They say hindsight is 20/20. With the gift of more information and context, hindsight allows us to evaluate past choices more clearly than we could in the moment. Credit unions that have deployed video technology are...
In 2016, Solarity Credit Union in Washington State began a much-needed digital transformation revolving around a new “digital engagement center” where the institution’s lending specialists would be housed. The goal in...
What is a Video Banking Service? Video is one of the newest ways for financial services institutions and their staff to improve customer or member engagement and increase revenue. So new, in fact, that Vidyo’s 2018...
How do you create excitement in your financial institution? Perhaps you conduct a raffle in which members and employees can win cool prizes. Renovate your facilities to make them more attractive. Or introduce new...
Recently, independent analyst Dave Michels focused his attention on the state of Vidyo in both a blog post, Vidyo Got a Cloud, and an accompanying TalkingPointz Research Note. The research note details Vidyo’s overall...
Banking is about relationships, and no one in banking is better at building relationships than credit unions. Everything about the way a credit union does business is relationship focused — right down to serving...
The retail banking experience is evolving, as leading financial institutions acknowledge that customer engagement is becoming more transactional than interactive. However, while branches go digital and mobile banking...
Personal banking has always been built on face-to-face relationships. Today, though, it is challenging for credit unions and other financial institutions to regularly meet in-person with their members in a mobile world...
The financial services industry is at a crossroads, as advancements in consumer-facing and mobile technologies are changing how we do just about everything, from how we manage our work to our health, finances and more....