AMA and Vidyo are Building Healthcare’s Smart Glasses Solution

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For several months AMA and Vidyo have been collaborating to offer a complete and comprehensive solution for remote consultation, remote support and remote expertise applications using native smart glasses support. With smart or connected glasses, doctors will be able to keep both hands free, unlocking the full potential of these important telehealth “see what I see” applications.

Last week, AMA successfully completed a first prototype of its hands-free, smart glasses based tele-assistance solution, called XpertEye with the video communications component powered Vidyo. Vidyo’s deep expertise and experience in the healthcare market complements AMA’s growing focus in smart glasses applications for health professionals.

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“AMA’s XpertEye, powered by Vidyo, uniquely delivers on both the performance and ease of use necessary to support high value medical applications,” says Mark Noble, Vidyo Vice President of Healthcare Business Development. “Vidyo’s patented dynamic adaptation technology delivers robust performance on the AMA smart devices over mobile networks, enabling EMTs and athletic trainers to access expert clinicians from the field via 4G with the same quality as a surgeon can allow a remote specialist to view a procedure from the OR via WIFI. The XpertEye device optimization and application, designed by and for users, makes it simple for clinicians to keep both hands free while visually communicating with a remote specialist one-on-one or conferencing with multiple residents for live training on a given procedure. Remote experts are also able to share images and screens to further enrich the communication.”

"Teaming with a well-established leading provider of videoconferencing is a great opportunity for us to demonstrate how flexible and easy it is to interface with our solution,” confirmed Guillaume Campion, VP Production director at AMA. “With XpertEye we want to add a new wearable and smart dimension to existing platforms already deployed and well appreciated, and which is why we have partnered with Vidyo," explains Jean-François Denis, AMA’s VP sales.

Vidyo and AMA showcased the smart glasses see what I see solution and its first uses cases during ATA in Minneapolis this week.

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Vidyo Certified by ServiceNow for Customer Engagement Applications

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This week ServiceNow hosts Knowledge 16 in Las Vegas and Vidyo is thrilled to be a part of this year’s conference, find us at booth P26 on the show floor! At the annual conference thousands of leaders from every corner of the enterprise gather to share and discover how to unleash the power of a future fueled by innovative customer service and engagement applications. Vidyo is committed to bringing innovation to the customer engagement settings and thus has completed a certified integration with ServiceNow to enable high quality video, audio and screen share interactions right from ServiceNow environment available in the ServiceNow Store.

Knowledge16-300The certified and integrated solution leverages Vidyo’s flexible software-based platform so ServiceNow customers can fully embed the highest quality visual interactions into any customer and field service application, workflow or endpoint. Available as a cloud service or on premises, Vidyo is affordable to deploy and highly scalable and secure, equipped to meet the needs of ServiceNow customers in retail, telecommunications, government, healthcare, financial services and other industries when quality matters.

ServiceNow customers using the Vidyo integration will enable a customer service agent or field workforce to seamlessly escalate an interaction with a customer (via mobile or web) to a high quality Vidyo-based conference directly from the ServiceNow Connect platform. The agent will see the Vidyo call displayed in the familiar ServiceNow application and will be able to easily manage the video interaction, while also maintaining ServiceNow cases and incidents on Vidyo-based interactions. Key features include:

  • Enable requestors and fulfillers to connect in real time via single click into a HD quality multi-party video collaboration and screen share from within a Ticket, Incident, Case, Work Order or any other ServiceNow form
  • Allow Field Service workers to connect with fulfillers, agents and other entities in real time from their Mobile device or smart glasses (‘See What I See’)
  • Escalate to video and screen share from within ServiceNow Connect via single click
  • Up to 25 participants can be invited to join a call

We look forward to bringing these new capabilities to ServiceNow’s extensive customer base globally. Find Vidyo at Knowledge 16 in Las Vegas May 15-20 at booth P26 or visit the ServiceNow Store for more information on the certified integration of Vidyo.

Alibaba DingTalk Picks Vidyo for Enterprise Collaboration in China

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Today Alibaba unveiled a new version of DingTalk, its collaboration platform for Chinese enterprises. Alibaba DingTalk partnered with Vidyo to bring secure, HD quality click-to-connect multipoint video to the platform.  

DingTalkandEitanFirst launched in February 2015 DingTalk is China’s leading enterprise communication platform with a user base of more than 1.5 million companies and 200,000+ new enterprises and teams joining every month! Quality, scalability and customization were essential to Alibaba DingTalk and only Vidyo could deliver on all three of these key criteria.

The new version of DingTalk, integrated with Vidyo, enables new features including:

  • Click-to-connect group video conferences with for 100+ endpoints
  • User friendly design – see up to 5 participants in HD on the mobile app
  • HD quality content sharing
  • Flexible display layouts for multitasking – send messages without losing sight of the video conference!
  • Enhanced security
  • Native support for iOS and Android devices, high performance on wireless networks

Alibaba Dingtalk marks another big win for Vidyo in the Chinese market this year, as we announced our work with Xiaomi in February. Vidyo is expanding its footprint globally and has seen additional traction in financial services and other key industries in Asia. Stay tuned for more to come from Vidyo in 2016!

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Xiaomi Loads Vidyo Technology on New Mi5 Flagship Phone

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Yesterday at Mobile World Congress Xiaomi, the biggest disruptor in smartphone market in the last several years, unveiled its new flagship phone – the Mi5. As part of his presentation, Hugo Barra, Head of International at Xiaomi and former Head of Product Management for Android at Google, unveiled a brand new app, Mi Video Call. Xiaomi CEO Lei Jun announced the same in Beijing.

Mi Video Call delivers a completely free high quality multipoint video conferencing application for consumers and is built on Vidyo’s technology. Mi Video Call makes it easy for users to instantly connect with colleagues, family or friends simultaneously on virtually any smartphone and Internet network in a videoconference, in addition to text messages and voice calls.

Mi Video Call will be preloaded onto the brand new Mi5 and is available for immediate download on Android and iOS devices.

Here’s a video of Mi Video Call in action:

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Vidyo Supports Disaster Relief Efforts In India

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When disasters hit, coordinating the logistics of on-site aid isn’t always a feasible task. Communications are often impaired making it next to impossible to effectively communicate with relief teams. With the help of communication technologies, the nature of emergency and disaster response is changing and video communication, in particular, has shown to play an increasingly important role in these efforts.

Earlier this winter Chennai, a city in eastern India, had record-setting rainfall and was hit with the worst flooding of the last 100 years.  Chennai was nearly underwater. The community was limited access to basic supplies like milk, water and vegetables. Apart from the basic necessities, fuel supplies and travel were also greatly affected, making it difficult for relief efforts to supply adequate medical care.

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Disaster relief campsite in Chennai with Vidyo-powered telemedicine

To help victims without means of travel and in need of medical consultation, Vidyo provided CURA with access to videoconferencing they could use to provide physician services remotely. Doctors were able to conduct interactive, HD quality appointments, despite variable Internet connections and low bandwidth, using Vidyo’s patented technology. Over the course of a month more than 100 stranded flood victims were able to consult with doctors and nurses to get the care they so desperately needed.

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Doctor consulting with victims at a disaster relief camp in Chennai

The ability to leverage video communications for disaster relief can be truly transformative. We wish the community of Chennai a swift recovery.

For more information on Vidyo in India, read this blog post.

Optimizing Enterprise Collaboration

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Vidyo was founded with the idea that high quality, large scale video communication should be flexible, resilient and affordable. From day one, we have sought to be innovators, disrupting the traditional model of video conferencing and establishing, what has now become the industry standard software-based video conferencing model. We’ve registered more than 100 patents worldwide and our team is constantly pushing to bring our customers the best experience possible.

Today Vidyo announced new key innovations to the VidyoWorksTM infrastructure and platform. These unmatched innovations are designed to better help IT organizations meet the demands of the ever-changing IT landscape. From the rise of remote workers, to heightened security demands to tightening of budgets, IT organizations are looking for technology that will not only meet their immediate needs but prove to be a valuable long-term investment.

Vidyo’s infrastructure innovations improve upon our market-leading platform. Not only do these innovations provide improved manageability, interoperability and security, these innovations make the software-based VidyoWorks platform an even higher performance platform, enabling IT organizations to extend the value of their investment. Key innovations include:

  • 50% reduction of resource requirements without sacrificing performance
  • Improved security to meet the high demands of financial services, government, healthcare
  • Unmatched bandwidth optimization and video quality via the cascading architecture
  • Eliminates the need for a Session Border Controller (SBC) or SIP-aware firewall
  • Easy system management with new administrative UIs
  • WebRTC support, including support for VP9 and simplified interoperability

Arguably, the most valuable information we obtained during this process is the feedback we received from our customers. Their partnerships and input helped Vidyo take a very strong product and platform to the next level, helping us to continuously innovate, making it even better suited to support the enterprise.

Vidyo Positioned a Visionary in Gartner Magic Quadrant for Web Conferencing

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Today we shared news that Gartner positioned Vidyo as a “Visionary” in the Magic Quadrant for Web Conferencing. We are thrilled that Gartner moved us from the Niche Players Quadrant deep into the Visionary Quadrant. This comes on the heels of another key industry report, the Aragon Globe Report on Web and Video Conferencing, where we were named a “Leader”. And earlier this year Vidyo was also positioned as a “Leader” in the Gartner Magic Quadrant for Group Video Systems. We are very honored to be recognized by these well-respected research organizations.

These reports underscore an emerging trend, the convergence of web and video conferencing. The value and demand for a single unified communications platform, that can deliver both the virtues of web conferencing and the quality and scalability of our video conferencing solutions, have prompted many customers to replace their web conferencing with a stand-alone Vidyo solution.

The VidyoWorksTM platform delivers presence, directory and ad-hoc video calling in addition to web conferencing and webinar features, such as click-to-connect, which can simplify ease of use. The Vidyo platform allows customers to address multiple use cases with a single investment.

The VidyoWorks platform to address the evolving requirements of the conferencing market and we firmly believe that offering the highest quality, most scalable and error resilient platform will continue to set Vidyo apart in the future as the web conferencing and video conferencing markets converge.

We see Vidyo’s inclusion in these reports as strong indicators of our continued momentum in the marketplace and we don’t plan to slow down anytime soon!

Quick Guide to Successful Video Collaboration

Collaboration TipsCollaboration is necessary to the success of any business. When in-person collaboration isn’t possible (when employees are dispersed or traveling), video conferencing is a great alternative. But how can you ensure meetings will be productive and time-efficient? How does preparing for a video call differ from an audio call? Here are a few tips:

Ensure familiarity with video collaboration tools: If a meeting is with important stakeholders or participants using a video collaboration platform for the first time, perform a pre-call test to ensure all attendees’ technology is working properly. This helps avoid last-minute trouble shooting during a scheduled meeting.

Engage attendees: Participation is essential to video collaboration. Look directly into the camera and make eye contact and address attendees by name when asking questions or for feedback. Assign speakers for various topics throughout the meeting.

Don’t Forget Video Conferencing Etiquette: In contrast to audio-only calls, meeting via video requires participants to be dressed appropriately, ready to meet in a quiet place with proper lighting.

Here are a few examples of how not to conduct yourself on a video conference:

Presentation:

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Background Noise:

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Lighting:

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Whether you’re meeting with employees or customers, face-to-face meetings via Vidyo are a great way to stay connected.  Easy to use and manage, Vidyo’s technology puts HD-quality, multipoint video communications within reach on virtually any device and Internet connection, anywhere. Share content and videos, collaborate with two or two hundred attendees and benefit from a flawless video meeting experience.

Google and Vidyo Bring VP9 to WebRTC

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Google just announced that the upcoming release of its Chrome browser, version 48, will have VP9 support for WebRTC.  This is an important milestone for WebRTC and Chrome for a number of reasons.  To appreciate why, it is useful to look a little bit at the history of video codec support in WebRTC as well as Google+ Hangouts, Google’s popular videoconferencing app.

HangoutsWhen Google+ Hangouts was originally launched, it used H.264 SVC, the scalable video coding extension of H.264 that Vidyo co-developed.  The use of scalability in the video codec is essential for implementing a radically different server design for multipoint video, able to deliver an unprecedented range of features: error resilience and localization, rate adaptation, personalized layout, cascading, etc.  More significantly, all this is done with extremely low delay (an order of magnitude less than a typical transcoding MCU), at a massive scale, and without any signal processing at the server.  Vidyo introduced this server design in 2008 in its patented VidyoRouter™ product.

Hangouts moved to use the open-source VP8 video codec in August 2013 so that, among other things, the client could eventually run over WebRTC as explained in interviews by senior Google management. As VP8 does not offer spatial scalability, a simpler version of it called simulcasting was used.  With this technique an endpoint produces multiple video streams at different bit rates and resolutions.  The server receives both, and selects which one to forward to receiving participants. (We later on coined the term “Selective Forwarding Unit”, or SFU, to describe the operation of these servers in a generic way.)

At the same time the transition to VP8 was being made, Vidyo and Google announced that Vidyo would be collaborating with Google to develop a scalable extension for the VP9 video codec as part of the WebRTC client open source project.  The goal is to combine the power of WebRTC with the benefits of scalability to be able to deliver the best possible experience for the end users.

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The inclusion of VP9 in WebRTC in Chrome 48 marks an important milestone in this collaboration.  It is the first widely available software release of this new codec (outside a flag, across all Chrome platforms). The release incorporates the proposed standard RTP packetization for VP9, which was co-designed and developed with Vidyo and Google, and which supports the new scalability features.  Spatial and temporal scalability features in the codec itself are already in the WebM and WebRTC code repositories.

ChromeAs additional experience in deployed applications is obtained, and appropriate API support is made available at the WebRTC layer, we expect they will find their way into future versions of the Chrome browser in a backwards-compatible way.

Vidyo has utilized scalable coding to built a new server architecture for large-scale, very high quality video communication, on virtually any network and device.  This architecture excels in environments that require large scale and/or are hosted in the cloud.  It is also inherently codec-agnostic: the choice of the codec, from an infrastructure point of view, is purely a business decision.  As long as scalability is available, then the infrastructure can perform its magic.

We are very excited that we will soon be able to bring the proven benefits of this design to the WebRTC world. While this release is the first step, as the saying goes, the first step is half the journey.

Change the way you care! Improve Quality of Service with Video-Enabled Assistance

Arioflow video-enabled AssistanceAll support activities are facing the same challenge: how to reduce time-to-answer and improve quality of service while reducing costs at the same time. Video-enabled assistance solutions are gaining support and adoption around the world, fueled by a shortage of experts, and the need to decrease time and costs related to traveling on-site.

To address this challenge Arioflow’s cloud-based field audit apps are built with Vidyo-enabled assistance to provide an end-to-end solution for policyholders, both corporate and individual, and loss adjusters.

“Providing remote loss-adjustment solutions is becoming a pre-requisite for many of our customers that aim at improving policyholders’ experience, containing costs while reducing lead times at the same time,” recently noted Olivier Vial, Managing Director of Cunningham Lindsey France; a market leader in France for claims handling that currently leverages Arioflow solutions equipped with Vidyo.

Arioflow Presence, one of many assistance solutions in use today, allows companies to change the way they care. Designed with a strong User Experience focus, the Arioflow Presence app is a straightforward and easy way to schedule meetings, prepare claims and communicate via video to get your report.

Arioflow video-enabled Assistance on Mobile

Vidyo’s patented technology brings high quality visual communication to the Arioflow Presence app. Video communication helps our team better understand situations and issues while simultaneously collecting relevant data. With Arioflow, the expert has a comprehensive web platform to record the videoconference, take pictures from a smartphone, or prepare an expertise report.

Arioflow video-enabled Assistance on Desktop

We believe that we made the right technology choice for video systems with Vidyo. We put the emphasis on User Experience and it has made a difference to our customers.

With growing data supporting the claim that improved customer engagement service generates new revenue what’s stopping you from changing the way you care, it’s worthwhile.

Resources:

  1. http://www.businesswire.com/news/home/20151123005695/en/Cunningham-Lindsey-France-Deploys-Arioflow-Edition-Videoconference
  2. http://www.netpromotersystem.com/about/how-is-nps-related-to-growth.aspx