With improvements in the quality of mobile networks and the increasing popularity of consumer video chat services such as FaceTime and WhatsApp, making a video call has become almost as natural as a phone call or texting. Integrating video chat into your customer service is, therefore, a logical way to adapt to the way your Read More
While artificial intelligence (AI) will soon have its place at the table in just about every industry worldwide, it’s already having a huge impact on how financial services enterprises conduct business, particularly in contact centers, by shifting calls to self-service or to a chatbot to lower costs. However, there’s a lot of potential to use Read More
If you want to add real-time video to your daily workflow but are daunted by the complexities and costs of doing so across multiple platforms, then consider vidyo.io. In this video, you’ll learn how this platform-as-a-service simplifies the integration of video into any app. It reduces costs and software bugs, and you’ll experience shorter time Read More
Technology vendors, especially those working with health systems and hospitals, can be frustrated by healthcare providers’ perception that adopting essential technologies — including virtual care solutions — is insurmountably difficult. Several characteristics of the healthcare marketplace play a role in this perception and in the resulting delay of moving forward with these technologies. We know Read More
Video is one of the newest ways for financial services institutions and their staff to improve customer or member engagement and increase revenue. So new, in fact, that Vidyo’s 2018 Banking Survey results show that fewer than 20% of financial institutions offer a fully operational video banking service. But the survey also shows that a Read More
If your organization is considering implementing real-time video conferencing, one of your first questions should be: “Do we buy an off-the-shelf system or do we build one ourselves?” According to Tsahi Levent-Levi, an independent analyst and creator of “What to Look For in a Live Video Platform,” a 10-part buyers’ guide web series about video Read More
