You have your video banking program up and running. Wonderful! But is it really wonderful? Are your customers and employees satisfied with its performance? Is it making their lives better? Is it making your business more efficient and prosperous? Here are two primary video banking metrics that will help you get accurate answers to these Read More
Creating and managing an effective video banking program for your financial institution can be both challenging and rewarding. So far in this series we’ve covered areas like how to build a great project team and leveraging leadership support as some critical steps to achieving your virtual banking goals. Now let’s review some key points from Read More
Once you’ve secured buy-in from senior leadership for your video banking plans, the next step to effectively executing your rollout is building your project team. It’s important to identify and involve these individuals early in the process so their knowledge and feedback can help you design and fulfill your virtual services vision. Let’s take a Read More
You can win in today’s competitive lending market by simplifying the loan application process and establishing customer trust with VidyoEngage. In this video, you’ll learn how video chat allows you to offer your customers a fully digitized, expedited application process that’s super-convenient, improving your loan closure rate and resulting in shorter sales cycles.
If you’re looking for ways to ensure the success of your video banking rollout, one of your best bets is getting your leadership team on board early in the process. This is critical because these individuals can set the tone for how the new channel is perceived throughout your financial institution and how much support Read More
Looking for a way to reduce wait times when customers are opening new accounts — whether in-branch, online, or via mobile — while at the same time increasing your customer acquisition and revenue? Here’s how real-time video chat with VidyoEngage can help you achieve that by offering your customers a personal, face-to-face experience. Add video Read More