Despite consumer preference for more digital tools for the car shopping experience, many dealerships fail to connect with customers online in a relatable way. By adopting video for a multichannel car sales approach, dealerships can meet customers where they are and improve the car shopping experience.
Companies are extending their pandemic work arrangements. Google, Ford, Siemens, and Microsoft are among the multitude of companies that have announced a permanent shift to hybrid work models.
To help consumers overcome the barriers to auto financing and boost vehicle sales, car dealerships can use video for sales and support processes.
With improvements in the quality of mobile networks and the increasing popularity of consumer video chat services such as FaceTime and WhatsApp, making a video call has become almost as natural as a phone call or texting. Integrating video chat into your customer service is, therefore, a logical way to adapt to the way your Read More
While artificial intelligence (AI) will soon have its place at the table in just about every industry worldwide, it’s already having a huge impact on how financial services enterprises conduct business, particularly in contact centers, by shifting calls to self-service or to a chatbot to lower costs. However, there’s a lot of potential to use Read More