B

bloom93Tuesday, March 8th (4:30-5:15): How Bloomberg Built and Deployed their High Quality, "One-Click" Video Collaboration System
Jeff Fairbanks will share lessons learned from building and deploying the company’s global video infrastructure, "Nexi," based on Vidyo technology. Jeff will address Bloomberg’s goals, adoption campaign, partnership strategy, and the benefits and obstacles associated with building and deploying a fully customized video collaboration system.
Location: Sun C

Partner Shout-out

Our partners are unbeatable. Stop by their booths to see how they can help you leverage Vidyo technology to meet your needs!  

  • GENBAND Booth #1821
  • Mitel Booth #2001
  • Fuze Booth #735
  • Genesys Booth #609
  • Interactive Intelligence Booth #913
  • Logitech #629
  • NEC #1021
  • Yorktel #529

We’re happy to be a part of this year’s Enterprise Connect and we can’t wait to spend our time there with some of the most informed and enthusiastic communications aficionados in the industry! See you next week!

Xiaomi Loads Vidyo Technology on New Mi5 Flagship Phone

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Yesterday at Mobile World Congress Xiaomi, the biggest disruptor in smartphone market in the last several years, unveiled its new flagship phone – the Mi5. As part of his presentation, Hugo Barra, Head of International at Xiaomi and former Head of Product Management for Android at Google, unveiled a brand new app, Mi Video Call. Xiaomi CEO Lei Jun announced the same in Beijing.

Mi Video Call delivers a completely free high quality multipoint video conferencing application for consumers and is built on Vidyo’s technology. Mi Video Call makes it easy for users to instantly connect with colleagues, family or friends simultaneously on virtually any smartphone and Internet network in a videoconference, in addition to text messages and voice calls.

Mi Video Call will be preloaded onto the brand new Mi5 and is available for immediate download on Android and iOS devices.

Here’s a video of Mi Video Call in action:

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Vidyo Supports Disaster Relief Efforts In India

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When disasters hit, coordinating the logistics of on-site aid isn’t always a feasible task. Communications are often impaired making it next to impossible to effectively communicate with relief teams. With the help of communication technologies, the nature of emergency and disaster response is changing and video communication, in particular, has shown to play an increasingly important role in these efforts.

Earlier this winter Chennai, a city in eastern India, had record-setting rainfall and was hit with the worst flooding of the last 100 years.  Chennai was nearly underwater. The community was limited access to basic supplies like milk, water and vegetables. Apart from the basic necessities, fuel supplies and travel were also greatly affected, making it difficult for relief efforts to supply adequate medical care.

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Disaster relief campsite in Chennai with Vidyo-powered telemedicine

To help victims without means of travel and in need of medical consultation, Vidyo provided CURA with access to videoconferencing they could use to provide physician services remotely. Doctors were able to conduct interactive, HD quality appointments, despite variable Internet connections and low bandwidth, using Vidyo’s patented technology. Over the course of a month more than 100 stranded flood victims were able to consult with doctors and nurses to get the care they so desperately needed.

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Doctor consulting with victims at a disaster relief camp in Chennai

The ability to leverage video communications for disaster relief can be truly transformative. We wish the community of Chennai a swift recovery.

For more information on Vidyo in India, read this blog post.

Optimizing Enterprise Collaboration

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Vidyo was founded with the idea that high quality, large scale video communication should be flexible, resilient and affordable. From day one, we have sought to be innovators, disrupting the traditional model of video conferencing and establishing, what has now become the industry standard software-based video conferencing model. We’ve registered more than 100 patents worldwide and our team is constantly pushing to bring our customers the best experience possible.

Today Vidyo announced new key innovations to the VidyoWorksTM infrastructure and platform. These unmatched innovations are designed to better help IT organizations meet the demands of the ever-changing IT landscape. From the rise of remote workers, to heightened security demands to tightening of budgets, IT organizations are looking for technology that will not only meet their immediate needs but prove to be a valuable long-term investment.

Vidyo’s infrastructure innovations improve upon our market-leading platform. Not only do these innovations provide improved manageability, interoperability and security, these innovations make the software-based VidyoWorks platform an even higher performance platform, enabling IT organizations to extend the value of their investment. Key innovations include:

  • 50% reduction of resource requirements without sacrificing performance
  • Improved security to meet the high demands of financial services, government, healthcare
  • Unmatched bandwidth optimization and video quality via the cascading architecture
  • Eliminates the need for a Session Border Controller (SBC) or SIP-aware firewall
  • Easy system management with new administrative UIs
  • WebRTC support, including support for VP9 and simplified interoperability

Arguably, the most valuable information we obtained during this process is the feedback we received from our customers. Their partnerships and input helped Vidyo take a very strong product and platform to the next level, helping us to continuously innovate, making it even better suited to support the enterprise.

Bloomberg Deploys Nexi Powered by Vidyo

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Building and deploying Bloomberg’s all-new global communications platform spurred a truly remarkable partnership between Vidyo and Bloomberg and being a part of this deployment has been a highlight for me as CEO. We were fortunate to work with Bloomberg’s visionary team, who challenged and pushed Vidyo to new heights. All the hard work paid off when Bloomberg flawlessly deployed Nexi globally to more than 17,000 employees located in 150+ locations in 73 countries in only 60 hours!

Bloomberg required a global, customized, high quality, scalable, solution that could easily bring people in from outside the corporate firewall. Simplicity was key. With Nexi it only takes a single click to connect Bloomberg employees and external participants!

Vidyo partnered with Bloomberg to create a fully customized, unique solution that preserved the look and feel of the Bloomberg brand and we see the requirement for customization  becoming an increasingly important differentiator for us with other customers as well. The VidyoWorksTM APIs lets Bloomberg and other companies build their own custom solution or add Vidyo to existing applications. At Vidyo, we do not believe in a “one size fits all” approach to collaboration and our flexible, powerful platform is the clear choice when customization is desired.

Nexi has taken off at Bloomberg. In the first three months of the deployment Nexi users have logged more than 25 million video conferencing minutes!  Those 25 million minutes were comprised of 600,000+ video calls that were 15 minutes or longer with a minimum 3 participants. And the best part? Bloomberg does not need a dedicated video conferencing support staff  – all  Nexi calls  are initiated by individual users, on a desktop, smartphone or in one of Bloomberg’s 850 conference rooms around the world.

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The speed and strength of this deployment is a testament to the standard of excellence, detail and precision that Bloomberg sets for itself and demands from its partners, like Vidyo. They are an innovative, visionary, exemplary organization, not only in their business but in how they work.

Bloomberg has truly redefined what it means to be a partner – the hard work from their team and ours has not only delivered a great result to Bloomberg, it has helped us build a stronger, better platform, for all of our customers.  We look forward to our continued partnership with Bloomberg to help deliver on their vision.

Vidyo Positioned a Visionary in Gartner Magic Quadrant for Web Conferencing

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Today we shared news that Gartner positioned Vidyo as a “Visionary” in the Magic Quadrant for Web Conferencing. We are thrilled that Gartner moved us from the Niche Players Quadrant deep into the Visionary Quadrant. This comes on the heels of another key industry report, the Aragon Globe Report on Web and Video Conferencing, where we were named a “Leader”. And earlier this year Vidyo was also positioned as a “Leader” in the Gartner Magic Quadrant for Group Video Systems. We are very honored to be recognized by these well-respected research organizations.

These reports underscore an emerging trend, the convergence of web and video conferencing. The value and demand for a single unified communications platform, that can deliver both the virtues of web conferencing and the quality and scalability of our video conferencing solutions, have prompted many customers to replace their web conferencing with a stand-alone Vidyo solution.

The VidyoWorksTM platform delivers presence, directory and ad-hoc video calling in addition to web conferencing and webinar features, such as click-to-connect, which can simplify ease of use. The Vidyo platform allows customers to address multiple use cases with a single investment.

The VidyoWorks platform to address the evolving requirements of the conferencing market and we firmly believe that offering the highest quality, most scalable and error resilient platform will continue to set Vidyo apart in the future as the web conferencing and video conferencing markets converge.

We see Vidyo’s inclusion in these reports as strong indicators of our continued momentum in the marketplace and we don’t plan to slow down anytime soon!

Vidyo Apps are Alive and Well in the Apple App Store and Everywhere Else

You know the saying “A falsehood can travel around the world before the truth gets its boots on”? Well, apparently it applies to trademark infringement as well…

On Tuesday a company posted an app on the Apple® App Store® to record iPhone® screens without jailbreaking, which it called “Vidyo!” (even though we have been using the Vidyo® brand for more than 8 years). This is not our app, and we immediately contacted both Apple and the company to demand that the app be taken down, since we have rights around the world to the “Vidyo” mark including under US registration.

By Thursday the company had apologized to us and acknowledged that they “had no intention to confuse users or infringe any copyright or trademarks” and that they “simply chose Vidyo as a fun and catchy name.” They committed to immediately change the name, but before they could, Apple had already pulled the app for unrelated reasons. Problem solved, right?

Wrong – because media outlets had already posted about this new app shortly after it was launched, and then posted about its removal with confusing headlines like “Vidyo pulled from App Store”, compounding many false associations in the market and on social media.

We would like to set the record straight – the app misleadingly named “Vidyo!” which was briefly posted in the Apple App Store by Innovative Developers this last week has nothing to do with Vidyo, Inc., or our market-leading video collaboration platform and APIs, and the company had absolutely no rights to use our Vidyo® brand. VidyoMobileTM and all our other Vidyo apps which are transforming telehealth, customer engagement and enterprise communications are alive and well on the Apple App Store, the Google PlayTM Store, from our worldwide partner network and everywhere else fine software can be found.