How do you create excitement in your financial institution? Perhaps you conduct a raffle in which members and employees can win cool prizes. Renovate your facilities to make them more attractive. Or introduce new technology that enhances your workflow and benefits your members and staff. Diamond Credit Union took the new-technology route by implementing Vidyo Read More
Recently, independent analyst Dave Michels focused his attention on the state of Vidyo in both a blog post, Vidyo Got a Cloud, and an accompanying TalkingPointz Research Note. The research note details Vidyo’s overall platform, innovation, and focused go-to market traction. The note discusses the various ways Vidyo is viewed within the industry. Some see Read More
Banking is about relationships, and no one in banking is better at building relationships than credit unions. Everything about the way a credit union does business is relationship focused — right down to serving “members,” not “customers.” Furthermore, a credit union’s employees and leadership team are generally from the same community as the people they Read More
Elana Anderson, CMO The market will evolve from video conferencing to video interaction, with enterprises and solutions providers alike recognizing the need for and the value of embedding video into user workflows and business processes. Video conferencing will no longer be a stand-alone app. The vendor market will go through an interesting shift, with a Read More
The retail banking experience is evolving, as leading financial institutions acknowledge that customer engagement is becoming more transactional than interactive. However, while branches go digital and mobile banking accelerates, research shows that keeping the human touch in digital customer engagement — at pivotal moments that matter to the customer — can make their experience even Read More
Personal banking has always been built on face-to-face relationships. Today, though, it is challenging for credit unions and other financial institutions to regularly meet in-person with their members in a mobile world where people are constantly getting things done while on-the-go. Credit union branches today also need to get as much done as they can Read More
