For hundreds of years, the foundation of the banking industry has been built on personal, face-to-face relationships built on trust. Industries change, but core values should not. How will banks appeal to Millennials?...
Vidyo was proud to participate as a platinum-level sponsor at G-Force, a customer engagement event hosted by Genesys. G-Force featured more than 100 educational and breakouts sessions and networking activities that...
Vidyo was proud to participate as a platinum-level sponsor at G-Force, a customer engagement event hosted by Genesys. G-Force featured more than 100 educational and breakouts sessions and networking activities that...
In a former life I was the CMO at Genesys and when I was there, we commissioned several surveys on how consumers felt about customer service. I was stunned by how many people were reluctant to use the phone. As...
In our previous post, we discussed the evolving role of video for customer interactions. Let’s explore how Customer Experience leaders are leveraging video. Customer service is becoming transactional. Let’s explore how...
For the past decade, Enterprises have used video to avoid travel. The videoconferencing impact on transportation is such that Scientific American dedicated an article on its effects reducing greenhouse gas emissions....
A wide range of businesses from brokerage firms and banks, to hospitals and HMOs, to online retailers and big box stores are launching video-enabled customer services embedded in portals and websites via ATMs, kiosks...
Vidyo will attend Enterprise Connect in Orlando, Florida March 16-19 with a focus on video enabled customer engagement solutions for more personal online customer interactions that build brand loyalty and create upsell...