Today Vidyo shared customer engagement news on a new integration with Genesys using the Vidyo Adapter. The Vidyo Adapter for Genesys will seamlessly integrate into the Genesys customer experience platform and provides a native experience for video-enabled Genesys content center agents who want to visually connect with customers.
This integration with Genesys is just one example of Vidyo’s Ecosystem and Connector Strategy at work. The VidyoWorksTM platform is used to enable applications, workflows and endpoints with high quality reliable video collaboration. With the creation of multiple connectors, or integration points, to the VidyoWorks platform we can natively video-enable millions of new applications, services, workflows and more to visually connect businesses and individuals anywhere, anytime on virtually any device or form factor. This strategy is driving the creation of new applications every day such as video-enabled contact centers, help desks and telemedicine applications.
Central to the connector strategy and really at the core of every thing we do at Vidyo – is the experience our technology provides. When the experience, the quality, matters the most, Vidyo is the clear choice. When “good enough” is not good enough, that is when Vidyo shines. We firmly believe our patented technology provides the highest quality, most reliable alternative to in-person communication, that’s why companies are joining our ecosystem of partners.
Don’t settle for unreliable, low-quality video interactions, learn more about how high quality interactions are driving innovation across industries in the VidyoWorks Showcase today.
About Vidyo, Inc.Vidyo is the leader in integrated video collaboration for businesses that require the highest quality, real-time video communications available to directly embed into their business processes. Millions of users around the world visually connect every day with Vidyo’s secure, scalable technology and cloud-based services. Vidyo has been awarded over 170 patents worldwide and is recognized by industry analysts for its cloud platform and APIs. Thousands of enterprises, service providers, and technology partners leverage Vidyo’s technology to create innovative HD quality video-enabled applications. Learn more at www.vidyo.com, on the blog, or follow Vidyo on Twitter @vidyo and on Facebook.
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