At NCR we understand that the way people bank is changing, and that’s why we’re working with Vidyo to enhance our personal, intimate digital banking experience. Retail banks are under pressure to change, driven by regulatory issues and disruptions to traditional revenue streams. However, they need to continue offering personal experiences with their customers and members. That’s why we created NCR Interactive Teller.
In an era when banks and credit unions face disruptive competitors that want to eliminate personal interaction with consumers, Interactive Teller connects people and empowers face-to-face transactions through technology rather than replacing them. In small communities, where smaller deposit bases and lighter traffic are forcing branch closures and creating a challenge for customer service, banks are turning to NCR Interactive Teller in order to continue giving their local customers personal service. In both rural and urban locations, banks are applying technology to add additional distribution and retail locations in order to get closer to where their customers live, work and socialize. This technology makes banking better for consumers by increasing hours of service and access to the bank.
Through our strategic relationship and global OEM agreement, NCR is leveraging Vidyo’s technology to make this face-to-face, human-to-human contact even better in NCR Interactive Teller and other sales and service products.
The main reason we selected Vidyo as a preferred partner for NCR Interactive Teller and our other services and products was, first and foremost, security. Security is essential when dealing with banking transactions and NCR provides 99 million ATM transactions every day!
The second reason was scale – we wanted something that would work in a scalable environment; that could be deployed in the small community banks up to our largest customers. Vidyo’s software-based platform provided this and it works across different levels of bandwidths. With the growth of banking on personal devices we wanted to ensure the customer had a high quality video experience and we wanted to be able to do that in such a way that we didn’t have to always control video bandwidth. Vidyo’s adaptive technology provided this capability.
Another reason Vidyo stood out from the pack was the company’s investment in forward thinking IP. As we’re looking to create and build upon a base of video technology to create new and innovative solutions we wanted to make sure that we’re working with a company that can and will innovate with us.
Video banking has been a growing market for NCR over the past couple of years and it has been more successful than we could have ever imagined! As one of the world’s largest ATM providers, we believe it’s going to be a great business for NCR with a lot of potential and look forward to partnering and growing with Vidyo.
About Vidyo, Inc.Vidyo is the leader in integrated video collaboration for businesses that require the highest quality, real-time video communications available to directly embed into their business processes. Millions of users around the world visually connect every day with Vidyo’s secure, scalable technology and cloud-based services. Vidyo has been awarded over 170 patents worldwide and is recognized by industry analysts for its cloud platform and APIs. Thousands of enterprises, service providers, and technology partners leverage Vidyo’s technology to create innovative HD quality video-enabled applications. Learn more at www.vidyo.com, on the blog, or follow Vidyo on Twitter @vidyo and on Facebook.
The VIDYO logo is a registered trademark of Vidyo, Inc., VIDYO and the trademarks of the VIDYO family of products are trademarks of Vidyo, Inc. and the other trademarks referenced herein are the property of their respective owners.
Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if available basis. The product plans, specifications, and descriptions are provided for information only and are subject to change without notice, and are provided without warranty of any kind, express or implied. Vidyo reserves the right to modify future product plans at any time.