Arioflow-Vidyo-1All support activities are facing the same challenge: how to reduce time-to-answer and improve quality of service while reducing costs at the same time. Video-enabled assistance solutions are gaining support and adoption around the world, fueled by a shortage of experts, and the need to decrease time and costs related to traveling on-site.

To address this challenge Arioflow’s cloud-based field audit apps are built with Vidyo-enabled assistance to provide an end-to-end solution for policyholders, both corporate and individual, and loss adjusters.

“Providing remote loss-adjustment solutions is becoming a pre-requisite for many of our customers that aim at improving policyholders’ experience, containing costs while reducing lead times at the same time,” recently noted Olivier Vial, Managing Director of Cunningham Lindsey France; a market leader in France for claims handling that currently leverages Arioflow solutions equipped with Vidyo.

Arioflow Presence, one of many assistance solutions in use today, allows companies to change the way they care. Designed with a strong User Experience focus, the Arioflow Presence app is a straightforward and easy way to schedule meetings, prepare claims and communicate via video to get your report.

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Vidyo’s patented technology brings high quality visual communication to the Arioflow Presence app. Video communication helps our team better understand situations and issues while simultaneously collecting relevant data. With Arioflow, the expert has a comprehensive web platform to record the videoconference, take pictures from a smartphone, or prepare an expertise report.

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We believe that we made the right technology choice for video systems with Vidyo. We put the emphasis on User Experience and it has made a difference to our customers.

With growing data supporting the claim that improved customer service generates new revenue2 what’s stopping you from changing the way you care, it’s worthwhile.

Resources:

  1. http://www.businesswire.com/news/home/20151123005695/en/Cunningham-Lindsey-France-Deploys-Arioflow-Edition-Videoconference
  2. http://www.netpromotersystem.com/about/how-is-nps-related-to-growth.aspx

About Vidyo, Inc.

Vidyo is the leader in integrated video collaboration for businesses that require the highest quality, real-time video communications available to directly embed into their business processes. Millions of users around the world visually connect every day with Vidyo’s secure, scalable technology and cloud-based services. Vidyo has been awarded over 170 patents worldwide and is recognized by industry analysts for its cloud platform and APIs. Thousands of enterprises, service providers, and technology partners leverage Vidyo’s technology to create innovative HD quality video-enabled applications. Learn more at www.vidyo.com, on the blog, or follow Vidyo on Twitter @vidyo and on Facebook.

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The VIDYO logo is a registered trademark of Vidyo, Inc., VIDYO and the trademarks of the VIDYO family of products are trademarks of Vidyo, Inc. and the other trademarks referenced herein are the property of their respective owners.

Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if available basis. The product plans, specifications, and descriptions are provided for information only and are subject to change without notice, and are provided without warranty of any kind, express or implied. Vidyo reserves the right to modify future product plans at any time.