Although customer engagement is becoming more self-service oriented, research shows that live, real-time video collaboration improves customer experiences and increases satisfaction and lifetime value. Video combines the best of convenience with connection and, according to research from Dimension Data, nearly one-third of contact centers expect to deploy video chat for customer engagement. Today, brands use Read More
Companies today go above and beyond to ensure a highly differentiated customer experience to maintain and elevate their brand. Customers interact with brands at different points and through various channels throughout their relationship. A well-handled interaction through video chat can increase brand loyalty and bring to light unexpected opportunities to build rapport while reducing customer Read More
We’re happy to share that Vidyo will be attending the Credit Union National Association (CUNA) Governmental Affairs Conference (GAC), the biggest event in the credit union movement, from February 26th through March 2nd. CUNA GAC is being held at the Washington Convention Center in Washington, DC. Come visit us at booth #373 and see how Read More
IBM Connect 2017 is here! Come visit us at booth #828 to meet our team and check out a demo of Vidyo’s integration with the IBM Watson Workspace cognitive collaboration tool. IBM has also published my recent article about our demo with Watson Workspace and Withings on their Social Business Spotlight blog. When video collaboration Read More
For hundreds of years, the foundation of the banking industry has been built on personal, face-to-face relationships built on trust. Industries change, but core values should not. How will banks appeal to Millennials? How will they make sure that their values survive? For financial institutions, simplicity is the future of customer engagement. We’re excited to announce Read More
Vidyo was proud to participate as a platinum-level sponsor at G-Force, a customer engagement event hosted by Genesys. G-Force featured more than 100 educational and breakouts sessions and networking activities that explored a wide range of key topics, including digital transformation, customer journey management, hyper-personalization and the Internet of Things. On the first day of the conference, Read More
