Telehealth Talk with Vidyo VP Amnon Gavish

How have you seen telehealth evolve over the years?

Amnon Gavish, Vidyo’s SVP of Vertical Solutions

Telemedicine and telehealth has been evolving for over 15 years. It is agreed among those who have been following this evolution that economic factors, aging population, the effects of public policies and a growing trend for more resources in care, has generated a strong demand for reform and efficiency in healthcare processes and practices. This trend represents a golden opportunity for integration of telehealth into healthcare workflows. Dr. Dale Alverson, the former President of the American Telehealth Association (ATA) has described it as “A perfect storm.” New technologies are developed and modalities continue to evolve. We’re seeing hospitals connect with other hospitals to provide healthcare services; local health facilities, clinics and nursing homes are no longer confined to the resources available only within their own campuses. The rise of technologies that allow people to easily connect, contributes to the increase of enabling technological developments that, accordingly, promote, validate and inspire the use of telehealth.

Why is Vidyo seeing so much success in the healthcare market?

Vidyo’s unique architecture opens the door to new healthcare applications and services that simply are not possible with traditional videoconferencing solutions. Unlike Vidyo, legacy solutions can’t scale to reach millions across a wide variety of global locations; to connect patients with practitioners anywhere, anytime, and in any place via commodity devices over public networks. Vidyo’s technology eliminates the complex and costly process of installing expensive networks and equipment, making it easy for patients to connect, while offering the high level of telepresence-quality video and audio communications needed to facilitate excellent healthcare delivery.

Why couldn’t this be achieved with traditional or off-the-shelf videoconferencing solutions?

There are fundamental requirements for healthcare-related videoconferencing that address security and patient privacy issues. Healthcare communications and collaboration systems need to have the capability to control who joins the conversation while managing and protecting participant identity. Simply said — this just isn’t possible with any of the consumer solutions on the market. Another key factor to consider is a level of communication quality high enough to help build trust between the patient and doctor. Vidyo’s patented VidyoRouter™ architecture offers unprecedented error resiliency, low latency rate matching thus enabling natural, affordable, high-quality video to work over the Internet, LTE and 4G networks enabling natural interaction between patients and doctors to make them feel as if the other person was in the same room.

What are some of the new healthcare applications and services enabled by Vidyo?

Vidyo’s technology is transforming traditional healthcare processes. From changing hospital workflow in the ICU or extending patient care to the home, Vidyo’s technology enables real-time, high quality videoconferencing that can be applied for use cases like telepsychiatry—used for preventive consultations to help people quit smoking or fight against obesity, for instance. Vidyo’s technology is also leveraged in places like rural Alaska, where remote care is fundamentally needed, but finding the best care means traveling a great number of miles. Vidyo makes it possible for doctors to perform reliable, remote primary care examinations, like ear and dermatology checkups or even oversee a physical exam without having to be physically present.

Vidyo’s technology is also being implemented to streamline hospital services such as improving the patient discharge processes, reducing readmissions and refining overall accountable care. In other cases, hospitals have adopted Vidyo as a part of their call centers where a trial nurse accepts the first call to consult with patients.

What are your thoughts on the future of telehealth and where do you see Vidyo’s role in that?

It’s said by folks in the field that introducing the term “telehealth” actually induced a fear amongst those in the industry and was responsible for slowing down the adoption of “telehealth” solutions. The way I see it, in the not-too-distant future, the separate category of “telehealth” probably won’t exist. Instead, we will likely see that, what is now a distinct adjunct to healthcare will soon become an integral part of standard healthcare provision for all. Overtime, as caregivers and administrators adopt and integrate new systems and technology like Vidyo, and provide more training to staff members on the latest technologies, “telehealth” will play a core role in everyday evaluations, diagnoses and decisions by healthcare providers.


About Amnon Gavish

Amnon Gavish brings more than 15 years of experience in the telecommunications market. Before joining Vidyo in October 2009, Amnon was the Chief Technology Officer at Keisense Inc., an innovator in the field of textual user interface for Computer Electronics devices. Previously, he served as VP of Business Development at RADVISION, where he was responsible for the company’s strategic partnerships and for the definition of the company’s product offering to the service providers market. Amnon was the CEO and co-Founder of Surf Communications, where he was responsible for all activities, from product inception, through go-to-market strategy, strategic partnerships and sales.

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