Three Measurable Benefits of Video-Enabling Your Contact Center
With improvements in the quality of mobile networks and the increasing popularity of consumer video chat services such as FaceTime and WhatsApp, making a video call has become almost as natural as a phone call or texting. Integrating video chat into your customer...
The Air Force Association Continues to Soar With the Help of Vidyo
The future of work is here, and the next generation is redefining the modern workplace. Gone are the days when every employee had a stationary desk in an office building for their 9-to-5 job. Organizations are now looking for ways to enable remote employees to...
AI and Video Banking: Impacting the Future of Financial Services Now
While artificial intelligence (AI) will soon have its place at the table in just about every industry worldwide, it’s already having a huge impact on how financial services enterprises conduct business, particularly in contact centers, by shifting calls to...
How Mature Is Your Virtual Care Program?
Virtual healthcare providers periodically assess various program metrics to understand their current state and maturity and benchmark them against peers and industry innovators. Vidyo has developed a model to help you assess the maturity of...
It Doesn’t Get Any More Telemedicine Than This
Clinicians who attend healthcare conferences do so for several reasons. They might attend for CME credit, which every clinician, physician or nurse, is required to complete to stay on top of new clinical procedures and best practices for patient care. They might...
What Will Your Job Look Like in Three Years?
The pace of technological change rarely has a rapid and dramatic impact on large swaths of industries. For example, it took over a dozen years for the rise of the internet to so dramatically change the shape of the home entertainment industry that the digital world...
Build vs. Buy: Identify Your Strategy for Embedded Video
Investing in complex new technology is always better when you have choices for how to implement it. This makes it easier when you have a set budget and know your development team’s degree of expertise regarding the technology. Embedded video communications is one such...
Veterans Day: Rush University and Vidyo Help Military Vets on the “Road Home”
Virtual healthcare is one weapon that military veterans can use to combat a variety of behavioral ills — from depression to PTSD — they may suffer after their tours of duty have ended. Virtual care is the natural next step in the progress of providing mental...
Top Reasons Businesses Aren’t Adding Video to Their Communications Strategy
With real-time video communications growing rapidly in such markets as healthcare and financial services, why are other businesses still reluctant to embed this technology in their communications applications? The top two reasons, according to Vidyo’s recently...
Embedded Video Is Key for Engaging With Your Customers
There’s always room for improvement in everything you do. That includes customer engagement -- and here’s a fresh way to do that: Add embedded video to your communications applications, whether for technical support or sales. According to the results of Vidyo’s...