Customer Engagement for the 21st Century

Billions of smart phones, ubiquitous Internet connectivity and growing consumer demand for quality, convenience and efficiency are driving forces behind the move by organizations large and small to integrate video communication into their customer engagement channels. The VidyoWorksTM software-based platform makes it easy for companies of any size to embed secure, reliable HD quality video chat capabilities into web portals, contact centers and customer service workflows.

What’s more, adding interactive video communications to your customer service and sales organizations can foster more personal customer interactions that build brand loyalty, create upsell opportunities and foster closer relationships with your customers. Check out the infographic below for more on how video-enabled customer engagement can add value to your business!


Vidyo’s Leadership in Healthcare and Financial Services Recognized by Frost & Sullivan

Frost and Sullivan AwardIn a sign of Vidyo’s increasing footprint and influence, Frost & Sullivan announced that Vidyo was selected as the winner of the 2015 North American Customer Value Leadership Award for its critical role in eliminating barriers to the mass adoption of video conferencing solutions in the North American healthcare and financial services markets. The VidyoWorksTM platform allows organizations like healthcare providers and financial institutions, system integrators, and software developers to video-enable applications and workflows.

“Vidyo has consistently focused on the core principles of simplicity and reliability to address the growing demand for more user-friendly video collaboration,” said Frost & Sullivan Industry Director Roopam Jain. “As a result, it has successfully disrupted the market and seen strong adoption for both B2B as well as emerging B2C applications in healthcare and financial services.” Healthcare Engagement

In healthcare Vidyo’s solution delivers HD video conferencing into the home, expanding patient access across diverse care settings for better patient outcomes. In banking, Vidyo enables financial institutions to conduct secure click-to-connect HD video meetings between customers and service representatives, branch managers and portfolio executives on mobile devices and desktops. Examples of Vidyo’s traction in healthcare include Mercy Safewatch and American Well. IndusInd Bank is a prime example of Vidyo’s mobile banking capabilities.

Over Shoulder of Woman In Kitchen Using Laptop - Online Chat with Nurse or Doctor on Screen.“Vidyo has effectively leveraged its expertise in video solutions to reposition video communications from an endpoint solution to an integral part of the workflows in healthcare and banking,” noted Jain. “It has truly enhanced customer value through innovation and sound execution, making it a worthy recipient of Frost & Sullivan’s Award.”

Vidyo is proud to receive this prestigious honor and looks forward to continuing success and recognition in all markets where visual communications can benefit business outcomes.

Learn more on Frost & Sullivan’s Best Practices Awards and read the full award brief here.



Amnon Gavish, Senior Vice President of Vertical Solutions, recently accepted the award on behalf of Vidyo at the Frost & Sullivan Awards Gala in Boston, MA.

#VidyoToolbox: Vidyo Infrastructure 100% Virtualized

Vidyo Interface Vidyo is the leader in virtualized video communications infrastructure. In 2012 we started by virtualizing the VidyoRouterTM, a highly efficient and scalable virtualized media server. In 2013 we added virtualization support for VidyoPortalTM to provide highly scalable call control and management. Last year our focus shifted to virtualizing our interoperability servers, delivering virtual editions of our transcoding and interoperability servers for third party H.323, SIP, Microsoft Lync, and WebRTC. We are excited to announce that we have now extended virtualization support to the final product in our infrastructure portfolio: VidyoReplayTM.  This means all Vidyo infrastructure components are now available and fully supported as virtual appliances. The VidyoReplay VE (virtual edition) delivers all of the same features available in the appliance version of VidyoReplay but in a more flexible virtual appliance form factor. Like the appliance version, VidyoReplay VE can be clustered to scale recording capacity for any sized deployment. VidyoReplay Virtualization In addition to adding virtualization support for VidyoReplay, we have made updates recently to all of our VE products. This includes:

  • VidyoGateway VE and VidyoReplay now automatically detect allocated resources and adjust capacity to fit. This allows you to manage your VM resources more efficiently and optimize your Vidyo deployment specific to your organization’s needs.
  • Virtual editions of Vidyo infrastructure can now be run co-resident with other applications allowing you to utilize CPU resources even more efficiently.
  • The resource allocation and reservation figures have been optimized on most products delivering more capacity per vCPU resource, which is particularly useful when your VMWare environment is limited to 8vCPU virtual machines.

Virtualization doesn’t stop with the data center. Organizations that have chosen to deploy VDI on the desktop no longer have to sacrifice video quality or forgo real-time collaboration in their VDI environment. In the summer of 2014, Vidyo also released VidyoDesktop VE, providing support for Citrix XenApp or XenDesktop. Check out our white paper on virtualization for more information on Vidyo’s virtualized infrastructure and desktop solutions, You can also get more details about the virtual editions from each of the product datasheets or admin guides.

Customer Engagement and Video Conferencing on Wearables at Enterprise Connect 2015


Vidyo will attend Enterprise Connect in Orlando, Florida March 16-19 with a focus on video enabled customer engagement solutions for more personal online customer interactions that build brand loyalty and create upsell opportunities across various industries. eCommerce has become a double edged sword for enterprise. On one hand, it provides customers with the convenience they demand for any time, anywhere access to the enterprise’s offerings. On the other hand, eCommerce has turned the enterprise into a faceless web presence that breaks the personal relationship with the customer which is vital to brand loyalty.

With Vidyo enabled customer engagement, enterprises get the best of both worlds with the combination of the convenience and exposure of online service and high touch personalized customer care that is rooted in rich, personal video interactions on any network, with any device.

The VidyoWorks™ platform is a clear choice for high-touch customer service and enables companies to embed visual communications into the web portals or existing contact center infrastructure of financial services, healthcare, and retail organizations to become an integrated component of workflow or business processes. In fact, some of the world’s leading banks have selected VidyoWorks to power their mobile and desktop-based banking services for secure HD video meetings between customers and service reps, branch managers and portfolio executives.

Enterprise Connect 2015 Logo

During Enterprise Connect, Vidyo will demonstrate its customer engagement reference design and several customer engagement applications built upon the VidyoWorks platform in addition to a host of other visual enablement use cases. Visit the Vidyo Booth, #621, to experience the following demos:

    • Field Service Smart Glasses Demo with Vuzix
    • Vidyo Enabled vGreet Kiosk
    • American Well Direct to Patient Care on Desktop and Mobile
    • Vidyo’s Contact Center Reference Design
    • 4K Conference with VidyoRoom
    • VidyoConferencing Universal Meeting Demo

Vidyo executives will also be featured in a series of panels and speaking engagements throughout the conference! Be sure to mark your calendars for the following sessions:

    • Tuesday March 17, 12:30 PM: Revolutionize work flow and brand loyalty with Vidyo-enabled customer engagement, Theater Session with Joan Vandermate, VP Marketing, Vidyo (Showfloor)
    • Wednesday March 18, 8:00 AM: Video Everywhere: What Happens to Your Workflow? Panel Session with Ofer Shapiro, Co-Founder and Vice Chairman, Vidyo (Room Sun C)

VidyoWorks enables dozens of applications across the enterprise with adaptability and scale, leveraging new devices and endpoints as they emerge. One recent example is VidyoWorks on smart glasses, which was selected as a finalist for the Best of Enterprise Connect award.

Smart Glasses Application Field Service

The implementation of VidyoWorks APIs on smart glasses enables amazing see-what-I-see and augmented reality applications with the promise of advancing enterprise communications across industries. Applications range from remote expert assisted field service, surgical tele-mentoring, first responders for telestroke, real-time virtual real estate tours, retail product demonstrations, law enforcement and military missions. Vuzix is the first smart glasses maker to feature this solution on its enterprise-grade Vuzix M100 smart glasses.

Smart Glasses Application Healthcare

For more information please visit the Vidyo booth during Enterprise Connect 2015 (Booth #621), March 16-19 in Orlando, Florida or contact if you’d like to schedule a briefing. See you at Enterprise Connect!




Samsung Galaxy S6 and VidyoMobile Enable Video Conferencing for the Enterprise

Samsung Galaxy Shot

The All New Samsung Galaxy 6 Edge

Today Samsung announced the Galaxy S6 and Galaxy S6 Edge smartphones at Mobile World Congress in Barcelona, two amazing devices for videoconferencing! The Galaxy S6 phones feature a 5.1-inch Quad HD (QHD) Super AMOLED screen offering users the highest pixel density of 577ppi and enhanced outdoor visibility with a brighter display (600cd/mm) and a powerful camera for an unmatched user experience.

We’re pleased to announce that VidyoMobile on the Galaxy S6 enables the first QHD video conference on a smart phone. VidyoMobile was selected as a preferred app in the Samsung Galaxy App store and Vidyo was selected to demonstrate VidyoMobile and Samsung Flow in Samsung’s booth at Mobile World Congress. Samsung will ship the Galaxy S6 later in April and VidyoMobile will be featured in the Galaxy App store beginning later this month.

Vidyo and Samsung

Vidyo’s Sam Waicberg with Samsung’s David Eun, Executive Vice President and Head, Open Innovation Center, and Tim Baxter, President and COO of Samsung Electronics America

Vidyo will be demonstrating integration with Flow, a Samsung technology for seamless transition of applications and data across devices in the Samsung booth during Mobile World Congress. To see a demonstration of a live videoconference using VidyoMobile being passed seamlessly from a Samsung smartphone to a Samsung tablet using Flow, visit Hall 8.1 March 2-5, or visit our YouTube ChannelContact us to learn more about VidyoMobile.

VidyoMobile leverages the innovative features of the Galaxy S6 to bring the highest quality video conferencing experience to users in the home, office, or on- the-go. As a leader in the global smartphone market, Samsung will give millions of users an easy, high performance means of connecting to Vidyo’s industry-leading visual collaboration platform and we are pleased to partner with them to address our customers needs in the healthcare, financial services and government markets.

Samsung has tremendous visibility at the show and it’s great to partner with one of the hottest companies at the world’s largest mobile show. If you’re at Mobile World Congress come see us in Samsung’s booth in Hall 8.1 where you’ll find us along side Samsung Partners SAP, Salesforce, FireEye and others.

Samsung Flags

Samsung Flags outside the Convention Center


Vidyo Mobile at the Samsung Booth


Convention Attendees Watching a Vidyo Demo at the Samsung Booth


What’s Next for Vidyo? Follow us on LinkedIn, Facebook and Twitter for real-time updates!



Sam Waicberg is Senior Vice President of Strategic Accounts

DISA Announces Global Video Service (GVS) FOC


Recently, the Defense Information Systems Agency (DISA) announced that their Global Video Service (GVS) – based upon technology provided by Vidyo – has reached Full Operational Capability (FOC).  This milestone is the culmination of a process that began in 2012 when Vidyo first received Joint Interoperability Test Command (JITC) certification for its video conferencing portfolio tailored to the needs of the Department of Defense (DoD).  Since that time, DISA has built a customized solution on top of the VidyoWorksTM platform.  In June of 2014, DISA announced Initial Operational Capability (IOC) for GVS, taking the first step to move DoD enterprise Video Teleconferencing Capabilities (VTC) from the Defense Information Systems Network (DISN) Video Services – Global (DVS-G) ISDN services to GVS’ IP services. The GVS solution is now installed and operational in some of DISA’s Defense Enterprise Computing Centers (DECCs) and has the capacity to scale to support nearly half a billion conferencing minutes a year.

US Pentagon at sunset

The GVS foundation and backbone is Vidyo’s H.264 SVC, JTIC-certified software solution. GVS allows the end-user to reliably connect, collaborate and make decisions with secure HD video on existing devices (conference room, PC and MAC) over any general purpose IP network (LAN/WAN, 3G/4G, radio, satellite). Support for Android and iOS devices is currently being piloted and is expected to be added in 2015. GVS integrates with existing standards based H.323 and SIP based systems and is available on both NIPR and SIPR networks.

DISA’s GVS service includes:

  • Seamless interoperability between desktop, room systems, H.323 and SIP-based endpoints
  • Single-click to connect conference initiations
  • Multi-point content sharing
  • Local layout controls and active speaker
  • PIN codes for secure conferences


Joan Vandermate
Joan is Vice President of Marketing at Vidyo. She has more than 20 years of experience leading marketing, product management, sales and business development teams.



The products and features described herein remain in varying stages of development and will be offered on a when-and-if available basis. The product descriptions are provided for information only and are subject to change without notice, and are provided without warranty of any kind, express or implied. Vidyo reserves the right to modify future product plans at any time.

Vidyo’s Next Phase of Growth, Led by Eran Westman

Eran + Ofer

2014 was a milestone year for Vidyo and our industry. The video conferencing market is in the process of reinventing itself, spurred by cloud strategies and new applications driving innovation across many industries.

Reflecting on the past ten years since I founded Vidyo, I could not be more proud of what our team has accomplished. We had some skeptics in the beginning – but Vidyo’s vision of delivering a high-quality, affordable, scalable video conferencing experience over the Internet was soon realized and some of the world’s largest and most respected companies adopted our novel approach and deployed our products. Creating the first generation IP based video communication tools and innovating a completely new architecture based on scalable video coding, Vidyo has delivered the world’s most advanced visual communications platform in the industry. It was a true blessing to see how we helped improved the way people receive healthcare, collaborate or spend their leisure hours.

Vidyo has achieved a lot since we began our journey in 2005. In 2010 we were recognized by Intel for our unmatched multi-point video conferencing capabilities on mobile devices and later that year the Wall Street Journal took notice when Vidyo was awarded the WSJ Technology Innovation Award for disrupting Internet video conferencing. And in 2013, we were selected by the World Economic Forum as a Technology Pioneer for our platform’s potential to transform the way businesses and society work.

This transformation is well under way. Today we’re enabling a new wave of game changing visual communications applications in the healthcare, financial services, government and enterprise industries. Alaska Native Tribal Health Consortium, for example, has integrated our platform to provide Alaska’s most remote residents access to on-demand, high quality and affordable care over any Internet connection, dramatically changing the delivery of care in rural Alaska. To see our platform deployed by Google, Nintendo, Philips, Ricoh, Hitachi, Swisscom and so many others was very gratifying and underscores the value these industry leaders recognize in visual enablement overall and our solution specifically.


As Vidyo starts on the next phase of its growth journey, it gives me great pleasure to welcome Eran Westman into the role of CEO and to be nominated as Vidyo’s Vice Chairman of the Board.

Vidyo’s growth will continue, as visual enablement becomes an indispensible asset to businesses across a variety of markets. With more than 20 years of business leadership experience and demonstrated success in guiding organizations to the next level of growth, Eran is the right person to shepherd the Vidyo team through this exciting next chapter. Since joining Vidyo a year ago he has led sales and support efforts worldwide and brought a strong focus and leadership to that organization. It is with complete confidence that I pass the CEO torch on to him.

I am thrilled to have Eran at the helm of Vidyo, laser-focused on the company’s mission to deliver HD-quality, multipoint video communications within reach of anyone using any application on any device. He has the experience and vision necessary to take Vidyo to the next level. We are grateful to our partners and customers that have joined us on this journey, and it is just beginning, the possibilities are endless.

Ofer Shapiro
Ofer Shapiro is co-founder of Vidyo, serving as Vice Chairman of the Vidyo Board. Ofer has been an innovative force at the heart of major architectural transformations in the video conferencing industry since 1996


Vidyo Top VaaS Enabler as Ricoh Cloud Usage Surpasses 70 Million Minutes

Ricoh Video Conference

Vidyo partner Ricoh, a global provider of Unified Communications (UC) services, is one of more than 50 service providers that use the VidyoWorks™ platform for visual enablement to support its Video as a Service (VaaS) solutions.  Market response to Ricoh’s UC solution has been extremely positive, with more than 70 million minutes of video conferencing in 2014.

Ricoh’s portfolio portfolio of award-winning UC solutions for the “huddle concept” include innovative form factors like the Ricoh P3500 that brings visual enablement to new customers and markets, creating new video communications engagements.

“We are very pleased with the market response in Japan to Ricoh’s UC solution and look forward to a continued partnership with Vidyo and their innovative offering as we expand globally,” said said Hede Nonaka, Corporate Senior Vice President, Ricoh Company, Ltd. “Vidyo was clearly a great choice for a visual enablement platform that could offer our customers the highest level of quality and stress-free video communication. The tremendous usage of this service speaks to the quality, scalability and ease of use of this solution and the success of our partnership with Vidyo.”

Ricoh’s industry-leading UC service offering is another example of Vidyo’s leadership position in cloud-based VaaS offerings. The VidyoWorks platform is driving cloud-based VaaS offerings for more than 50 service providers around the world and will continue to work with industry leaders and new market entrants to address the growing opportunity for highly scalable VaaS solutions.

Ricoh VC Products

 Ricoh P3500 pictured with Ricoh PJ WX4141 series ultra-short throw projector

Vidyo Selected by GetWellNetwork for Patient Engagement and Quality of Care

Bedside Patient Care

The great health care challenge of the day – The IHI Triple Aim – is to improve the patient experience and the health of populations, all while reducing cost. The new realities of care management are encouraging leading health systems, hospitals and clinics to use technology to bring care, connectivity and convenience together for patients and families.

This intersection is the focus of a new agreement between GetWellNetwork®, Inc., and Vidyo, Inc..  In any setting, GetWellNetwork’s Interactive Patient Care™ (IPC) platform educates and empowers patients to participate in and manage their health. The VidyoWorks™ platform integrates directly into the care process, enabling greater productivity for clinicians and new opportunities for patients to engage. Together, the technologies will enhance the quality of, and improve satisfaction with, the patient experience.

Providing clinicians and patients with the right tools at the right time and place is key to delivering better care and a better experience. For example, with the integration of GetWellNetwork and Vidyo, just a few clicks will enable clinicians to conduct secure, real-time consults with other clinicians to coordinate care and optimize the patient’s treatment plan.  The combined technologies will also ensure patients have the ability to connect anytime through live, high-definition video with the friends, family and caregivers that they need for support on their health journey.

“We are seeing great demand for the integrated solution, which is being championed by physicians and Chief Nursing Officers not only for bedsides in the hospital, but also for bringing the same level of patient care into the home and creating a more personalized experience,” says Amnon Gavish, Vidyo’s SVP of Vertical Solutions.

Interactive Patient Care

As demand from providers continues to grow, patients also recognize the benefits of engaging in their care with video conferencing. A recent Harris Poll indicated 64 percent of patients would consider a video chat with their doctor instead of a face-to-face visit, saving time and travel costs. The opportunity to spend time with faraway friends and family can have a significant impact on the care experience as well. Imagine being in a hospital for weeks, but being able to share the room with your dad, who is stationed overseas, or your daughter, who is away at college. Even when just a few walls can feel like a world away, a hospitalized mother could stay connected with her newborn admitted to the NICU.

“Combining Vidyo technology with IPC not only meets a growing market demand but, more importantly, expands the possibilities for patient care and satisfaction,” said GetWellNetwork Executive Vice President and Chief Operating Officer David Bennett. “Now, patients and their families will truly be able to connect with their physicians and caregivers wherever they may be on their health journey.”

IPC and video conferencing help providers in their mission to deliver quality, cost-effective care and a better overall experience across the care continuum. Throughout the care process, patients and families want to stay connected to their providers and to each other. With the integration of VidyoWorks and GetWellNetwork, they will. 

GetWell Network LogoGetWellNetwork®, Inc. provides patient engagement solutions that help health care providers engage, educate and empower patients along the care continuum. Our patient-centered platform, delivered across multiple technology platforms including mobile devices, computers and televisions, enables providers to implement a revolutionary care delivery model called Interactive Patient Care™ to improve performance and patient outcomes. 

The products and features described herein remain in varying stages of development and will be offered on a when-and-if available basis. The product descriptions are provided for information only and are subject to change without notice, and are provided without warranty of any kind, express or implied. Vidyo reserves the right to modify future product plans at any time.

#VidyoToolbox: Better User Experience for Third Party Systems with VidyoGateway

Interoperability with third party H.323 and SIP based videoconferencing systems has always been a hallmark of the Vidyo experience. VidyoGateway™ delivers affordable interoperability that is easy to deploy, manage, and scale. Now, with the release of the latest v.3.2 of VidyoGateway software, new features improve the user experience for participants joining from third party endpoints.

Participants connecting from H.323 or SIP systems can now enjoy a new layout view for multipoint calls. The new gallery view delivers a 7+1 layout with the active speaker prominently displayed and up to 7 other participants located in a strip below.

VidyoGateway Teleconferencing

In addition to a new screen layout, third party endpoints also will receive updated notification information. If the conference is being recorded with VidyoReplay™, both audio and on screen indicators will be played when a recording is initiated. When other participants join or leave the conference, participants on third party systems will receive audio join and leave tones. Whether you’re participating from a Vidyo client or a third party system, you will always know the current status of the conference.

This release also brings added flexibility for administrators of VidyoGateway Virtual Edition (VE). The virtual edition of the VidyoGateway now detects the amount of resources that have been allocated and automatically sets the capacity. This means administrators have the flexibility to size the VidyoGateway to their exact capacity needs to use resources more efficiently. Administrators also have the ability to run multiple instances of the VidyoGateway VE on a single physical host. Combined with the existing VidyoGateway clustering support, the VidyoGateway VE enables high availability and precise sizing of the Vidyo system.

There are many other feature enhancements in this release. Please check the release notes for more details and software dependencies. Visit the Vidyo Support Portal for more details on what’s new and get upgraded today!