It has been exciting times at Vidyo over the past few months. On a technology level we launched VidyoCloud and Vidyo.io, with Forbes saying, “Video is hot again” and that through our cloud service “the risk and effort to video-enable apps has never been this low and the scalability has never been this high.”
And as we see customers moving to VidyoCloud, we also see partner relationships developing. We recently announced an expanded partnership with Computacenter, one of Europe’s largest providers of IT Infrastructure Services, that builds on their existing relationship with us to push VidyoCloud into their customer base. You can see what they have to say about the service here. Jamie Allender, head of Workplace & Collaboration at Computacenter UK, states:
“Video Conferencing has moved from the boardroom to everyday devices, across multiple networks. In parallel our customers are asking Computacenter to advise and support them in their journey to the Digital Workplace, with IT designed for people. Vidyo’s technology is right at the forefront of this shift and with the launch of VidyoCloud, with simple to consume and use HD Video Conferencing service across all types of device, it is a very powerful addition to the portfolio of Digital Workplace solutions that Computacenter delivers to our customers.”
The cloud is dominating many of our customer conversations and we’re seeing more than ever customers who want to move to cloud deployments. Mail Online, part of the Daily Mail & General Trust Group sits on VidyoCloud. Chris Fryer, their Head of AV Operations, explained that he has always loved the Vidyo technology and moving to the cloud takes away the operational overhead within his own team, allowing him more flexibility to grow the way that the business leverages Vidyo. Placing his trust in VidyoCloud also affords him the flexibility to start to think about new and innovative ways to use Vidyo internally and externally.
From our customers’ perspective, we continue to get an overflow of positive feedback. I love to hear the data points that demonstrate the business value that our customers see in the projects. One common example that we have heard from several customers is the improvement of their Net Promoter Score; in many cases this DOUBLES when changing from telephony-based engagement to Vidyo-based engagement.
At a recent healthcare event, one of our customers in the UK showed me data from one of their GP Practices that saw the closure rate for appointments handled over Vidyo increase by over 30% in comparison to telephone appointments. These stories really show why people use our software and it shows we are really making a difference.
It’s this combination of Vidyo’s technology, our cloud platform, our APIs and our customers’ and partners’ imagination that is making things so exciting. Vidyo is truly powering the business now, enabling workflows and workforces with video on any device, any network, simply & securely. It is exciting times indeed.