With improvements in the quality of mobile networks and the increasing popularity of consumer video chat services such as FaceTime and WhatsApp, making a video call has become almost as natural as a phone call or texting. Integrating video chat into your customer service is, therefore, a logical way to adapt to the way your Read More
While artificial intelligence (AI) will soon have its place at the table in just about every industry worldwide, it’s already having a huge impact on how financial services enterprises conduct business, particularly in contact centers, by shifting calls to self-service or to a chatbot to lower costs. However, there’s a lot of potential to use Read More
Recently, independent analyst Dave Michels focused his attention on the state of Vidyo in both a blog post, Vidyo Got a Cloud, and an accompanying TalkingPointz Research Note. The research note details Vidyo’s overall platform, innovation, and focused go-to market traction. The note discusses the various ways Vidyo is viewed within the industry. Some see Read More
Growing up, I was exposed to many opposing messages of what it meant to be a woman in American society and the workforce: From the etiquette classes of the ’50s and ’60s, where women were taught how to walk “properly” by balancing books on their heads, to the women’s rights activists of the ’70s such Read More
Banking is about relationships, and no one in banking is better at building relationships than credit unions. Everything about the way a credit union does business is relationship focused — right down to serving “members,” not “customers.” Furthermore, a credit union’s employees and leadership team are generally from the same community as the people they Read More
Survey of Over 300 Healthcare Professionals Reveals Clear Insights for Telehealth in 2018 In the latter part of 2017, Vidyo engaged custom research firm Hanover Research to conduct a telemedicine trends survey of over 300 clinical and IT professionals with decision-making authority over telehealth investments and practices in the United States and Canada. The survey Read More
