With improvements in the quality of mobile networks and the increasing popularity of consumer video chat services such as FaceTime and WhatsApp, making a video call has become almost as natural as a phone call or texting. Integrating video chat into your customer service is, therefore, a logical way to adapt to the way your Read More
While artificial intelligence (AI) will soon have its place at the table in just about every industry worldwide, it’s already having a huge impact on how financial services enterprises conduct business, particularly in contact centers, by shifting calls to self-service or to a chatbot to lower costs. However, there’s a lot of potential to use Read More
In marketing, demonstrating a clear point of difference from your competitors is critical to your organization’s success. For some credit unions, deploying video technology has been a vital factor in creating a tangible differentiation in their markets. Some of Vidyo’s credit union clients recently shared the benefits that give them a true point of difference. Read More
How do you create excitement in your financial institution? Perhaps you conduct a raffle in which members and employees can win cool prizes. Renovate your facilities to make them more attractive. Or introduce new technology that enhances your workflow and benefits your members and staff. Diamond Credit Union took the new-technology route by implementing Vidyo Read More
Recently, independent analyst Dave Michels focused his attention on the state of Vidyo in both a blog post, Vidyo Got a Cloud, and an accompanying TalkingPointz Research Note. The research note details Vidyo’s overall platform, innovation, and focused go-to market traction. The note discusses the various ways Vidyo is viewed within the industry. Some see Read More
Banking is about relationships, and no one in banking is better at building relationships than credit unions. Everything about the way a credit union does business is relationship focused — right down to serving “members,” not “customers.” Furthermore, a credit union’s employees and leadership team are generally from the same community as the people they Read More
