Vidyo Blog

NCR and Vidyo: Collaborating to Bring Video to the Banking Sector

At NCR we understand that the way people bank is changing, and that’s why we’re working with Vidyo to enhance our personal, intimate digital banking experience. Retail banks are under pressure to change, driven by regulatory issues and disruptions to traditional revenue streams. However, they need to continue offering personal experiences with their customers and  Read More

Kaiser Makes Strategic Investment in Vidyo

Health care companies are actively embracing video-based visits with patients. The general public is more comfortable with video-based interactions. From policy makers to care providers to patients we’re seeing a groundswell for telemedicine. Highest quality, easily available video is an integral piece of the multi-billion dollar healthcare market moving forward and a critical advantage for  Read More

Change the way you care! Improve Quality of Service with Video-Enabled Assistance

All support activities are facing the same challenge: how to reduce time-to-answer and improve quality of service while reducing costs at the same time. Video-enabled assistance solutions are gaining support and adoption around the world, fueled by a shortage of experts, and the need to decrease time and costs related to traveling on-site. To address  Read More

Why Settle for “Good Enough” Video Collaboration in Your Contact Center?

Today Vidyo shared customer engagement news on a new integration with Genesys using the Vidyo Adapter. The Vidyo Adapter for Genesys will seamlessly integrate into the Genesys customer experience platform and provides a native experience for video-enabled Genesys content center agents who want to visually connect with customers. This integration with Genesys is just one  Read More