Many banking professionals believe that it’s essential to maintain a physical branch presence. But what’s the value if customers have to wait for assistance? Or if the specialist they need isn’t on-site when they arrive? This video shows how adding real-time video branch banking with VidyoEngage produces shorter wait times and consistent, high-quality service that Read More
How do you make it more convenient for your private, commercial, and wealth banking customers to meet with your financial advisers when those clients don’t have time to visit your branch during regular business hours? This video will show you how. With video chat powered by Vidyo, your advisers can harness the power of video Read More
Your contact center is your hot spot for ensuring customer satisfaction, maintaining customer loyalty, and identifying up-sell and cross-sell opportunities. Traditional communication methods, like a phone call, don’t offer the personal touch that your customers can experience with VidyoConnect, a real-time video platform that offers a more personal, face-to-face connection. In this video, you’ll learn Read More
Here’s how to change credit union employees’ behavior for video technology after deploying a video system.
In marketing, demonstrating a clear point of difference from your competitors is critical to your organization’s success. For some credit unions, deploying video technology has been a vital factor in creating a tangible differentiation in their markets. Some of Vidyo’s credit union clients recently shared the benefits that give them a true point of difference. Read More
They say hindsight is 20/20. With the gift of more information and context, hindsight allows us to evaluate past choices more clearly than we could in the moment. Credit unions that have deployed video technology are experiencing this now. We asked some of our credit union clients, “What do you wish you knew at the Read More