With improvements in the quality of mobile networks and the increasing popularity of consumer video chat services such as FaceTime and WhatsApp, making a video call has become almost as natural as a phone call or texting. Integrating video chat into your customer service is, therefore, a logical way to adapt to the way your Read More
While artificial intelligence (AI) will soon have its place at the table in just about every industry worldwide, it’s already having a huge impact on how financial services enterprises conduct business, particularly in contact centers, by shifting calls to self-service or to a chatbot to lower costs. However, there’s a lot of potential to use Read More
You have your video banking program up and running. Wonderful! But is it really wonderful? Are your customers and employees satisfied with its performance? Is it making their lives better? Is it making your business more efficient and prosperous? Here are two primary video banking metrics that will help you get accurate answers to these Read More
Creating and managing an effective video banking program for your financial institution can be both challenging and rewarding. So far in this series we’ve covered areas like how to build a great project team and leveraging leadership support as some critical steps to achieving your virtual banking goals. Now let’s review some key points from Read More
Once you’ve secured buy-in from senior leadership for your video banking plans, the next step to effectively executing your rollout is building your project team. It’s important to identify and involve these individuals early in the process so their knowledge and feedback can help you design and fulfill your virtual services vision. Let’s take a Read More
