#VidyoToolbox: Better User Experience for Third Party Systems with VidyoGateway

Interoperability with third party H.323 and SIP based videoconferencing systems has always been a hallmark of the Vidyo experience. VidyoGateway™ delivers affordable interoperability that is easy to deploy, manage, and scale. Now, with the release of the latest v.3.2 of VidyoGateway software, new features improve the user experience for participants joining from third party endpoints.

Participants connecting from H.323 or SIP systems can now enjoy a new layout view for multipoint calls. The new gallery view delivers a 7+1 layout with the active speaker prominently displayed and up to 7 other participants located in a strip below.

VidyoGateway Teleconferencing

In addition to a new screen layout, third party endpoints also will receive updated notification information. If the conference is being recorded with VidyoReplay™, both audio and on screen indicators will be played when a recording is initiated. When other participants join or leave the conference, participants on third party systems will receive audio join and leave tones. Whether you’re participating from a Vidyo client or a third party system, you will always know the current status of the conference.

This release also brings added flexibility for administrators of VidyoGateway Virtual Edition (VE). The virtual edition of the VidyoGateway now detects the amount of resources that have been allocated and automatically sets the capacity. This means administrators have the flexibility to size the VidyoGateway to their exact capacity needs to use resources more efficiently. Administrators also have the ability to run multiple instances of the VidyoGateway VE on a single physical host. Combined with the existing VidyoGateway clustering support, the VidyoGateway VE enables high availability and precise sizing of the Vidyo system.

There are many other feature enhancements in this release. Please check the release notes for more details and software dependencies. Visit the Vidyo Support Portal for more details on what’s new and get upgraded today!

Virtual Assistants Powered by VidyoWorks

Vidyo-VGreet Virtual Assitant

At Vpod we are committed to bringing next generation collaboration to the forefront of the modern service provisions.  As a leading remote expert solution provider, we enable new ways for businesses to meaningfully engage with the customers they serve. That’s why we are proud to announce our  partnership with Vidyo – a leading provider of visual communications. Most recently, with the help of the VidyoWorks™ platform, Vpod has launched Vgreet – an innovative free standing live communication solution for deployment of virtual video and audio services.  Vgreet enables customers to deploy real-time, efficient video and audio communication between organisations and their customers quickly and economically.  Vgreet uses the VidyoWorks platform for its resilience and APIs.

Vidyo’s unique architecture has helped us improve our service offering as it sidesteps computer-intensive bottlenecks by running the video solution as software on mainstream servers. Powered by Intel CPUs, Vidyo systems deliver greater performance and value with every generation. With VidyoWorks, we’ve been able to create unique modules providing video hunt groups, Audio PSTN dialing and a call centre application using video – allowing multiple Vgreets to be managed centrally via a team of remote experts.

 

VGreet Live Communication Solution

Integration with Vidyo has been instrumental in our ability to enable a solution that is unique within the marketplace and provides Vgreet with the same video capabilities as an audio public exchange. Using VidyoWorks, Vgreet now provides directory dialing via both audio and video as well as hunt group, call waiting and skills set routing  - all easily managed and monitored remotely via the remote Vgreet dashboard.

And this is just the beginning; we’re looking forward to the future innovations and technologies developed together with Vidyo.

 

 

For more information on how Vgreet can transform your service offering, please go to www.vgreet.co.uk.

Sam Farrant, Director, Vpod SolutionsSam Farrant, Director, Vpod Solutions
Sam heads up technology and design to create innovative technology solutions such as Vgreet and Expert-On-Demand services. Sam joined Vpod in 2011.

 

Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if available basis. The product plans, pricing, specifications, and descriptions are provided for information only and are subject to change without notice, and are provided without warranty of any kind, express or implied. Vidyo reserves the right to modify future product plans at any time.

 

 

Telemedicine Reduces Patient Wait Times

Main-Ad-TW

It was a milestone year for Vidyo and its partners across various industries with Vidyo’s reliable, integrated visual enablement solution being recognized to be an indispensable resource for key players in the financial services, service provider and healthcare sectors, among others. Looking to 2015 we are optimistic about the continued growth of video conferencing in healthcare. VidyoWorksTM has already been selected as the platform of choice and is deeply integrated into many applications by 39 of the top 100 Integrated Delivery Networks (IDNs).

One of our partners, American Well, selected the VidyoWorks platform for its telehealth service offering. Their customers include Anthem Blue Cross/Blue Shield, United Healthcare, Wellpoint and others. American Well’s app, which connects users to a live doctor anytime via a mobile or desktop device, is among the most popular healthcare apps in both the Android and iOS stores, with 3,000-4,000 downloads per day1 and American Well customer, WellPoint, shared that their free mobile app, LiveHealth Online, has saved patients two hours or more when accessing care2.

“The VidyoWorks platform is key to our ability to provide patients secure, 24/7 access to quality care across any device,” said Roy Schoenberg, MD, MPH, President and Chef Executive Officer of American Well Systems. “In-home telehealth services and urgent care consultations are growing at a rapid pace and American Well is prepared to meet rising provider and patient needs for live, on-demand care.”

LiveHealth-Image

In 2014 an estimated 5.7 million total video conference-enabled patient visits were conducted across the United States, which is expected to nearly triple to 16 million+ next year and skyrocket to 130 million in 20183.

Moreover, this year’s adoption of a model telemedicine policy by the Federation of State Medical Boards (FSMB)4 brought long-awaited guidance on telehealth practices to help further the delivery of convenient, clinically meaningful video-enabled encounters.  VidyoWorks enables physicians and care providers to have such live, immediate and secure interactions with patients.

The future of telemedicine looks bright, and Vidyo is proud to be a part of the healthcare revolution!

1 https://www.americanwell.com/wp-content/uploads/2014/11/Video_Visits_With_Patients_Are_Taking_Off_Medscape_9-25.pdf

2http://links.mail4.spopessentials4.com/servlet/MailView?ms=NDc2MzQ1ODcS1&r=MTEyMzk1NTA1OTk1S0&j=NTgzMDg3MDI1S0&mt=1&rt=0

3 http://www.parksassociates.com/blog/article/doctor-patient-video-visits-to-triple-to-16-million-next-year

4 http://www.fsmb.org/Media/Default/PDF/Publications/FSMB Telemedicine Policy News Release_042614.pdf

#Vidyo Toolbox: Record Your Video Meetings at Scale with VidyoReplay 3.0

VidyoReplay Record

Easily record and webcast video conferences at scale with VidyoReplay 3.0

VidyoReplay™ has always been an easy way to record and webcast meetings. With just a couple of clicks, a meeting organizer can initiate a recording and capture both participants and content and automatically publish it for live and on demand access.

With the recently released VidyoReplay v.3.0, you can now easily scale VidyoReplay for increased recording capacity and redundancy through clustering for high availability. Now VidyoReplay scales to support the largest of deployments just as easily as the rest of the VidyoWorks™ platform.

Extend the capacity of VidyoReplay to enable everyone in your organization to get more from their Vidyo deployment. Here are some of the highlights:

  • Extend the reach of company meetings to much larger audiences.
  • Empower your employees and partners to better manage their time with recorded on-demand training sessions.
  • Create marketing videos and blog posts quickly and easily from any device.
  • Record candidate interviews to shorten qualification cycles.
  • Meet compliance requirements (where applicable) by recording every customer engagement.

There are many other feature enhancements in this release. Please check the release notes for more details and software dependencies. Visit the Vidyo Support Portal for more details on what’s new and get upgraded today!

Vidia – The virtual meeting room with more freedom powered by VidyoWorks

The power of the VidyoWorks™ platform is being seen in new real life examples everyday. Our customers are coming up with leading-edge, customized applications being built from the ground up with our APIs and SDK – and the innovation has just begun to touch the realm of what is possible.

Swisscom is an example of one such innovator who sees the power behind visual communications. Their service called Vidia, built on the VidyoWorks platform, is ideal for small and medium enterprises, but larger companies and consumer customers are also benefiting from its rich set of features.  Vidia enables participants to join multi-party video calls and delivers affordable, high-quality, multipoint HD video conferencing over smartphones, tablets and desktops. See the high-quality Vidia service in action.

Vidia’s user interface was designed by Swisscom and runs on the Swisscom Cloud. Vidia users can access virtual meeting rooms from any PC, Mac or mobile device (iOS or Android) and allows non-registered guests to join the conference.

The Vidia deployment by Swisscom is a stunning example of what can be achieved as consumer and business users converge on the same platform – a virtual meeting room with more freedom and a versatile tool for innovative communication.

“The integration of Vidyo has enabled us to offer our business clients the ability to place HD video conferencing calls,” said Erich Gebhardt, Head of Transversal Products, Swisscom Ltd. “In Switzerland, customers expect a high level of quality and reliability; those features, along with the scalability and flexibility that was needed to really differentiate this service, were made possible through the power of Vidyo APIs and VidyoWorks.”

Mark-SummersonMark Summerson is Vice President of Vidyo’s Service Provider Business in EMEA, where he brings 20 years of industry experience in Mobility, Video Conferencing & Unified Communications. 

 

And the Winner of the 5K race is…VidyoRouter
VidyoConferencing demonstrates 5K; breaks the 4K barrier

And we didn’t even break a sweat doing it! Apple announced the availability of the 27” iMac with Retina 5K Display on October 16, 2014.  Many of the bloggers wondered if there would be applications for 5K screen resolution beyond having room for tool-bars while editing 4K videos. We, at Vidyo, saw an opportunity to innovate and had one of these devices in our possession about 10 days after launch.  Within hours, we experienced the world’s first 5K videoconference.

Vidyo 5K Video Conferencing Experience

 Click here for the full Vidyo 5K experience.

So what’s the big deal? Why would anyone need 5K videoconferencing?

Vidyo 5K Quality Image

For starters, it’s an amazing experience for anyone who participates in group collaborations – think Apple Retina display vs. an older screen.  You can have up to 16 720p participants rendered in 1:1 pixel mapping on the screen at the same time. That’s 6x (611%) more pixels in your desktop conferencing than an expensive telepresence system.

Vidyo 5K Video Quality Comparison

Oh, and if you’re into research, industrial design, financial modeling with dense spread sheets, or any other application that depends on detailed imagery, content sharing is important to your video collaboration. Imagine seeing shared content from a device with an Apple Retina or 4K display in full native 4K resolution while having seven participants at 720P around it. Your eyes will breathe a sigh of relief, not having to squint or interpolate data in scaled down images of lower resolution endpoints.
Vidyo-10-years-of-Innovation-and-Leadership v2

Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if available basis. The product plans, specifications, and descriptions are provided for information only and are subject to change without notice, and are provided without warranty of any kind, express or implied.  Vidyo reserves the right to modify future product plans at any time.

Vidyo Pushes Full Steam Ahead in the World of WebRTC

WebRTC is a great engine for building video collaboration clients and fits perfectly with our existing VidyoWorks™ platform for developers, and complements our existing VidyoConferencing™ product portfolio. That’s why announcing WebRTC support for both, is the natural progression as we take our next step in our WebRTC strategy.

VidyoWorks™ & WebRTC for Scalable video conferencing and collaboration

The announcement includes a new VidyoWorks Java Script (JS) API that allows developers to connect WebRTC clients to Vidyo’s conferencing and communications infrastructure without requiring user installation. The company is also announcing the Vidyo Server for WebRTC that will give users with browsers supporting WebRTC full participant access to Vidyo calls with no download required.

Vidyo has the most advanced, best-performing platform for ultra-low delay, ultra high-quality multi-point video conferences, ranging from mobile screens to 5K.  By choosing Vidyo, application developers can combine the benefits of WebRTC’s open, free, browser-based endpoint architecture with those of a professional, rock-solid back-end that can easily scale to carrier-sized deployments.

At the WebRTC Conference and Expo V, we’ll demonstrate native interoperability of today’s VP8 based WebRTC clients with the VidyoWorks platform as well as our Vidyo Server for WebRTC. We’ll also share an update on our on-going Scalable VP9 work in partnership with Google. Schedule a meeting with us at the show!

Vidyo will be participating in many panels at the WebRTC Conference and will discuss the benefits of WebRTC during our keynote, by Vidyo’s Co-Founder and Chief Scientist, Alex Eleftheriadis, on Wednesday, November 19th at 12:10pm – please join us! See a full list of our speaking engagements below:

Tuesday, November 18th – 3:40-4:20pm
Plenary PanelWhat’s Next in WebRTC – Alex Eleftheriadis/Co-Founder & Chief Scientist

Wednesday, November 19th – 9:10-9:50am – Room 211B
WebRTC in HealthcareMark Noble/VP Strategic Marketing

Wednesday, November 19th 9:10-9:50am – Room 212C
Standards Update & DirectionAlex Eleftheriadis/Co-Founder & Chief Scientist

Wednesday, November 19th 9:50-10:20am – Room 212C
The Video ConundrumAlex Eleftheriadis/Co-Founder & Chief Scientist

Wednesday, November 19th 12:10pm
Keynote LuncheonAlex Eleftheriadis/ Co-Founder & Chief Scientist

Wednesday, November 19th 2:00-2:40pm – Room 211B
WebRTC in eCommerceSam Waicberg/SVP, Large Accounts

Wednesday, November 19th 2:40-3:20pm – Room 211B
WebRTC in FinanceMichal Raz/SVP Business Development

Thursday, November 20thth 1:00-1:50pm
Plenary PanelWhat is the WebRTC Killer App – Alex Eleftheriadis/ Co-Founder & Chief Scientist

***

Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if available basis. The product plans, specifications, and descriptions are provided for information only and are subject to change without notice, and are provided without warranty of any kind, express or implied.  Vidyo reserves the right to modify future product plans at any time.

Amplify Jive Social Business Interaction with Real-Time Collaboration

Back in the day, employees gathered around the corporate water cooler to chat about everything from brainstorming the next great product innovation or closing on loose ends from the last team meeting. Regardless of the topic of discussion, the water cooler was a place where people connected with one another. In this simple way, team-based productivity was organically amplified, synergizing workers and increasing productivity. Such gatherings of like-minded individuals were often the spark that ignited innovative business strategies.

This idea carries through to today’s work environments, where quality team-based productivity begins when companies increase the ability for individuals to connect with one another. This can be a challenge, however, with remote and mobile employees often outnumbering their office-based associates. Enabling employee conversations and video collaboration is just as vital to business objectives today as it was decades ago when the water cooler brought workers together. Now, however, companies must think outside of the box to keep employees connected.

Developing this capacity requires real-time communications solutions—enhanced with HD-quality and multipoint video conferencing. This technology enables modern day remote/mobile working teams to still have valuable collaboration experiences no matter where they are or from which devices they’re working. Just think about your own work style: chances are you and most of your peers already use video technologies at home, making it all the easier to quickly join a real time video session from whatever business communications process you’re using.

More and more people today are working in cloud applications vs. on-premise desktop applications. In fact a recent study by the 451 Group found that 45% of global enterprises are running production level cloud apps, and users want their communication tools available inside these apps. Recognizing this great need, Esna, the leader in embedded real-time collaboration, and Vidyo, the leader in software based video collaboration, have partnered up to bring business leaders and their teams the best of both worlds.

Esna’s mission is to enable users with the ability to communicate and collaborate with their peers, customers and partners without having to toggle in and out of different applications. We embed real-time collaboration into the cloud apps that people use everyday like Salesforce, Google Apps for Work, and now integrates the VidyoWorks™ platform with Jive Software to provide a scalable, affordable, unparalleled visual communications experience over any IP network, with just a click of a button.

Esna iLink for Vidyo

Esna iLink for Vidyo allows users to seamlessly join a conference with the click of a button.

Esna iLink for Vidyo seamlessly embeds the power of Vidyo’s software based platform inside Jive. With iLink for Vidyo, users can simply “click to Vidyo” to start and join video conferences with participants inside and outside their organization. They will also be able to:

  • Start an instant conference with any Jive user from their contact card or profile page
  • Initiate a conference with group members in a Jive group
  • Start a conference with co-authors from any Jive document
  • Post a conference with links into the Jive activity stream

Customers can expect to see Esna iLink for Vidyo integrated with Jive at JiveWorld 2014, taking place October 21-23 at the Cosmopolitan Las Vegas. iLink for Vidyo will be demonstrated in Esna booth S4 and Vidyo booth TS11. The solution is currently available as beta – click here for a free trial.

Esna takes pride in partnering with transformative industry leaders such as Vidyo who are fiercely committed to delivering on team connectivity. Jive is just the first of a variety of cloud applications in which Esna will be embedding Vidyo, so stay tuned!

Lee Ho - Vice President - Marketing, EsnaLee Ho, Vice President Marketing, Esna
Lee has nearly 20 years of leadership experience as a strategist and product pioneer in marketing, business development, product management and change facilitation. Lee has an extensive background in the creation and implementation of long-term growth strategies for enterprise solution providers.

 

Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if available basis. The product plans, pricing, specifications, and descriptions are provided for information only and are subject to change without notice, and are provided without warranty of any kind, express or implied. Vidyo reserves the right to modify future product plans at any time.

Vidyo Raises Additional Growth Capital from Silver Lake Waterman

Rounding out our recent fundraising activities, we are pleased to announce that we have closed additional growth financing from Silver Lake Waterman and view this capital as an important part of our expansion strategy.

Internet of Things[1]

This round of growth capital will enable us to address the unprecedented demand we are seeing for visual communications to integrate face-to-face video into workflows and new applications, as part of the Internet of People. Vidyo is addressing emerging applications in healthcare, financial services, government and customer engagement that integrate video interaction via smart phones, tablets, “wearables” and millions of new IoT devices that connect businesses and individuals online, at work, home or in their car.

“Vidyo is uniquely positioned in the growing market for integrated video applications. We are excited to partner with the company and see a tremendous opportunity for Vidyo to continue to expand its footprint worldwide, leveraging its innovative software platform and suite of APIs that enable high-quality embedded video communication.” said Shawn O’Neill, Managing Director and Co-Head of Silver Lake Waterman.

The VidyoWorks TM platform and APIs allow developers and solution providers across a variety of markets and applications to integrate video communications into existing workflows like Electronic Medical Records (EMRs) or into new devices including “glasses” and other “wearables,” that are emerging every day. The VidyoRouter™ enables Vidyo to deliver the four key requirements critical to adding video into the new connected world: scalability, affordability, workflow integration and HD-quality over Internet and wireless networks.

Silver Lake Waterman focuses on providing flexible expansion capital to later-stage growth companies in the technology and technology-enabled industries. Silver Lake Waterman is part of Silver Lake, the global leader in technology investing with over $23 billion in combined assets under management and committed capital and a team of approximately 110 investment and value creation professionals located around the world

JaveedSiddiqui David is a veteran finance and administration executive with more than 25 years of diverse experience that includes significant positions overseeing all aspects of global financial, IT and business operations. Prior to joining Vidyo, David was Executive Vice President and Chief Financial Officer of NTT Data Inc.(a combination of Keane, Inc., Intelligroup, Inc., MISI Inc., Revere Inc. and Vertex Inc.), where he oversaw global finance, IT management and Administrative Operations. David holds a Bachelor’s degree in accounting from the University of Bridgeport.

How to Best Utilize Telemedicine to Manage Chronic Care

Visual Communication Technology for Healthcare - Vidyo

A couple of weeks ago at the ATA Fall Forum conference, I participated on an industry panel titled, “Telemedicine & Chronic Care – What Does the Evidence Show? A Review of Findings from Scientific Studies.” The distinguished panel commented on the findings of Dr. Rashid Bashshur’s thorough studies on telemedicine and chronic care.

This is an extremely hot topic for healthcare systems as the number of chronic patients is on the rise. Due to many demographic and lifestyle reasons, chronic care is topping 70 percent of the healthcare expenditure and is expected to increase.

As the vendor representative on the panel, I provided commentary specific to the operational aspects of setting up a telemedicine program designed to help manage chronic care. To do this successfully, here are my two main recommendations:

1.     Think BIG!

Many of the healthcare programs established for chronic care management only covered a few hundreds or thousands of patients, and many of them were experimental and short-lived. It’s hard to examine the real impact on the quality of care and associated costs without such programs being mass deployed. Moving forward, in order for such programs to succeed, they should be designed accordingly, with the ability to scale and cover thousands or even tens of thousands of patients. Here are some of the considerations:

  • Commercial sustainabilityAnalyze what the cost of adding a new patient to the program would be, and the expected return on investment. Be sure to confirm the commitment of the investment source.  I have seen quite a few programs die when the grant that was used to start it dried up.
  • Measure criteria of success It’s important to define the criteria of success and related measurements to assure that the program stays on track.
  • Training and adoptionPrepare a training program for your staff as well as for patients. Don’t rely solely on a few enthusiastic champions to provide ad hoc guidance to all users and patients. Last I checked, they generally don’t teach how to properly sit and engage in front of a webcam during medical school.
  • Network designScalability is one of the most crucial factors to a telemedicine deployment. Design a scalable network topology with multiple datacenters, and one that is easily upgradable. My recommendation? Bet big on software.
  • Technical support The user experience is ultimately the key to adoption. Go with an intuitive user interface that minimizes the support required to onboard new clinicians and patients. Think about how many people you would need to staff at your helpdesk if your solution is difficult to learn and use.

 2.     Think FLEXIBLE!

We have witnessed that telehealth leads to behavioral change. You should design your service to be flexible and accommodate such change, while having the capability to adapt to different workflows.

One example that I like to use is from a Vidyo customer in the Netherlands that provides online telepsychiatry services. When visiting them a couple of months ago, they told me that when they introduced their telemedicine solution, the whole pattern of interaction between their therapists and patients changed. Instead of having one hour, pre-scheduled sessions with the therapist, patients are now moving to much shorter, more frequent ad-hoc sessions of about ten minutes each. They contact their therapists when they are actually in need of immediate consultation, not when the sessions are scheduled. This makes the service much more effective while also saving time for the providers, who can see patients at a moment when care is critical resulting in significantly improved patient outcomes.

Lastly, when designing a patient-facing telemedicine service, the healthcare system needs to prepare to adopt workflows that will undoubtedly change over time. When choosing a platform to enable the telemedicine service, it should provide the flexibility to address a number of different scenarios, such as adjusting scheduled meetings to ad-hoc, changing capacities and patterns of usage, and adopting new medical and consumer devices that integrate with other essential peripheral medical processes like Electronic Health Records (EHRs).

Have you successfully deployed a telemedicine solution to manage chronic care? What other considerations would you recommend?

Amnon Gavish - Senior Vice President, Vertical Solutions, Vidyo Amnon brings more than 15 years of experience in the telecommunications market. Before joining Vidyo in October 2009, Amnon was the Chief Technology Officer at Keisense Inc., an innovator in the field of textual user interface for Computer Electronics devices. Previously, he served as Vice President of Business Development at RADVISION, where he was responsible for the company’s strategic partnerships and for the definition of the company’s product offering to the service providers market. Amnon holds a Sc.D. Degree in Electrical Engineering from the Technion, Israel Institute of Technology.