Banking is about relationships, and no one in banking is better at building relationships than credit unions. Everything about the way a credit union does business is relationship focused — right down to serving “members,” not “customers.” Furthermore, a credit union’s employees and leadership team are generally from the same community as the people they Read More
Elana Anderson, CMO The market will evolve from video conferencing to video interaction, with enterprises and solutions providers alike recognizing the need for and the value of embedding video into user workflows and business processes. Video conferencing will no longer be a stand-alone app. The vendor market will go through an interesting shift, with a Read More
You’ve heard us yammer on about this for some time already: video – right now – is the face-to-face channel of our digital world. People (especially millennials) feel more engaged and emotionally connected over video. Real-time video is the future of customer experience (CX), and the most authentic way for customers to engage with your Read More
Although customer engagement is becoming more self-service oriented, research shows that live, real-time video collaboration improves customer experiences and increases satisfaction and lifetime value. Video combines the best of convenience with connection and, according to research from Dimension Data, nearly one-third of contact centers expect to deploy video chat for customer engagement. Today, brands use Read More
Companies today go above and beyond to ensure a highly differentiated customer experience to maintain and elevate their brand. Customers interact with brands at different points and through various channels throughout their relationship. A well-handled interaction through video chat can increase brand loyalty and bring to light unexpected opportunities to build rapport while reducing customer Read More
We’re happy to share that Vidyo will be attending the Credit Union National Association (CUNA) Governmental Affairs Conference (GAC), the biggest event in the credit union movement, from February 26th through March 2nd. CUNA GAC is being held at the Washington Convention Center in Washington, DC. Come visit us at booth #373 and see how Read More
