Vidyo Wins Large Telemedicine Network Deal

The world is changing… and there is, perhaps, no better evidence of the shift in global macro conditions and demographics than in the area of healthcare.  An aging population in western countries, rising medical costs, the push for ubiquitous service offerings to rural areas, the evolution of broadband Internet and mobile broadband, are but a few pronounced changes.  To address these changes, there is a need for innovative technology to meet a variety of new needs and provide better products and services to healthcare practitioners.  Perhaps, above all, these changes demand a shift in the way healthcare is delivered, lower costs and enhanced access to high quality care.

Since we first introduced Vidyo for Healthcare 15 months ago, we have met and worked with many visionary individuals and healthcare groups who are dedicated to furthering telemedicine practices in their respective regions.  Our most recent partnership has been with the Ontario Telemedicine Network, an enterprise that has been pioneering province-wide telemedicine programs for many years. Through this experience, OTN developed a sophisticated management system that covers all aspects of a large scale telemedicine deployment.

Today, with the integration of Vidyo’s technology into their products, OTN is now able to expand its reach beyond their existing thousands of sites to remote clinics, doctors’ home offices and patient homes, adding in the missing link for a complete and comprehensive telemedicine solution, fully integrated and interoperable with their existing managed environment that is based on legacy video conferencing systems.

Vidyo is enabling OTN and other medical organizations to achieve a necessary new level in the delivery of healthcare.  Other partners who are embracing Vidyo for Healthcare include:

Vidyo for Healthcare is a true breakthrough in TeleHealthcare, allowing practitioners to accomplish what could never be done before.  It is the only market solution that affordably extends the reach of healthcare beyond traditional facilities to anywhere with Internet access, connecting practitioners and patients interactively via “off-the-shelf” computers and mobile devices.  We are truly excited to be part of the next generation of global healthcare solutions.

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Amnon Gavish, Vidyo's SVP of Vertical Solutions

Amnon Gavish brings more than 15 years of experience in the telecommunications market. Before joining Vidyo in October 2009, Amnon was the Chief Technology Officer at Keisense Inc., an innovator in the field of textual user interface for Computer Electronics devices. Previously, he served as VP of Business Development at RADVISION, where he was responsible for the company’s strategic partnerships and for the definition of the company’s product offering to the service providers market. Amnon was the CEO and co-Founder of Surf Communications, where he was responsible for all activities, from product inception, through go-to-market strategy, strategic partnerships and sales.

Vidyo’s Telemedicine Platform Selected by Holy Cross Hospital

Vidyo’s versatile telehealth solution is being embraced globally by leading medical establishments (American Well, Massachusetts General Hospital, etc.), and today, Holy Cross Hospital’s innovative Virtual Care Services in Silver Spring, Maryland, is joining the healthcare revolution.  Holy Cross is using Vidyo’s technology to connect with patients, caregivers and other providers beyond the limits of the hospital, including extended care facilities, nursing homes, rehabilitation facilities and even the homes of patients and their families.

httpvh://www.youtube.com/watch?v=W5st8eB1bDk

Dr. Andrew Barbash, Medical Director for Neurosciences and Clinical Director of Virtual Care Services at Holy Cross Hospital, wrote for the Vidyo Blog about the meaning of virtual care and about what it can bring to healthcare:

What is “Virtual Care”, as opposed to “TeleHealth or TeleMedicine”?

Doctor Andrew Barbash

Healthcare is a “people process” – always has been and will be into the future. While “telemedicine” is an important component of virtual care, it is merely a subset of a more global process.  Virtual Care is more generic and implies that anyone should be able to receive the right level of prevention, pro-active care, diagnosis, decision-support, treatment and monitoring/follow up at the right time and place, from the best source of expertise, regardless of geography, personal demographic or economic status.  In order to achieve this we need to advance the “workflow process” of how PEOPLE support other PEOPLE along this path. The technologies are enablers, not the main drivers of success…the key is that all of this can now begin to take place “virtually” because the “tele” technologies have evolved to far greater levels of simplicity and affordability.

The essence of virtual care is that, by bringing the communications process into a ubiquitous, globally informed and highly affordable state (the clear trend that will never reverse)—people are empowered to connect with the right “other” people in order to make better decisions and manage their personal time resources far more effectively – all the while obtaining “better” and more effective care, independently from the traditional geographic or organizational silos. If people are educated as to HOW to achieve this, all of the tools, technologies, services and methods exist to bring this about.

Example: Engaging patients and family caregivers in shared decision-making in real time

A family had seen a specialist for a second opinion and wanted to review the findings with an endocrinologist who had known them for several years .The family was given a CD with some of the images and test results and had it in their hands, at home, 3 hours away. A time was arranged by email to have the latter physician connect with them by video chat, have them put the CD in their computer and display what was on their screen, so that all could discuss the likely findings in real time and avoid a long trip just for a follow up discussion. The family was happy to pay for the experience directly, but the process was so efficient for the physician, taking 15 minutes, that it was considered easier than trying to explain it all by phone or reviewing things by mail at some other time!.

Virtual care involves leveraging the entire continuous stream of advances in personalized communications while respecting the necessary boundaries that people require in order to function effectively.  It will involve the evolution of new models of collaboration and incentives to do so, well out of the bounds of the traditional model of healthcare delivery and financial remuneration for activity….probably more on an “availability model” than on a “specific service widget” one.

Join Vidyo on May 24th for an informative Web Seminar about how VidyoConferencing is transforming healthcare. Click here to register.

Example: Crossing the chasms of care

A hospital based physician is covering for the group of doctors who routine manage all the inpatients and are responsible for fielding phone calls about patients who had recently been transferred to other facilities. At 9PM a phone call arrives from a skilled nursing rehab center about a patient discharged from the hospital earlier that morning in stable condition.  The patient is having more trouble with some motor changes in the right arm, not specifically reported on admission or noted in the discharge documents received by fax. The nurse is not known to the doctor, the doctor is not familiar with that patient, and the physician is home, potentially with language obstacles between providers and/or staff.  The physician is able to “ping” a mobile device on wheels or any mobile computer within that facility near the nursing station, and request to have a quick video conversation with both the staff nurse and the patient or family attendant. Added history is obtained, an observation that the arm is really aching more than before, but not truly weaker, some local therapy recommendations made and a planned follow up visit the following morning by the staff attending physician is arranged.  A night time urgent transfer via 911 or ambulance was avoided

If it has made sense traditionally to have people come to “medical homes for primary care” and “multispecialty clinics” for integrated care, then it is perfectly reasonable to expect that advances in telecommunications should bring all of that expertise, when needed, right to where the patient, the family caregiver are at any time.  It becomes a partnership model of virtual collaboration in whatever level of instantaneity is appropriate to the task and eliminates the traditional obstacles to effective decision making that were based on physical access limitations.

Example: Real time collaboration of specialists with the medical home:

A busy primary care physician in a community health clinic for the under-insured has a patient with an interesting skin lesion or an unusual shaking of an arm that was noticed a few days ago. From any computer, phone, tablet or device within reach she “looks for and finds” a specialist who is accessible according to their “online personal availability” who arranges to “click back and drop in for a quick video consult” within the next 15-30 minutes.  A brief interaction takes place in which the specialist gets a bit more history, takes a look at the skin lesion or tremor, and provides some advice to the primary care physician or mid-level provider on interim management, with a plan to do a quick virtual follow up when the patient returns to the clinic next week. Nobody had to be inconvenienced–the patient, the family, the primary caregiver, the office staff, the remote specialist or his/her office staff, etc.  Everyone’s level of confidence was higher than if done any other way, and better care in the short term resulted.

Virtual Care means better care and better care means collaboration and shared decision-making that is not at all defined by physical boundaries or the constraints of clinic/hospital or other environments. It is not a virtual substitute for being physically present. It is about having knowledge and expert human support being far more present than ever before. Virtual care is the next phase in our evolution to far better and more effective care for anyone, any time, any place.”

Learn more about how Holy Cross selected Vidyo in the full press release.

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Related Links:

- Full Vidyo Press Release: “Vidyo’s Telemedicine Platform Delivers Unmatched Video Conferencing and Collaboration between Hospitals, Extended Care Facilities, Patients and Families”
- Doctor Barbash’s Blog: the NowDox Virtual Care Blog
- Our blog post: “American Well Chooses Vidyo’s Platform to Power its Online Care Services
- Our blog post:Massachusetts General Hospital Chooses Vidyo’s Technology for Telestroke Program


 

 

 

American Well Chooses Vidyo’s Platform to Power its Online Care Services

The ATA conference opened its doors yesterday and is now buzzing with over 4000 researchers, clinicians, administrators, technicians and entrepreneurs, all focused on the development of telemedicine. This is one of the world’s largest conferences about telehealth and Vidyo is extremely excited to be a part of it.

… And we’re all the more thrilled today by this morning’s news: After partnering with Massachusetts General Hospital last week to support their TeleStroke program, Vidyo furthers its involvement in healthcare and telemedicine and announced today a partnership with American Well, whose Online Care Suite connects providers and patients for live, immediate, and clinically meaningful encounters using the Web or phone.

“Telehealth is playing an increasingly important role in American healthcare delivery, and at the heart of that shift is the high quality of the Online Care interaction,” said Roy Schoenberg, MD, MPH, President and Chief Executive Officer of American Well Systems. “Vidyo’s platform will offer our customers the opportunity to further enhance both the clinical and the personal experience for patient and provider alike – through its ability to deliver reliable, HD video quality over the Internet.”

American Well partners with health plans, delivery networks and pharmacy chains to enable Online Care services that allow patients to connect live and on-demand with primary care and specialty physicians, as well as other clinicians, whenever they have a health need, from their homes or workplaces. Providers are able to review the patient’s clinical information, discuss symptoms, diagnose, and prescribe medications as appropriate, for anything from common illnesses such as colds, flu, and sinus infections to chronic care management, behavioral health or nutrition. At the end of the consultation, the patient is encouraged to share a full record of the conversation with his or her primary care physician, maintaining continuity of care.

 

If you’re at the conference, please don’t hesitate to come see Vidyo’s technology in action at our booth (#1517).

 

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Related Links:

- Full Vidyo press release: “American Well Selects the Vidyo Platform to Provide Enhanced Video Conferencing Capabilities for Its Online Care Suite”
- Our blog post:
Massachusetts General Hospital Chooses Vidyo’s Technology for Telestroke Program”
- Full Vidyo press release: “
Massachusetts General Hospital Telestroke Program Chooses Vidyo for Healthcare Video Conferencing and Telemedicine “

 

 

Australian Telemedicine Application Uses Vidyo

Attend Anywhere has been facilitating and managing the exchange of health services via video conference in Australia since 2001. Successful telehealth is a management, facilitation and integration challenge. System wide telehealth also requires an open peer to peer management and facilitation framework.  The Attend Anywhere web based management platform lets people locate services and each other and provides all the business integration, scheduling and management required.

Once doctors and patients have scheduled an appointment, they can join an HD video conferencing call from their laptops or computers, from anywhere, via Vidyo.

 

Secure, individual appointments are set up via the management platform using temporary video rooms that expire after the session is complete.

Many people who are still unfamiliar with Telemedicine are curious to know what it concretely consists of. To help getting a better idea of how video conferencing can be used in healthcare, here is an example of Vidyo and how the Attend Anywhere management platform can be used for chronic disease management.

httpvh://www.youtube.com/watch?v=1tr5cm4oUGs

In 2011 telehealth is set to become a mainstream part of the Australian landscape as changes to government legislation and funding arrangements converge with systemic and business drivers, technology advances and social change. Recently, Australian Prime Minister Julia Gillard visited Monash University’s Alfred Hospital Campus in Melbourne to view real life applications of the technology to support access to clinical services via VidyoConferencing.

Australian Prime Minister Julia Gillard attends a demonstration as a consultant physician (in the room) uses his laptop to consult with the patient in the Yarra Valley (top) with input from the surgeon (bottom).

The Prime Minister previously announced that from July 2011 a government funding program of $402.2 million over four years will provide:

– Medicare rebates for online consultations across a range of specialties
– Financial incentives for specialists, GPs and other health professionals to participate in delivering online services
– Expansion of the GP after hours helpline and include the capacity for the helpline to provide online triage and basic medical advice via videoconferencing
– Training and supervision for health professionals using online technologies

The Prime Minister and State Premier chat with patients and clinicians.

Healthcare is about human communication and telehealth heralds a radically evolved health system where traditional face to face services are delivered in the same way, but without travel.  The key is making the option of telehealth easy and sustainable for providers of healthcare services.  This means integrating the capability within everyday workflows and dealing with a range of facilitating considerations.  With the management and integration support offered by Attend Anywhere coupled with natural, HD quality video conferencing provided by Vidyo, telemedicine empowers healthcare professionals and their patients, lowering costs, cutting down on travel, and making personal health support and care affordable and universally available to an ever growing number of people from all over Australia.

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Related Links:

- Boston Globe article: “Partners stroke care going mobile
- Our blog post:
Massachusetts General Hospital Chooses Vidyo’s Technology for Telestroke Program”