Vidyo Blog
Talking Points on TalkingPointz: Three Takeaways on Why the VidyoCloud Platform Is the Right Choice for Your Video Conferencing Needs

Talking Points on TalkingPointz: Three Takeaways on Why the VidyoCloud Platform Is the Right Choice for Your Video Conferencing Needs

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Recently, independent analyst Dave Michels focused his attention on the state of Vidyo in both a blog post, Vidyo Got a Cloud, and an accompanying TalkingPointz Research Note. The research note details Vidyo’s overall platform, innovation, and focused go-to market traction. The note discusses the various ways Vidyo is viewed within the industry. Some see  Read More

The Mobile Branch

The Mobile Branch

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Banking is about relationships, and no one in banking is better at building relationships than credit unions. Everything about the way a credit union does business is relationship focused — right down to serving “members,” not “customers.” Furthermore, a credit union’s employees and leadership team are generally from the same community as the people they  Read More

2018: What to Expect for Embedded Video

2018: What to Expect for Embedded Video

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Elana Anderson, CMO The market will evolve from video conferencing to video interaction, with enterprises and solutions providers alike recognizing the need for and the value of embedding video into user workflows and business processes. Video conferencing will no longer be a stand-alone app. The vendor market will go through an interesting shift, with a  Read More

The Power of Data, Connected Customers and Video in Digital CX

The Power of Data, Connected Customers and Video in Digital CX

Although customer engagement is becoming more self-service oriented, research shows that live, real-time video collaboration improves customer experiences and increases satisfaction and lifetime value. Video combines the best of convenience with connection and, according to research from Dimension Data, nearly one-third of contact centers expect to deploy video chat for customer engagement. Today, brands use  Read More

Video Chat Humanizes Digital Customer Engagement

Video Chat Humanizes Digital Customer Engagement

Companies today go above and beyond to ensure a highly differentiated customer experience to maintain and elevate their brand. Customers interact with brands at different points and through various channels throughout their relationship. A well-handled interaction through video chat can increase brand loyalty and bring to light unexpected opportunities to build rapport while reducing customer  Read More