ServiceNow400

This week ServiceNow hosts Knowledge 16 in Las Vegas and Vidyo is thrilled to be a part of this year’s conference, find us at booth P26 on the show floor! At the annual conference thousands of leaders from every corner of the enterprise gather to share and discover how to unleash the power of a future fueled by innovative customer service and engagement applications. Vidyo is committed to bringing innovation to the customer engagement settings and thus has completed a certified integration with ServiceNow to enable high quality video, audio and screen share interactions right from ServiceNow environment available in the ServiceNow Store.

Knowledge16-300The certified and integrated solution leverages Vidyo’s flexible software-based platform so ServiceNow customers can fully embed the highest quality visual interactions into any customer and field service application, workflow or endpoint. Available as a cloud service or on premises, Vidyo is affordable to deploy and highly scalable and secure, equipped to meet the needs of ServiceNow customers in retail, telecommunications, government, healthcare, financial services and other industries when quality matters.

ServiceNow customers using the Vidyo integration will enable a customer service agent or field workforce to seamlessly escalate an interaction with a customer (via mobile or web) to a high quality Vidyo-based conference directly from the ServiceNow Connect platform. The agent will see the Vidyo call displayed in the familiar ServiceNow application and will be able to easily manage the video interaction, while also maintaining ServiceNow cases and incidents on Vidyo-based interactions. Key features include:

  • Enable requestors and fulfillers to connect in real time via single click into a HD quality multi-party video collaboration and screen share from within a Ticket, Incident, Case, Work Order or any other ServiceNow form
  • Allow Field Service workers to connect with fulfillers, agents and other entities in real time from their Mobile device or smart glasses (‘See What I See’)
  • Escalate to video and screen share from within ServiceNow Connect via single click
  • Up to 25 participants can be invited to join a call

We look forward to bringing these new capabilities to ServiceNow’s extensive customer base globally. Find Vidyo at Knowledge 16 in Las Vegas May 15-20 at booth P26 or visit the ServiceNow Store for more information on the certified integration of Vidyo.

About Vidyo, Inc.

Vidyo is the leader in integrated video collaboration for businesses that require the highest quality, real-time video communications available to directly embed into their business processes. Millions of users around the world visually connect every day with Vidyo’s secure, scalable technology and cloud-based services. Vidyo has been awarded over 170 patents worldwide and is recognized by industry analysts for its cloud platform and APIs. Thousands of enterprises, service providers, and technology partners leverage Vidyo’s technology to create innovative HD quality video-enabled applications. Learn more at www.vidyo.com, on the blog, or follow Vidyo on Twitter @vidyo and on Facebook.

###

The VIDYO logo is a registered trademark of Vidyo, Inc., VIDYO and the trademarks of the VIDYO family of products are trademarks of Vidyo, Inc. and the other trademarks referenced herein are the property of their respective owners.

Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if available basis. The product plans, specifications, and descriptions are provided for information only and are subject to change without notice, and are provided without warranty of any kind, express or implied. Vidyo reserves the right to modify future product plans at any time.