Accessibility Policy

Audited for compliance: November 2021 and last compliance review: January 2024.

Summary

Enghouse website content posted since November 1, 2021, meets Web Content Accessibility Guidelines (WCAG) 2.0 at Level AA.

Measures to support accessibility Enghouse takes the following measures to ensure accessibility of the Enghouse website:

• Include accessibility as a requirement for all web content. Content must meet WCAG 2.0 AA and should meet AAA as feasible.
• Assign clear accessibility goals and responsibilities.
• Ensure content authors have accessibility knowledge and skills.
• Include accessibility throughout our internal policies.
• Usability test with part of the User Acceptance Test (UAT) process.

Conformance status

The Web Content Accessibility Guidelines (WCAG) standard defines requirements to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. “Fully conforms” means that the content meets all the WCAG requirements at the specified Level without exceptions.

Enghouse website content posted since November 2021 conforms to WCAG 2.0 Level AA.

Feedback

We welcome your feedback on the accessibility of the Enghouse website. Please let us know if you encounter accessibility barriers.

• Email: info@enghouse.com

We usually respond to accessibility feedback from email within 3-5 business days. Sometimes it can take up to three weeks.

Compatibility with browsers and assistive technology The Enghouse website is designed to be compatible with assistive technologies and the last two versions of major browsers. In Internet Explorer 10, 11, and older browsers, some aspects of the website may not display optimally. The website is not designed for Internet Explorer 9 and earlier versions.

Technical specifications

The Enghouse website relies upon the following technologies for conformance with WCAG 2.0:

• HTML
• WAI-ARIA
• CSS
• SVG

The following technologies are used to improve accessibility and the user experience for everyone:

• JavaScript

Assessment approach

Enghouse assessed the accessibility of the Enghouse website by self-evaluation.

Formal Attestation of this accessibility statement

This Accessibility Statement is approved for use by the Enghouse Security and Compliance Director.

The multi-year Accessibility Plan is available here for review: Enghouse Systems Limited Multi Year Accessibility Plan